Top 43 Service desk associate Jobs in San Juan Pr

Remote Fraud Call Center Representative - Puerto Rico
Conduent Business Solutions of Puerto Rico, Inc. —Guaynabo, PR
- $12.10 an hour
- Email
- Remote
- Background check
- 18 years or older
- English
- Paid training
- Paid holidays
10d
Courtesy Desk
Walmart —Bayamón, PR
- $13.50 - $26.50 an hour
- Part-time
- High school
- Entry level
- Paid jury duty
- Disability insurance
9d
Medical Secretary/Front Desk
Dermgroup LLC —San Juan, PR
- $13.50 an hour
- Full-time
- Spanish
- English
- Communication skills
Quick Apply
12d
Front Desk Overnight Full-Time Associate
Planet Fitness —Bayamón, PR
- Overnight shift
- Bilingual
- Sales
- Cash register
Quick Apply
5d
Jr IT Help Desk Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- Microsoft Outlook
- English
Office Assistant/Receptionist
Three O LLC —Naranjito, PR
- Overtime
- Spanish
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Front Desk Agent
Hyatt Regency Grand Reserve Puerto Rico —Río Grande, PR
- $14 an hour
- Weekends as needed
- Bilingual
- Sales
- Computer literacy
- Health insurance
- Paid time off
Quick Apply
Front Desk Part-Time Associate
Planet Fitness —Guaynabo, PR
- Part-time
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Part Time - Housekeeping Coordinator
Marriott International, Inc —Dorado, PR
- $16.95 an hour
- Part-time
- Hotel
- High school diploma or GED
- 1 year
12d
Guest Service Agent at Aloft San Juan
ASJ Manager, LLC —San Juan, PR
- $13 an hour
- Weekends as needed
- Spanish
- English
- Residential
- Health insurance
Quick Apply
4d
Associate, IT Help Desk
GRI LLC —Dorado, PR
- Full-time
- Spanish
- Computer science
- Computer Science
Junior IT Support Specialist - Help Desk T1 08.05.2026
Intelligent Technologies Corp —San Juan, PR
- $16 - $17 an hour
- 8 hour shift
- Spanish
- Computer science
- Microsoft Outlook
- Professional development assistance
Quick Apply
6d
Analista De Apoyo Al Usuario De IT Nivel I
MCS HEALTHCARE HOLDINGS, LLC —San Juan, PR
- Spanish
- Computer science
- Computer Science
5d
Front Desk Supervisor
Hyatt Regency Grand Reserve Puerto Rico —Río Grande, PR
- Weekends as needed
- Spanish
- Computer literacy
- English
- Health insurance
- Paid time off
Quick Apply
Full Time - Housekeeping Coordinator
Marriott International, Inc —Dorado, PR
- $16.95 an hour
- Full-time
- High school diploma or GED
- 1 year
- Entry level
- Free parking
- Health insurance
1d
Help Desk Support Level 2 - Managed Service Provider
K2 Staffing, LLC —Guaynabo, PR
- $17 - $19 an hour
- Full-time
- Remote
- Spanish
- English
- Mid-level
Quick Apply
Front Desk Supervisor
SAN JUAN HOTEL RUMBAO —San Juan, PR
- Extended hours
- Writing skills
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Front Desk Part-Time Associate Weekend
Planet Fitness —Bayamón, PR
- Part-time
- Computer literacy
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
8d
Door Attendant | Part Time
SAN JUAN HOTEL RUMBAO —San Juan, PR
- Part-time
- Spanish
- English
- Hotel
Quick Apply
Jr. IT Infrastructure Administrator
The Cervantes Group —San Juan, PR
- Full-time
- Spanish
- English
- Mid-level

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Remote Fraud Call Center Representative - Puerto Rico

Conduent Business Solutions of Puerto Rico, Inc. -
Guaynabo, PR

Apply Now

Job Details

Full-time
$12.10 an hour
10 days ago

Benefits

Paid training
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Work from home
Vision insurance
Retirement plan

Qualifications

English
High school diploma or GED

Full Job Description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Fraud Call Center Representative - Puerto Rico

As a Customer Service Representative II, you will be responsible for the resolution of multi-product fraud related client requests by answering calls, chats, or emails in an inbound contact center. These individuals work in a fast-paced environment that requires accuracy, use of logic, multi-tasking, toggling between multiple systems and clearly communicating resolutions in an efficient manner while delivering a great client experience. They provide seamless service delivery to answer client questions, resolve problems, perform account maintenance, and look for opportunities to deepen relationships through digital solutions.

