Top 79 Call center representative Jobs in San Leandro Ca

Advanced Technical Support Representative - Email Archiving Specialization
Tangent Inc —Burlingame, CA
- $60,000 a year
- Full-time
- Software troubleshooting
- English
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Call Center Representative
Washington Health Medical Group —Fremont, CA
- $27 - $34 an hour
- Full-time
- Ability to walk for extended periods
- High school diploma or GED
- Epic
Quick Apply
Pension Call Center Representative
UFCW EMPLOYERS BENEFITS PLANS OF NORTHERN CA —Concord, CA
- $32.66 an hour
- Full-time
- Background check
- Word processing
- Pass drug screening
- Free parking
- Health insurance
Quick Apply
Call Center Representative
Bath Planet —San Leandro, CA
- $18 an hour
- Part-time
- Computer literacy
- Computer skills
- Reliable transportation
Quick Apply
1d
Call Center Remote Customer Service Representative
VIMO INC —Mountain View, CA
- $17 - $19 an hour
- Full-time
- Remote
- Background check
- 18 years or older
- Spanish
- Paid training
- Paid time off
Quick Apply
Call Center Representative
Planet Fitness —Oakland, CA
- Computer literacy
- High school diploma or GED
- Cash register
Quick Apply
Customer Service Specialist, Motorsports - (Full-time, Remote, USA)
Apex Wheels —Pleasanton, CA
- $40,000 - $53,000 a year
- Full-time
- Remote
- English
- Microsoft Office
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
1d
Customer Service Representative
JEM Appliance Service —Hayward, CA
- From $19 an hour
- Part-time
- Customer service
- No experience needed
- English
- On-the-job training
- Flexible schedule
Quick Apply
Patient Support Specialist
PHIL —San Francisco, CA
- $20 - $21 an hour
- Overtime
- Remote
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Customer Care Advocate
Zenith-American —Alameda, CA
- $21.48 an hour
- Full-time
- Writing skills
- Research
- High school diploma or GED
- Health insurance
- Dental insurance
Pharmacy Service Representative - (Full-Time, 8-Hour Day Shifts/Hybrid)
Stanford Health Care —Palo Alto, CA
- $31.30 - $35.25 an hour
- 8 hour shift
- Microsoft Word
- Microsoft Outlook
- Computer literacy
13d
Call Center Agent
PROVIDENT CREDIT UNION —Redwood City, CA
- $27.50 an hour
- Full-time
- English
- Research
- Windows
- AD&D insurance
- Paid holidays
Quick Apply
CALL CENTER REPRESENTATIVE I
NORTH EAST MEDICAL SERVICES —Daly City, CA
- $31.60 an hour
- Computer literacy
- High school diploma or GED
- Travel
13h
Contact Center Representative - Hybrid Remote
Star One Credit Union —Sunnyvale, CA
- $52,300 - $71,800 a year
- Rotating weekends
- Hybrid work
- Mid-level
- Finance
- Bachelor's degree
- Profit sharing
- Paid holidays
Quick Apply
Member Services Representative – Temporary Full Time
CCHP Health Plan —San Francisco Bay Area, CA
- $24.00 - $39.39 an hour
- 8 hour shift
- Spanish
- English
- Research
Quick Apply
Client Services Associate I, Prenatal
BillionToOne —Union City, CA
- $28.90 an hour
- Full-time
- Spanish
- Medical office experience
- Laboratory experience
- Paid parental leave
- Paid time off
Member Services Representative I - Bilingual Cantonese / Job Req 788843328
ALAMEDA ALLIANCE FOR HEALTH —Alameda, CA
- $22.88 - $34.33 an hour
- Weekends as needed
- Microsoft Outlook
- Current TB test
- Writing skills
HR Service Center Customer Service Associate, Fixed-Term
Stanford University —Redwood City, CA
- $31.25 - $38.25 an hour
- Extended hours
- Hybrid work
- Microsoft Excel
- Oracle
- Microsoft Outlook
- Health insurance
- Tuition reimbursement
Customer Care Operator
Bay Alarm Company —Concord, CA
- $20 an hour
- Word processing
- Computer literacy
- High school diploma or GED
- Paid training
- Disability insurance
Quick Apply
Healthcare Customer Service Coordinator
IVI RMA North America —San Francisco, CA
- $22 - $24 an hour
- Urgently hiring
- High school diploma or GED
- Analysis skills
- Organizational skills
- AD&D insurance
- Paid holidays
Quick Apply

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Advanced Technical Support Representative - Email Archiving Specialization

Tangent Inc
Burlingame, CA

Quick Apply

Job Details

Full-time
$60,000 a year

Benefits

Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Professional development assistance
Life insurance

Qualifications

Non-technical user support
Computer operation
Email customer support
Technical support via phone
Software troubleshooting
Equipment troubleshooting
English
Windows
Software installation
Technical support
High school diploma or GED
Troubleshooting audio issues
Non-CDL Class C
Computer hardware
Desktop (troubleshooting support)
Virtualization
Organizational skills
Microsoft Teams
Relationship management
CompTIA A+
Help desk
Client interaction via phone calls

Full Job Description

Tangent Inc.

