Location: San Leandro, CA
Job Type: Part-Time (20–30 hours/week) with Full-Time Growth Opportunity
Pay: $24.00–$32.00 per hour + Performance Bonuses
About Us
We're a patient-centered chiropractic practice focused on changing lives through exceptional care and an outstanding patient experience. We're looking for someone who enjoys educating patients, building trust, coordinating treatment, and helping people confidently begin the care they need.
This is not a traditional front desk position.
We're looking for someone who understands treatment coordination, financial conversations, patient communication, and helping patients make informed healthcare decisions. If you're motivated by results, enjoy helping people, and want the opportunity to significantly increase your income through performance, we'd love to meet you.
Who We're Looking For
We're seeking an experienced Patient Care Coordinator or Treatment Coordinator with a background in healthcare and strong communication skills.
Ideal backgrounds include:
- Dental Treatment Coordinator
- Orthodontic Treatment Coordinator
- Cosmetic Surgery Coordinator
- Med Spa Patient Coordinator
- Chiropractic Patient Coordinator
Spanish/English bilingual candidates are highly preferred.
Primary Responsibilities
- Present treatment recommendations after the doctor's consultation.
- Educate patients on recommended care and answer questions.
- Discuss financial options and payment plans.
- Help patients confidently begin recommended treatment.
- Handle patient concerns professionally and compassionately.
- Follow up with patients who have not yet started care.
- Reactivate inactive patients through phone, text, and email.
- Collect payments and maintain accurate financial records.
- Schedule patients to maximize continuity of care.
- Coordinate personal injury case documentation and follow-up.
- Assist with front desk responsibilities as needed.
- Help grow the practice by improving patient acceptance and retention.
Qualifications
- Minimum 2 years of experience in treatment coordination, patient coordination, healthcare sales, or a similar role.
- Experience presenting treatment plans and discussing financial arrangements.
- Comfortable handling objections and guiding patients through healthcare decisions.
- Strong communication and relationship-building skills.
- Highly organized and detail-oriented.
- Comfortable using computers and practice management software.
- Bilingual Spanish/English strongly preferred.
Schedule
Approximately 20–30 hours per week.
Afternoon and evening availability is required, with a typical schedule between 3:00 PM and 7:00 PM. Additional hours may become available as the practice continues to grow.
Compensation
Hourly Pay:
$24.00–$32.00 per hour, depending on experience.
In addition, you'll have the opportunity to earn substantial monthly performance bonuses based on measurable practice growth, patient treatment acceptance, patient retention, and overall contribution to the success of the practice.
Top performers have the opportunity to earn an additional $1,000–$3,000+ per month as the practice grows.
What Success Looks Like
- Helping more patients begin recommended care.
- Creating an exceptional patient experience.
- Improving patient retention and follow-up.
- Increasing treatment acceptance.
- Contributing to practice growth through excellent communication and organization.
Why Join Us?
- Performance-based earning potential.
- Opportunity to grow into a Practice Administrator or leadership role.
- Small, supportive team where your work has a direct impact.
- Opportunity to help build and grow an expanding healthcare practice.
- Meaningful work that changes patients' lives every day.
Pay: $25.79 - $31.06 per hour
Benefits:
- Employee discount
- Paid time off
- Profit sharing
- Retirement plan
Application Question(s):
- Tell us about the largest treatment plan you've personally presented to a patient.
- Describe a time you helped a hesitant patient move forward with recommended treatment.
- What strategies do you use when a patient says, "I can't afford it"?
- Have you worked in a dental, orthodontic, chiropractic, cosmetic surgery, or medical practice? If so, please describe your role.
- Are you fluent in Spanish?
- Are you looking for a part-time or full-time role?
- 5. What hourly base rate are you seeking, understanding that commission is a major part of total compensation?
- Have you had any training or experience with handling objections, guiding decisions, or working in performance-based roles? If yes, please describe.
- Where do you see yourself in the next 1–2 years?
- Have you personally presented and closed treatment plans or financial arrangements of $3,000 or more in a healthcare setting? If yes, briefly describe your experience. (Required)
Shift availability:
Ability to Commute:
- San Leandro, CA 94577 (Preferred)
Work Location: In person
