Top 41 helpdesk support Jobs in san juan pr

Research and Technical Support Specialist
e-Nabler Corporation —San Juan, PR
- $12 - $16 an hour
- Weekends as needed
- Spanish
- Computer Science
- English
- Health insurance
- Dental insurance
Quick Apply
5d
Desktop Technician
Artech LLC —San Juan, PR
- $15 an hour
- Contract
- Computer Science
- Mid-level
- Windows
Quick Apply
IT Help Desk Support - Hybrid
IT Staffing PR —San Juan, PR
- $13 an hour
- Full-time
- Computer Science
- Windows
- Computer networking
Quick Apply
5d
Technical Support Representative
Dejavoo Systems/ IPOS —San Juan, PR
- $15 an hour
- Full-time
- Background check
- Spanish
- English
- Health savings account
- Health insurance
Quick Apply
2d
Help Desk Specialist
Workforce Solutions, LLC —Guaynabo, PR
- $14 - $15 an hour
- Full-time
Quick Apply
Computer Technician - IT
Insight Communications —San Juan, PR
- $18,720 - $24,960 a year
- 8 hour shift
- Computer Science
- Mid-level
- Office
Quick Apply
Junior IT Support Specialist - Help Desk T1 | 05 14 2026
Intelligent Technologies Corp —San Juan, PR
- $16 - $17 an hour
- 8 hour shift
- Spanish
- Computer science
- Microsoft Outlook
- Health insurance
- Paid time off
Quick Apply
Junior IT Support Specialist
Consertus —San Juan, PR
- Full-time
- Spanish
- Azure
- Computer Science
- Health insurance
- Dental insurance
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
- $17 - $19 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
IT TECHNICIAN AND SUPPORT
ORION POINTS, CO. —Bayamón, PR
- $13 - $15 an hour
- Overnight shift
- Mid-level
- Windows
- Analysis skills
- Health insurance
- Flexible schedule
Quick Apply
Junior IT Support Specialist - T1| (Education Segment Customer) | 06.02.2026
Intelligent Technologies Corp —San Juan, PR
- $16 - $17 an hour
- 8 hour shift
- Computer Science
- Mid-level
- Windows
- Health insurance
- Paid time off
Quick Apply
1d
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
POS Support & Implementation Specialist
DeNovo Systems, LLC —San Juan, PR
- $15 an hour
- Overtime
- Background check
- Spanish
- Microsoft Excel
- Health insurance
- Dental insurance
Quick Apply
2d
IT Support Technician
Column Technical Services —San Juan, PR
- Bilingual
- Mid-level
- Office
Quick Apply
2d
SYSTEM ADMINISTRATOR
TPIS —Guaynabo Municipio, PR
- $55,000 a year
- Full-time
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Help Desk Support (Tier 1)
ManageIT LLC —San Juan, PR
- $22,800 - $31,000 a year
- Full-time
- Computer networking
- In-person
- 1 year
- Referral program
Quick Apply
1h
Jr. IT Infrastructure Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level
System Administrator
Pharmpix —Guaynabo, PR
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing —Guaynabo, PR
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
IT Technician - Tier 1 (On-site)
Acumenian —San Juan, PR
- Full-time
- Spanish
- Azure
- Computer Science
- Health insurance
- Dental insurance
Quick Apply

I want to receive the latest job alert for helpdesk support in san juan pr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

helpdesk support jobs near san juan pr

Research and Technical Support Specialist

e-Nabler Corporation
San Juan, PR

Quick Apply

Job Details

Full-time
$12 - $16 an hour
5 days ago

Benefits

Health insurance
Dental insurance
Paid time off
Life insurance

Qualifications

Live chat
Spanish
Computer Science
English
Driver's License
Customer relationship management (CRM) systems (technically supported)
Customer support
Associate's degree
Ticketing system technical support

Full Job Description

About us

e-Nabler Corporation, founded in 2000, was one of the first to offer a full-featured mobile POS solution for Windows Mobile. In 2010, the application became available on the Apple App Store as the first complete mobile POS app for iPhone, iPod touch and iPad. Today, the eMobilePOS software is available for Android and Apple iOS tablets, smartphones and specialized devices. The company is headquartered in San Juan, Puerto Rico with a sales office in Chesapeake, Virginia.