What we offer:

Work From Home
We are currently hiring for the following shifts: 12:00 PM–9:00 PM, 3:00 PM–12:00 AM Days off will vary.
Full-Time Employment: Reliable schedule and stability.
Competitive Pay: $12.10 starting on day one.
- Pay is $12.10/hour which may be below your state's minimum wage Please take this into consideration when applying.
Night differential: $1.50 per hour for any hours worked between 6pm to 6am AST, Monday through Sunday.
- This is not a specific overnight shift, the differential applies to hours you work that fall within that time window, based on your assigned schedule.
Weekend Shift Differential: $1.00 per hour (Sat and Sun, 6am-6pm AST)
Paid Training: Get the training you need to excel.
Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
Full Benefits: Comprehensive benefit options and a great work environment that values your success

What You'll Do:

Manage inbound calls from customers regarding account inquiries, transactions, and fraud concerns.
Identify and respond to potential fraud using training, account data, and internal tools; escalate complex cases as needed.
Process fraud claims and disputes per client guidelines.
Clearly explain account issues and resolutions, ensuring a professional, empathetic, and confidential approach.
Conduct investigations with accuracy and care, documenting all actions and conversations in the case management system.
Support team operations with other duties and tasks as assigned.

What We're Looking For:

A clear communicator who can explain complex topics in simple terms.
A passionate, reliable professional with integrity and a drive to deliver exceptional service.
Someone committed to excellent attendance and able to follow a structured, full-time schedule.
A confident conversationalist who builds rapport, anticipates needs, and handles objections with ease.
Strong written and verbal communication skills with attention to accuracy.
Comfortable navigating multiple systems and screens in a fast-paced environment.
Ready to take high-volume calls while maintaining focus and professionalism.

Requirements:

Must be at least 18 years old and possess a High School Diploma or equivalent.
Must have 6 months of Customer Service, Call Center or Dispatch experience.
Proficient in English.
Complete a background check, credit check, and security fingerprinting.
Reside in Puerto Rico with legal authorization to work permanently in the United States.

Training Requirements:

Completion of a mandatory 3-week training program (Week 1 classroom; Weeks 2–3 call handling with support).
Must maintain an average quiz score of 80%+ and complete all required E-Learning training.

Technical & Workspace Requirements:

Must have a secure, reliable high-speed internet connection, including a verified speed test of at 50 download Mbps & 10 upload; (no Wi-Fi).
Must maintain a dedicated workspace with a desk and chair, a direct wired internet connection, and work in a quiet, distraction-free environment.
Company equipment will be provided

Preferred Qualifications:

6 months of experience in the banking or financial industry.

Looking for more information?
We’re happy to help. Visit our landing page to explore key details about the role, including shift schedules, examples of call types, FAQs, and our workspace and internet requirements. It’s a great resource to help you understand what to expect and determine whether this opportunity is the right fit for you.

Landing Page: About Call Center Representative Role

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $12.10 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [email protected]. You may also click here to access Conduent's ADAAA Accommodation Policy.

Apply Now

Refine Your Search

service desk associate jobs in san juan pr

Remote Fraud Call Center Representative - Puerto Rico

Courtesy Desk

Medical Secretary/Front Desk

Front Desk Overnight Full-Time Associate

Jr IT Help Desk Administrator

Office Assistant/Receptionist

Front Desk Agent

Front Desk Part-Time Associate

Part Time - Housekeeping Coordinator

Guest Service Agent at Aloft San Juan

Associate, IT Help Desk

Junior IT Support Specialist - Help Desk T1 08.05.2026

Analista De Apoyo Al Usuario De IT Nivel I

Front Desk Supervisor

Full Time - Housekeeping Coordinator

Help Desk Support Level 2 - Managed Service Provider

Front Desk Supervisor

Front Desk Part-Time Associate Weekend

Door Attendant | Part Time

Jr. IT Infrastructure Administrator

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