Position Summary
The Assistant Manager is a leadership role responsible for overseeing the daily operations of the Chick-fil-A restaurant while advancing the Owner/Operator’s vision. This leader ensures operational excellence, profitability, and team member development while upholding Chick-fil-A’s culture of hospitality, stewardship, and servant leadership. The Assistant Manager serves as the strategic link between high-level goals and day-to-day execution, driving results in sales growth, guest experience, and operational efficiency.
Key Responsibilities
Operational Leadership
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Lead and manage all aspects of restaurant operations, including Front of House, Back of House, Drive-Thru, and Outside Sales.
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Maintain and enforce Chick-fil-A standards for food safety, cleanliness, speed of service, and guest satisfaction.
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Ensure compliance with all health, safety, and labor regulations.
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Monitor operational metrics (sales, labor, food cost, productivity) and adjust strategies to maximize profitability.
Team Development & Leadership
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Recruit, interview, and develop high quality talent for leadership and hourly positions.
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Maintain succession plans for key leadership roles.
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Mentor and coach other managers and team members to achieve operational and personal growth goals.
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Foster a culture of care, accountability, and servant leadership in alignment with Chick-fil-A values.
Guest Experience
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Champion Chick-fil-A’s “REMARKable” guest experience by modeling hospitality and ensuring every guest feels cared for, every visit.
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Implement strategies to measure and improve guest satisfaction (through various data analytics, assessments, secret shops, surveys, guest feedback).
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Help address and resolve guest concerns with professionalism and urgency in partnership with Guest Relations Manager.
Financial & Strategic Management
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Partner with the Owner/Operator to set financial goals and help develop annual & quarterly business plans.
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Manage budgets, analyze P&L reports, and implement cost-control measures.
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Identify opportunities for sales growth through community engagement, catering, digital channels, and local marketing initiatives.
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Oversee vendor relationships and supply chain management to ensure efficiency and quality of product inventory
Culture & Community Impact
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Model Chick-fil-A’s mission: “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come in contact with Chick-fil-A.”
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Represent Chick-fil-A Foothill Ranch in a positive way by supporting and participating in community partnerships, sponsorships, and charitable events.
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Promote Chick-fil-A’s culture of excellence, integrity, and service both inside and outside the restaurant.
Qualifications
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Proven experience high-volume restaurant leadership (minimum 5–7 years preferred).
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Bachelor’s degree in Business, Hospitality Management, or related field (preferred but not required).
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Strong business acumen with a track record of driving profitability and operational excellence.
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Excellent leadership, communication, and conflict-resolution skills.
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Ability to manage and develop large teams (75+ team members).
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Proficiency in analyzing financial reports, labor models, and operational metrics.
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Commitment to Chick-fil-A’s values and passion for serving others.
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Fluent in Spanish or have strong working Spanish
Core Competencies
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Servant Leadership – Models humility, empathy, and care in leading others.
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Strategic Thinking – Balances long-term vision with daily execution.
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Operational Excellence – Maintains uncompromising standards for quality and efficiency.
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People Development – Builds leaders and fosters growth within the organization.
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Resilience & Adaptability – Thrives in a fast-paced environment with changing demands.
Work Environment & Expectations
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Availability to work a flexible schedule, including early mornings, evenings, weekends, and holidays as needed.
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Work 45-50 hours / week on average
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Ability to stand for extended periods, lift up to 40 pounds, and work in a fast-paced restaurant/kitchen/drive-thru environment.
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Willingness to be highly visible and engaged in restaurant operations daily.
Compensation & Benefits
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Starting at $70,000 / year Competitive salary with performance-based bonuses.
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Paid Phone plan
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Health, dental, and vision insurance (after one year tenure).
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Up to two weeks Paid Time Off (one week in 1st year)
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Up to one week Paid Sick Leave.
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Opportunities for professional development and growth, and upward mobility
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Complimentary meals.
This role is ideal for a high-capacity leader who is passionate about operational excellence, people development, and advancing Chick-fil-A’s culture of service and impact.
Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.
Pay: $70000.00 - $75000.00 / year
Benefits:
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Flexible schedule
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Health insurance
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Dental insurance
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Vision insurance
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Employee discount
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Other
Job Type: fulltime
Schedule:
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8 hour shift
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Weekend availability
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On call
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Holidays
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Day shift
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Night shift
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Overtime
Education: Associate's degree
Work location: On-site
