Top 23 Technical support manager Jobs in San Jose Ca

Product Strategy & Operations Manager, Customer Service Platform - USDS
TikTok USDS JV —San Jose, CA
- $88,000 - $202,667 a year
- Hybrid work
- Bachelor's degree
- Product management
- Fair chance
- Paid parental leave
- Paid holidays
TECHNICAL CUSTOMER SUPPORT MANAGER
DataGlance —Fremont, CA
- Mid-level
- Leadership
Product Manager, Customer Support Operations
Tesla —Fremont, CA
- $112,000 - $204,000 a year
- Full-time
- Mid-level
- Analysis skills
- Product management
- Commuter assistance
- Health savings account
Incident Response Manager - Data Center
TikTok —San Jose, CA
- $100,800 - $220,400 a year
- Holidays
- Computer Science
- 5 years
- Fair chance
- Paid parental leave
- Paid holidays
Cloud Service Technical Support Manager
DeltaTRAK Inc —Pleasanton, CA
- $85,000 - $95,000 a year
- 7 years
- Bachelor's degree
- APIs
Quick Apply
EV Charger Technical Support Manager
Zerova Technologies USA LLC —Fremont, CA
- $120,000 - $145,000 a year
- Email
- 5 years
- Travel
- Mentoring
- Paid holidays
- Health insurance
Quick Apply
3d
Customer Service Manager (Administrative Services Manager)
City of Sunnyvale —Sunnyvale, CA
- $132,526 - $165,658 a year
- Full-time
- Writing skills
- Basic math
- Pass drug screening
- Paid holidays
- Dental insurance
10d
Customer Service Manager - Aerospace
Eaton —Pleasanton, CA
- $112,000 - $130,000 a year
- Background check
- Marketing
- Mid-level
- Relocation assistance
- Retirement plan
Managed IT Services Field Supervisor
Pacific Office Automation —Pleasanton, CA
- $70,000 - $85,000 a year
- Full-time
- Computer science
- Mid-level
- Travel
- Opportunities for advancement
Quick Apply
Senior Product Manager, Customer Experience Products - Amazon Customer Service
Amazon.com Services LLC —Santa Clara, CA
- $152,200 - $206,000 a year
- Full-time
- Office
- Business development
- Bachelor's degree
- AD&D insurance
- Health insurance
3h
Manager, Product Solutions Expert (Technical Support Engineering)
Eightfold.AI —Santa Clara, CA
- $150,000 - $190,000 a year
- Hybrid work
- Computer science
- Computer Science
- Office
- Health insurance
- Dental insurance
TECHNICAL LEAD L1
Wipro Limited —Cupertino, CA
- $60,000 - $148,500 a year
- 5 years
- Pass drug screening
- Machine learning
- Disability insurance
- Health insurance
2d
Sr. Infrastructure Incident Manager, IT Infrastructure Engineering
Tesla —Fremont, CA
- $120,000 - $396,000 a year
- Full-time
- Computer science
- Computer Science
- Mid-level
- Commuter assistance
- Health savings account
CX Manager- ERP Integration Solution & AI Operations
Stampli —Mountain View, CA
- $145,000 - $155,000 a year
- Full-time
- Hybrid work
- Oracle
- Office
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Operations and Service Delivery Lead
Applied Systems Engineering Inc., —Campbell, CA
- $90,000 - $110,000 a year
- Full-time
- Background check
- Azure
- 6 years
- Health insurance
- Dental insurance
Quick Apply
6d
Technical Support Manager - HVAC Construction
Warmboard Inc. —Scotts Valley, CA
- $110,000 - $140,000 a year
- Full-time
- 5 years
- Residential
- Analysis skills
- Health insurance
- Dental insurance
Quick Apply
Manager, Sales and Customer Service
Macy’s —Palo Alto, CA
- $67,560 - $112,440 a year
- Weekends as needed
- Heavy lifting
- Merchandising
- Mid-level
- Store discount
- Paid holidays
2d
Principal Product Manager - Technical, External Services, AWS Customer Experience
Amazon Development Center U.S., Inc. —East Palo Alto, CA
- $181,100 - $281,800 a year
- Full-time
- Computer science
- Computer Science
- Master's degree
- AD&D insurance
- Health insurance
Operations and Service Delivery Lead
Applied Systems Engineering Inc —Campbell, CA
- $90,000 - $110,000 a year
- Full-time
- Azure
- 6 years
- Management
- Health insurance
- Dental insurance
Quick Apply
3d
Technical Support Engineering Lead
Advantest —San Jose, CA
- 5 years
- Senior level
- Communication skills

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Product Strategy & Operations Manager, Customer Service Platform - USDS

TikTok USDS JV
San Jose, CA

Apply Now

Job Details

$88,000 - $202,667 a year

Benefits

Paid parental leave
Paid holidays
Disability insurance
Health insurance
Dental insurance
RSU
Parental leave
Vision insurance
401(k) matching
Life insurance
Paid sick time

