COMPANY OVERVIEW
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in Arizona, California, Colorado, Florida, Hawaii, Nevada, New York, Puerto Rico, and Texas, where there is an enormous opportunity for growth for passionate individuals.
Trilogy inspires those who provide, “Flawless service: Every Guest, Every day.”
We pride ourselves on creating a culture where employees feel valued, appreciated and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
JOB SUMMARY
The Spa and Fitness Attendant is responsible for providing guests with comprehensive and professional guidance, exceeding expectations by assisting guests throughout their spa visit and maintaining a clean facility environment, including the spa, locker rooms, and reception area. Effectively communicates with guests to understand their needs and areas of concern, while maintaining a high level of customer service standards.
ESSENTIAL FUNCTIONS
- Adhere to TRILOGY’s “Flawless Service, Every Guest, Every Day” philosophy and Spa policy and procedures.
- Anticipate guest needs and uphold Spa and TRILOGY’s service standards for guest service, including FORBES 5 Star criteria.
- Interact cooperatively and professionally with guests and spa team, demonstrating respect, sensitivity, and attentiveness, following all company guidelines.
- Greet guests warmly, providing tours of the tennis/fitness facilities and spa, informing guests of available amenities, using professional verbiage and etiquette.
- Daily set up of food and beverage stations, replenishing and maintaining Spa pantry and snack display, as needed.
- Manage inventory and stocking of all spa lockers, including linens, robes, and locker room amenities.
- Comply with and maintain safety, sanitation, and disinfection standards, properly clean and sanitize products, rooms, tools and equipment, following TRILOGY and State Governing Boards requirements and guidelines.
- Responsible for all aspects of cleaning the spa facility throughout the day, including, but not limited to:
- Thoroughly clean sinks, toilets, urinals, mirrors, glass, countertops, walls, vents, windowsills, equipment and floors throughout the spa/fitness center.
- Pick-up and return loose equipment to designated area throughout the day.
- Mop, scrub, wax, shampoo and spot clean carpeting and floors.
- Empty trashcans and dispose bulk garbage in designated bins throughout the day.
- Clean and maintain all fixtures, woodwork, walls, and windows, as well as additional parking lot cleanup, as needed.
- Vacuum throughout the day, moving furniture and equipment, as needed.
- Dispose of all soiled laundry in designated bins throughout the day.
- Ensure all fixtures and equipment are in working order, reporting any deficiencies.
- Communicate guest complaints or any maintenance issues to Spa Management.
- Provide customer service to guests, including information about hotel services, activities, and directing guests to other areas of the hotel.
- Perform other duties, as assigned.
- Attend mandatory vendor and company training sessions, as scheduled by Spa Management.
REQUIRED EDUCATION AND PREFERRED EXPERIENCE
- Must have a High School diploma or equivalent, or any other combination of education, training and experience that provides the required knowledge, skills and capabilities.
- A minimum of 1 year of customer service-related experience, preferred.
- Must be polished, professional, and have a strong command of both written and verbal English.
- Must be organized, proactive, and possess a strong attention to detail.
- Basic computer software skills, including Microsoft Office.
- Previous experience with Booker, Book4Time, Spa Soft preferred.
BENEFITS/PERKS
- Medical, Dental and Vision (FTE only)
- 401K Matching
- PTO – Paid/Holiday Time Off
- VTO – Voluntary Time Off
- Discounts on Retail Products and Spa Services
COMPENSATION: $12.00 per hour + Gratuity Pool + Retail Commission
The hourly pay range for this role is $12.00 - $15.43. This rate is only applicable for jobs to be performed at Well & Being Spa at The Fairmont El San Juan Hotel. Pay ranges may vary based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.
