Top 3 Junior systems administrator Jobs in San Juan Pr

Jr IT Help Desk Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- English
Junior IT Support Specialist - Help Desk T1 08.05.2026
Intelligent Technologies Corp —San Juan, PR
- $16 - $17 an hour
- 8 hour shift
- Spanish
- Computer science
- Microsoft Outlook
- Professional development assistance
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Jr. IT Infrastructure Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level

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Jr IT Help Desk Administrator

The Cervantes Group -
San Juan, PR

Apply Now

Job Details

Full-time

Qualifications

Desktop computer repair
Spanish
Mobile device support
Technical documentation
Laptop (troubleshooting support)
IT system monitoring
Incident management software
Disaster recovery
Server backup and recovery
English
Printer (troubleshooting support)
Bachelor's degree
Desktop (troubleshooting support)
Computer management
Customer support ticket management
Data backup
Technical customer support for office equipment
SAN
Voice over internet protocol (VoIP) configuration
Telephone systems
Network monitoring tools
Defect tracking tools
Desktop administration
Peripheral hardware support
Ticketing system technical support
Mobile devices
System performance monitoring

Full Job Description

The Jr. IT Help Desk Administrator will provide Level 1 (L1) technical support for hardware, software, telecommunications (VoIP), mobile devices, workstations, and business systems while also contributing to incident resolution, asset management, and service improvements. This role requires a proactive problem-solving mindset as well as being able to communicate technical solutions clearly. This position is on-call to support after-hours incidents and critical system issues.

Job Duties:

• Provide Level 1 support for all internal and external IT tickets, resolving or escalating as needed and offer workstation services support, including setup, configuration, and maintenance of desktops, laptops, and peripherals.

• Support email and messaging platforms, including Microsoft Outlook, Teams, and mobile clients (end user support).

• Perform end-user device configuration and support, such as imaging, updates, and application installs.

• Deliver telecommunication support, including troubleshooting and configuration of mobile devices, VoIP phones, and connectivity issues.

• Provide printer support, including installation, driver issues, and basic maintenance.

• Support remote users with VPN access, connectivity troubleshooting, and remote desktop tools in addition to escalating unresolved or high-priority incidents to technical teams.

• Log, categorize, and resolve incidents and service requests per SLA timelines.

• Support IT asset lifecycle tracking, device assignment, returns, and warranty status.

• Participate in incident triage, impact analysis, and communication during major incidents.

• Maintain documentation for Disaster Recovery and backup procedures relevant to help desk functions and provide basic training to end users on IT systems, tools, and procedures.

• Participate in an on-call rotation during off-hours if needed.

Education & Requirements:

• Bachelor’s degree in Information Systems or a related field.

• Bilingual (Spanish and English) with excellent verbal and written communication skills.

• 1-2 years’ of experience providing desktop and end-user support in enterprise environments

• Experience with help desk platforms (e.g., ServiceDesk, ServiceNow, Jira)

• Familiarity with storage solutions (SAN, NAS, etc.).

• Strong experience troubleshooting applications, OS, and endpoint performance issues

• Ability to create clear, structured, and professional documentation.

• Experience supporting remote users via tools such as TeamViewer, AnyDesk, Remote Desktop, or similar platforms.

• Hands-on knowledge of printer management and print server environments.

• Understanding of backup and disaster recovery tools (e.g., Veeam, Acronis, Hycu, etc.).

• Experience supporting mobile devices and VoIP systems.

• Expertise with monitoring and diagnostic tools (e.g., Nagios, Zabbix, SolarWinds).

Plus:

· Certifications: A+, Network+, ITIL, MSFT Azure Administrator Associate are all a plus

Apply Now

Refine Your Search

junior systems administrator jobs in san juan pr

Jr IT Help Desk Administrator

Junior IT Support Specialist - Help Desk T1 08.05.2026

Jr. IT Infrastructure Administrator

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