Top 25 Customer relations representative Jobs in San Juan, Pr

Hybrid Customer Care Representative I - Bilingual (English / Spanish)
Elevance Health —San Juan, PR
- Full-time
- Hybrid work
- Spanish
- Data analysis skills
- English
- Paid training
- Employee stock purchase plan
Quick Apply
10d
Medical Network Representative
IT Staffing PR —San Juan, PR
- $16 an hour
- Full-time
- Hybrid work
- Spanish
- Microsoft Outlook
- English
Quick Apply
Manager, Theatrical Marketing
Sony Pictures Entertainment Inc. —San Juan, PR
- Full-time
- Spanish
- Marketing
- English
Customer Service Representative
NexaMotion Group —Bayamón, PR
- Full-time
- Spanish
- Writing skills
- English
Quick Apply
SALES AND SERVICE REPRESENTATIVE (DUAL) - CONDADO BRANCH - FIRSTBANK PR
FirstBank Florida —San Juan, PR
- Weekends as needed
- Bilingual
- Computer literacy
- Mid-level
6d
Sales Operations Representative
GE Appliances —Carolina, PR
- Weekends as needed
- Spanish
- Marketing
- Merchandising
Assistant Warehouse Manager
Envocore, LLC —San Juan, PR
- $18 - $22 an hour
- Monday to Friday
- Spanish
- Word processing
- Computer literacy
Quick Apply
Service Representative - PT - Doral
FirstBank Florida —Rio Piedras, PR
- Part-time
- Basic math
- Mid-level
- Office
Event Staff Supervisor
Legends Global —Hato Rey, PR
- Part-time
- Spanish
- Computer literacy
- Writing skills
Senior Sales Operations Representative
GE Appliances —Carolina, PR
- Weekends as needed
- Spanish
- Marketing
- 5 years
Representante de Servicio al Cliente y Ventas
Atento PR —Caguas, PR
- $10.50 an hour
- Full-time
- Spanish
- Computer literacy
- English
- Paid training
- Health insurance
Quick Apply
14d
Safety Manager – Puerto Rico
Keolis Transit America —San Juan, PR
- CDL B
- Background check
- Classroom
- Flexible schedule
Quick Apply
TELLER FULL TIME - DORADO BRANCH - FIRSTBANK PR
FirstBank Florida —Dorado Municipio, PR
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Flexible schedule
4d
Executive Administrative Assistant
Teselta —San Juan, PR
- Full-time
- Ability to walk for extended periods
- Organizational skills
- Communication skills
Quick Apply
CASH MANAGEMENT SALES OFFICER - MIAMI
FirstBank Florida —Rio Piedras, PR
- Overtime
- Spanish
- Marketing
- Customer service
- Flexible schedule
TELLER PART TIME - LAS CATALINAS II BRANCH - FIRSTBANK PR
FirstBank Florida —Caguas Municipio, PR
- Part-time
- Bilingual
- Sales
- Computer literacy
- Flexible schedule
4d

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Hybrid Customer Care Representative I - Bilingual (English / Spanish)

Elevance Health
San Juan, PR

Quick Apply

Job Details

Full-time
10 days ago

Benefits

Paid training
Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k)
Paid time off
On-the-job training
Work from home
Parental leave
Vision insurance
401(k) matching
Flexible schedule
Life insurance

Qualifications

Spanish
Teamwork
Interpersonal skills
English
High school diploma or GED
Problem-solving
Customer relationship management

Full Job Description

Job Description:

Customer Care Representative I-Bilingual

This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.
Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.
The Customer Care Representative I-Bilingual is responsible for successfully completing the required basic training. Able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues. Must pass the appropriate pre-employment test battery.

How you will make and impact:

Primary duties may include, but are not limited to: Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. 
Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
Researches and analyzes data to address operational challenges and customer service issues.
Provides external and internal customers with requested information.
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
Uses computerized systems for tracking, information gathering and troubleshooting.

Minimum Qualifications:

Requires a HS diploma or equivalent and previous experience in an automated customer service environment; or any combination of education and experience which would provide an equivalent background. Bilingual (Spanish) or multi-language skills required. Must be able to pass a validated language test/assessment.

Preferred Skills, Capabilities and Experiences:

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.
Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.

Job Level:

Non-Management Non-Exempt

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at .

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.

Job Type: Full-time

Benefits:

401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
On-the-job training
Paid time off
Parental leave
Vision insurance
Work from home

Application Question(s):

This role requires associates to be in-office 1-2 days per week at our San Juan Pulse Point, located at 654 MUNOZ RIVERA AVE, SUITES 1500 & 1600. Given this information, are you OK to move forward?

Education:

High school or equivalent (Required)

Experience:

automated customer service environment: 1 year (Preferred)

Language:

Spanish (Preferred)

Work Location: Hybrid remote in San Juan, PR 00918

Quick Apply

Refine Your Search

customer relations representative jobs in san juan, pr

Hybrid Customer Care Representative I - Bilingual (English / Spanish)

Medical Network Representative

Manager, Theatrical Marketing

Customer Service Representative

SALES AND SERVICE REPRESENTATIVE (DUAL) - CONDADO BRANCH - FIRSTBANK PR

Sales Operations Representative

Assistant Warehouse Manager

Service Representative - PT - Doral

Event Staff Supervisor

Senior Sales Operations Representative

Representante de Servicio al Cliente y Ventas

Safety Manager – Puerto Rico

TELLER FULL TIME - DORADO BRANCH - FIRSTBANK PR

Executive Administrative Assistant

CASH MANAGEMENT SALES OFFICER - MIAMI

TELLER PART TIME - LAS CATALINAS II BRANCH - FIRSTBANK PR

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