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Ops & Administrative Manager
Marina PDR Operations, LLC —San Juan, PR
- Full-time
- Spanish
- English
- High school diploma or GED
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Ops & Administrative Manager

Marina PDR Operations, LLC -
San Juan, PR

Quick Apply

Job Details

Full-time

Qualifications

Spanish
Coaching
English
Team development
Data interpretation
Community relationship building
Data-driven decision making
Team motivation (leadership skill)
Team building

Full Job Description

The Operation and Administrative Manager is responsible for overseeing the daily operations, administrative and customer service function of the marina. This role ensures efficient operations, high service standards for yacht owners, captains and crew, regulatory compliance, and effective coordination between field operations and office administration. The Operation & Administrative Manager cultivates a team environment that delivers exceptional customer service to members while leading the management team and ensures that all staff consistently perform at a high level.

This position serves as a key leadership role supporting the General Manager and supervising the Dock Master and support teams.

Essential Duties and Responsibilities

Oversee daily marina and dock operation
Coordinate with dock master the berth assignments and vessel movements
Ensure smooth arrival and departure procedure of vessels
Supervise operation readiness of dock, facilities, utilities, and marina services
Coordinate or supervise fueling and marina services
Ensure marina operational standards are followed or create SOP as needed
Manage member and guest relations effectively and handle escalated issues while working to meet goals
Support emergency response and operational incident management
Sustain and optimize profitability, performance and guest satisfaction
Establish and budget, proactively manage variances and work to create new profit center
Coordinate billing, invoice and customer account management
Assist with budgeting and expenses tracking
Maintain positive relationships with tenants, contractors, and local authorities
Maintain operational and administrative records
Support HR function, including scheduling, payroll coordination, onboarding personnel documentation
Ensure permits, licenses, and insurance documentation remain current
Prepare operational and management reports
Coordinate staff training and performance monitoring
Maintain professional relationships with yacht agents, tenants and government agencies
Comply with all safety procedures OSHA, EPA, DEEP and Department of Labor rules and regulations
Manage and develop marketing and customer relation responsibilities such as crew events, ensuring the arrangement of participant accommodation, transportation, facility usage, catering services, signage, displays, printing needs, security, and any special requirements
Obtain permits from respective departments as needed
Develop and maintain the company's corporate image and identity, which includes the use of logos and signage
Maintain accurate and timely updates within the CRM/NEXT system, ensuring data integrity and alignment with operational and customer service requirements
Conduct detailed DA (Daily Activity) audits to verify accuracy, compliance, and proper documentation of operational activities
Maintain high standards of customer service for yacht owners, captains, crew, and gest
Oversee ordering and purchasing activities, ensuring timely procurement of supplies, materials, and services necessary for efficient operational functioning
Other duties as assigned

Safety and Environmental Responsibilities

Follow SHM Safety and Environmental rules and complete required related training
Wear proper personal protective equipment (may include safety glasses, gloves, life jackets and/or hard hats) as required for the task or work area
Report all accidents, injuries, spills and near misses immediately

Technical and Physical Requirements

High school diploma or equivalent preferred
2-5 years’ marina experience preferred
Ability to work safely around the water
Must be able to swim
Ability to lift 25 pounds
Basic boat handling skills preferred
Knowledge of dock construction and repair preferred
Knowledge of basic power tools preferred
Fully bilingual (Spanish and English)
Any skills considered standard that a Marina Manager should possess

Minimum Soft Skills Qualifications

Eagerness to engage in a growing, fast paced, and industry-leading company
Consistently treats others with dignity and respect
Genuinely serves others with humility and a positive attitude
Frequently demonstrates a bias toward action
Always communicates effectively and courteously to establish strong networks internally and externally to ensure that decisions are thoughtful of all stakeholders
Follows policies and procedures while seeking out new and better ways of accomplishing duties
Shows resolve and overcomes difficulties in a positive and productive manner
Provides responsive service to our teammates and members
Continuously puts forth the extra effort to accomplish duties
Develop sound conclusions and makes decisions based on analysis of data and understanding of the business
Works to build high performing teams while taking an interest in teammates’ professional development
Organize, plan and manage teammates and processes efficiently
Unfailing commitment to continuous learning and growth
Acts with integrity and is open to feedback from all teammates
Willingly coaches teammates through change and leads all situations with positivity

The Company

Safe Harbor Marinas provides equal employment opportunities (EEO) to all employees and applications for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Safe Harbor complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. The policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Additional disclosures available at https://shmarinas.com/hr-disclosures/.

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Ops & Administrative Manager

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