Qualifications

Data analysis reporting
Research findings presentation

Full Job Description

San Jose

Regular

Operations - Product ops

Job ID: A146061

Responsibilities

About the Team The Product Strategy and Operations Manager role is part of a team that provides support to a Customer Support platform that that is used by TikTok's various businesses. Our team is at the heart of TikTok's user support experience, dedicated to delivering industry-leading service. Our mission is to ensure that every user receives efficient and accurate solutions whenever they encounter issues. To achieve this, we focus on three key objectives: - Easy Access to Support – Streamlining users help channels to make it faster and more intuitive for users to find the support they need, minimizing wait times and enhancing satisfaction. - Precise Ticket Routing – Leveraging intelligent categorization and routing systems to ensure user inquiries reach the right support teams, improving resolution efficiency. - Empowering Internal Teams – Building robust platforms and tools to equip our support teams with smart, efficient resources, enabling them to deliver professional and user-centric service. Responsibilities - Metric Health & Governance: Design, monitor, and own the dashboards for core product and customer service operational metrics (e.g., CSAT, response time, resolution rate, and feature health). - Fluctuation & Root Cause Analysis: Proactively detect and investigate anomalies or fluctuations in core metrics. Conduct rigorous, end-to-end deep dives into specific problem statements to pinpoint systemic root causes. - High-Impact Reporting: Distill complex analytical findings into structured, visually compelling, and executive-ready reports that articulate the "so what?" behind the data to leadership and stakeholders. - Operational Solutioning: Partner directly with the Operations team and Product team to co-create, test, and implement operational solutions based on your data insights. - Strategic Liaison: Act as the primary analytical bridge between Customer Service operation and Product teams, translating frontline business pain points into data-backed product improvement or operation improvement requirements. - Product Sense & Operation Strategy: Apply a strong product sense to evaluate how platform adjustments will impact agent workflows, user experience, and overall service efficiency. - End-to-End Delivery: Champion cross-functional optimization projects from inception to deployment, ensuring clear requirement transmission and alignment across business and technical squads. - Resource Coordination: Navigate ambiguities, align disparate stakeholders, and coordinate multi-team resources to deliver strategic projects on schedule.

Qualifications

Minimum Qualifications - Bachelor's degree or above, with more than five years as a Data Analyst, Business Analyst, Strategy & Operations, Business Operations, or a highly analytical Product Management role. (experience supporting Customer Service or Product Operations is a plus). - Analytical & Problem-Solving Mastery: A proven track record of diving deep into complex product/operational ecosystems, diagnosing problems, and using data to build a narrative. - Executive Communication: Exceptional verbal and written communication skills. Ability to draft high-quality reports, present data-driven strategies to leadership, and influence without authority. - Product Sense: A natural intuition for product design, workflow optimization, and user experience. Experience supporting Customer Service or Support Operations infrastructure is a strong plus. Preferred Qualifications: - Self-motivated, proactive, and positive, with the ability to thrive in a fast-paced environment and consistently meet deadlines. - Experience working across multiple locations and timezones within global organizations. - Enthusiastic about continuous learning and passionate about multi-intelligent operations in customer support.

Job Information

【For Pay Transparency】Compensation Description (Annually)

The base salary range for this position in the selected city is $88000 - $202667 annually.

Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).

The Company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates:

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment:

1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues;

2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and

3. Exercising sound judgment.

About USDS

TikTok USDS Joint Venture LLC is dedicated to the safety and security of millions of Americans who create, discover, and connect with what they love on the apps we operate. The Joint Venture has been established in compliance with the Executive Order signed by President Trump on September 25, 2025. Our foundation is a comprehensive data privacy and cybersecurity program we operate under defined safeguards to protect national security and secure U.S. user data, apps and the algorithm. We safeguard the U.S. content ecosystem, holding decision-making authority for trust and safety policies and moderation. USDS Joint Venture helps ensure Americans can continue to express their creativity, discover new hobbies and interests, and build thriving communities and businesses on a global scale.

On-site presence across teams allows the company to operate with greater speed, alignment, and agility — especially in areas like real-time decision-making, team development, and integrated execution. As such, the company is shifting from a hybrid work model to a fully in-person schedule up to 5 days a week.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

USDS Reasonable Accommodation

USDS is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/USDS-RA

Apply Now

Refine Your Search

technical support manager jobs in san jose ca

Product Strategy & Operations Manager, Customer Service Platform - USDS

TECHNICAL CUSTOMER SUPPORT MANAGER

Product Manager, Customer Support Operations

Incident Response Manager - Data Center

Cloud Service Technical Support Manager

EV Charger Technical Support Manager

Customer Service Manager (Administrative Services Manager)

Customer Service Manager - Aerospace

Managed IT Services Field Supervisor

Senior Product Manager, Customer Experience Products - Amazon Customer Service

Manager, Product Solutions Expert (Technical Support Engineering)

TECHNICAL LEAD L1

Sr. Infrastructure Incident Manager, IT Infrastructure Engineering

CX Manager- ERP Integration Solution & AI Operations

Operations and Service Delivery Lead

Technical Support Manager - HVAC Construction

Manager, Sales and Customer Service

Principal Product Manager - Technical, External Services, AWS Customer Experience

Operations and Service Delivery Lead

Technical Support Engineering Lead

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