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Resident Service Coordinator - Santana Row R0194430 Santana Row San Jose, California Full time

Greystar -
San Jose, CA

Apply Now

Job Details

Full-time
$25.96 - $27.00 an hour

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Adoption assistance
Parental leave
Employee assistance program
Vision insurance
401(k) matching
Sabbatical
Life insurance
Pet insurance

Qualifications

Customer follow-ups
Customer communication
Resident conversation engagement
Outdoor work experience
Service scheduling
Maintenance records management
Resident rapport building
Handling customer service requests
Newsletters (communication methods)
Facilities maintenance customer service
Tenant complaint resolution

Full Job Description

ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

JOB DESCRIPTION

Property Type: Stabilized, Mid-Rise

Unit Count: 342

Schedule: Weekends required with either Tuesday & Wednesday off or Wednesday & Thursday off.

Requirements: 1-2 Years

Position eligible for incentive-based bonuses.

Excellent customer service, communication, and follow-up skills with the ability to build positive relationships with residents, vendors, and team members.

Coordinates all resident functions and activities including orienting residents to the property, as well as assists with utility set-up and deliverance of packages and package claim reminders.
Develops and publishes property newsletter, whichincludes planned events, resident services, and advertisements.
Handles resident issues, including neighbor disputes, maintenance repairs, and resident requests. Preparesincident reports pertaining specifically to resident issues, in accordance with Company standards.
Schedules activity center or clubhouse rentals, maintains the contract on any such rental, and collects applicable fees. Ensuresguestsuites are in rental condition and provides additional amenities to residents, such as movie rentals, books, andgames.
Processes work orders for the maintenance department, ensures they are completed timely and accurately, and contacts the resident to determine if they are satisfied with the workcompleted.Prepares weekly maintenance report to verify resident requests are being completed.
Inspects buildings and grounds to ensure safety and cleanliness, and alerts maintenance to items that need to be repaired.

Physical Demands:

Incumbents need to be able to stand, walk, and/or sit for extended periods of time and bend, stoop, climb ladders, reach, carry objects, and crawl in confined areas.
Incumbents must be able to work inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
Incumbents must be able to push, pull, lift, carry, or maneuver weights of up to twenty-five (25) pounds independently and fifty (50) pounds with assistance.
Rare or regular travel may be required to assist other properties as needed, attend training classes, business meetings, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
Incumbents must be able to work a flexible work schedule, which includes taking “call” during evenings, weekends and holidays.

#LI-JG1

The hourly range for this position is $25.96 - $27.00 (San Jose).

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.
Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.
6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
401(k) with Company Match up to 6% of pay after 6 months of service.
Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
Employee Assistance Program.
Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
Charitable giving program and benefits.

Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.

Greystar is an equal opportunity employer and does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, or any other characteristic protected by applicable law.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to [email protected].

Apply Now

Refine Your Search

service coordinator jobs in san jose ca

Resident Service Coordinator - Santana Row R0194430 Santana Row San Jose, California Full time

Supervisor, Customer Service

Office Coordinator and Administrative Assistant - Housing Trust Silicon Valley

Resident Services Coordinator (Parkview Family-1443, Taylor Oaks-1272)

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Admissions Coordinator

Resident Services Coordinator I - Cambrian Center and Casa De Los Amigos, San Jose

Coordinated Family Support Coordinator | $30 to $35/hr | Hybrid | Bay Area

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