We are seeking a highly skilled and customer-focused Technical Support Employee to join our team. As a Technical Support Employee, you will play a crucial role in assisting our customers with their technical issues, troubleshooting problems, and providing timely and effective solutions. Your exceptional communication skills, technical expertise, and dedication to customer satisfaction will be essential for success in this role.

Responsibilities:

Customer Support & Communication

Respond promptly and professionally to customer inquiries and technical issues through phone, email, chat, or in-person interactions, ensuring excellent customer service.

Technical Troubleshooting & Issue Handling

Diagnose and resolve technical problems related to hardware, software, network, or application performance.
Escalate complex or unresolved issues to internal teams (development, IT, system administrators) while maintaining clear and detailed documentation.
Accurately document customer interactions, technical issues, and resolutions using the company’s ticketing or CRM systems.

Documentation & Knowledge Sharing

Contribute to the internal and customer-facing knowledge base by documenting common issues, resolutions, troubleshooting steps, and best practices.
Assist in conducting training sessions or workshops to educate customers on product features, troubleshooting, and best-use practices.
Stay up-to-date with product features, industry trends, and emerging technologies to provide informed and effective support.

Team Collaboration

Work closely with cross-functional teams—including Sales, Engineering, and Product Development—to ensure a seamless customer experience.
Collaborate on product improvement initiatives by communicating customer pain points and frequently reported issues.

Quality Assurance (QA)

As part of the Support Team, the technician will also assist with Quality Assurance (QA) for the eMobilePOS applications (Android, iOS, Kiosk, and eXpress).

Perform functional, regression, and compatibility testing for upcoming releases.
Follow established test procedures, checklists, and QA standards to ensure product stability.
Identify, reproduce, and document software issues using the company’s QA or ticketing tools.
Collaborate with the Development Team to validate fixes, retest updates, and support a smooth release cycle.
Proactively report UI/UX inconsistencies or suggestions that improve overall product quality.
Provide step-by-step guidance and clear instructions to help customers resolve technical issues independently.
Gather customer feedback, identify recurring issues, and proactively suggest improvements to enhance customer satisfaction.

Qualifications

Associate’s degree in Computer Science, Information Technology, or a related field is required. Bachelor’s degree in a relevant field is preferred but not mandatory.
Proven experience in a technical support or customer service role, preferably in a technology-driven industry.
Strong knowledge of computer systems, software applications, networking, and troubleshooting techniques.
Proficient in using help desk software, ticketing systems, and CRM tools to manage customer interactions and monitor progress.
Excellent communication skills, both verbal and written, with the ability to explain technical concepts in a clear and concise manner.
Fluency in English and Spanish is a must, as you will be providing support to a diverse customer base.
Exceptional problem-solving and analytical abilities to quickly diagnose and resolve technical issues.
Patience, empathy, and a customer-centric approach to deliver exceptional customer service.
Ability to work collaboratively in a team environment and manage multiple priorities effectively.
Flexibility to work in rotating shifts, including weekends and holidays, to provide 24/7 technical support coverage.

Join our dynamic team and utilize your technical expertise to provide outstanding customer support and contribute to the success of our products and services. Apply now and be part of an innovative and customer-centric organization!

Job Type: Full-time

Pay: $12.00 - $16.00 per hour

Benefits:

Dental insurance
Health insurance
Life insurance
Paid time off

Education:

Associate (Preferred)

Language:

English and Spanish (Required)

License/Certification:

Driver's License (Required)

Ability to Commute:

San Juan, PR 00918 (Required)

Work Location: In person

Quick Apply

Refine Your Search

helpdesk support jobs in san juan pr

Research and Technical Support Specialist

Desktop Technician

IT Help Desk Support - Hybrid

Technical Support Representative

Help Desk Specialist

Computer Technician - IT

Junior IT Support Specialist - Help Desk T1 | 05 14 2026

Junior IT Support Specialist

Help Desk Support Level 2 - Managed Service Provider

IT TECHNICIAN AND SUPPORT

Junior IT Support Specialist - T1| (Education Segment Customer) | 06.02.2026

Associate, IT Help Desk

POS Support & Implementation Specialist

IT Support Technician

SYSTEM ADMINISTRATOR

Help Desk Support (Tier 1)

Jr. IT Infrastructure Administrator

System Administrator

Help Desk Support Level 2 - Managed Service Provider

IT Technician - Tier 1 (On-site)

I want to receive the latest job alert for helpdesk support in san juan pr

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected