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Help Desk Support Specialist

Provider Network Solutions LLC -
San Juan, PR

Quick Apply

Job Details

Full-time
$40,000 - $45,000 a year
3 days ago

Qualifications

Spanish
Smartphone (troubleshooting support)
Writing skills
Laptop (troubleshooting support)
AV system installation
Hardware maintenance
English
Audio systems
User training (technical support)
Desktop (troubleshooting support)
Office equipment installation
Desktop applications
Event audio-visual coordination
System deployment
Productivity software
Desktop administration
Video conferencing systems operation
Mobile devices

Full Job Description

Description:

Position Summary

The Helpdesk Specialist will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of all IT systems.

Duties and Responsibilities

Technical Support: Provide hands-on support to end-users for desktops, laptops, phones, printers, and peripherals.
System Monitoring: Monitor system logs and activity on end-user hardware to identify and resolve issues.
Maintenance: Maintain and update IT equipment, hardware, and software.
Device Inventory: Maintain a current inventory of all technological devices.
Technical Setup: Assist with the setup and configuration of technical equipment for internal and remote team members.
Helpdesk Response: Respond promptly to requests received through the IT Helpdesk system and provide effective solutions.
Security Compliance: Ensure all IT operations meet high security and compliance standards, including HIPAA regulations.
Documentation: Create and maintain standard operating procedures (SOPs) for IT-related tasks.
Access Control: Manage role-based access and department controls for end-users.
Active Directory: Utilize Active Directory services for user management.
PBX System: Administer and support the Nextiva PBX.

Requirements:

Knowledge and Skills

Microsoft Applications: Proficiency in Microsoft Office 365 and other Microsoft applications.
Operating Systems: Strong knowledge of Windows 10 OS platforms.
Audio-Visual: Experience with audio-visual conferencing setup and deployment.
Device Support: Ability to support various handheld devices, including phones and tablets.
Communication: Excellent verbal and written communication skills (Must be fluent in English and Spanish).
Organization: Strong organizational skills and the ability to multi-task.
Problem-Solving: Strong analytical and problem-solving skills.
Experience: At least 1 year of experience in a helpdesk support role.
Team Player: Ability to work effectively in a team environment.
Positive Attitude: Maintain a positive CANI (Continuous and Never-Ending) attitude.

Abilities

Technical Support: Ability to configure, support, and maintain computers and related systems.
Troubleshooting: Ability to troubleshoot and analyze technical issues.

Maintenance: Assist in the installation, support, training, testing, and deployment of technology

Travel

This position requires at least 60% travel.

Requirement: Must have reliable transportation to visit clients within Puerto Rico

Quick Apply

Refine Your Search

computer network support specialist jobs in san juan, pr

Help Desk Support Specialist

HYBRID IT SPECIALIST

IT Service Desk Analyst I

Network Specialist

Information Technology Specialist-Cerrado

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Position Summary

Duties and Responsibilities

Knowledge and Skills

Abilities

Travel

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