191 Airport Boulevard

Burlingame, CA 94010

Technical Support Representative

Specialized Support for Email Archiving software

Position description:

Technical Support Representatives provide phone, email and live chat support to both prospective and existing Tangent clientele, as well as internal employees.

This particular position is focused around supporting clients of our email archiving appliance (a physical or virtual server with specialized data retention software installed upon it), which includes training for the specifics of its operation, troubleshooting in the event of failure, as well as some sales engineering support to our sales team to answer the questions of potential clients.

Major areas of responsibility:

Answering incoming calls from customers and providing the answers to their questions directly, or escalating the question to the appropriate staff member to get it resolved.
Responding to email or website chat based queries about Tangent products or services.
Scheduling appointments with customers for over the phone and web based (GoToMeeting and Microsoft Teams primarily) installations of the system and training them with using it.
Documenting customer support requests into the Tangent Customer Relationship Management database.
Preparing Return Merchandise Authorizations (RMA) for non-functional equipment through the Tangent RMA database.
Dispatch of Shipping Carrier (UPS/Fedex) return labels to customers for equipment repairs.
Collaborating with sales representatives to answer technical questions and provide product demonstrations to new clients.
Assisting internal non-technical personnel with computer and software support as needed.
Other duties as assigned.

Job requirements:

Broad knowledge and experience of Windows based computers in both hardware and software. This includes basic installation of Windows (7 and 10) and device drivers, as well as how to troubleshoot common issues (lack of audio output, wireless adapter won’t connect to a network, system shuts off randomly).
Courteous, patient and professional demeanor, both for digital communications (email, Teams chat) and personally, for face to face and phone interactions. Must be fluent in English; other languages are not required.
Ability to lift up to 50 pounds for short periods of time.
Linux knowledge and experience is highly desirable, but not required.
California Class C Driver’s License and ability to travel is required. While travel is not a significant part of this position, it is required for occasional trade shows or customer engagements.
An excellent memory and organizational skills to keep track of several different projects or issues simultaneously.

Education and experience:

High school diploma or GED equivalent.
CompTIA’s A+ Technical Certification OR equivalent experience is required. Other certifications are helpful, but not required.
Previous experience in technical support or help desk positions of at least 1 year, preferably 2+.
This a very customer-centric position and that rare fusion of technical ability as well as the ability to explain what is occurring to non-technical people is absolute gold. Feeling comfortable with phone and email communications is a must.

Work environment:

Tangent Inc operates from a beachfront office in Burlingame, near the border to San Mateo and right off Highway 101 (close to the San Mateo Bridge and CalTrain). Primarily a business office, facilities include a shipping warehouse, engineering lab and server fabrication factory. Tangent also operates several remote offices located around the Bay Area and nationally, but this particular position is offered solely at the Burlingame Headquarters.

Business casual or above dress code is required.

Expected gains to prospective employee:

Practical, hands on experience with server hardware, virtualization, complex search engine terminology and more.

Honing and refinement of phone and email support skills with seasoned professionals offering training and assistance.

Introduction to new hardware and software technologies, as well as in depth training.

Learning and growth potential in technical fields of networking, security, software (mobile, cloud and on-premise) and hardware.

Compensation and benefits package:

Direct compensation will be dependent on experience, but has a base starting salary of $55K+ for this full time position, with significant potential to grow.

Two weeks+ of paid vacation annually.

Comprehensive benefits package, including health, dental and vision coverage.

100% company covered life insurance.

401K plan.

About Tangent Inc:

Tangent Inc has been in business since 1989, and continues to grow year after year. With more than a quarter century of continued operations under our belt, we’ve acquired consistent views of what we expect from our employees, and what they can expect from us in terms of compensation, experience gained and exposure to new technologies.

Tangent primarily focuses upon the Medical, Government and Education markets, with our All-In-One workstations, specialized miniature computers, and purpose-designed solutions to fill needs in Email Archiving, Content Filtering, Enterprise Search, Virtualization and more.

Work Remotely

Job Type: Full-time

Pay: $60,000.00 per year

Benefits:

401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Professional development assistance
Vision insurance

Education:

High school or equivalent (Required)

Experience:

Customer Service: 2 years (Required)
Technical Support: 2 years (Required)

Language:

English (Required)

License/Certification:

CompTIA A+ (Preferred)
California Driver's License (Required)

Ability to Commute:

Burlingame, CA 94010 (Required)

Work Location: In person

Quick Apply

Refine Your Search

call center representative jobs in san leandro ca

Advanced Technical Support Representative - Email Archiving Specialization

Call Center Representative

Pension Call Center Representative

Call Center Representative

Call Center Remote Customer Service Representative

Call Center Representative

Customer Service Specialist, Motorsports - (Full-time, Remote, USA)

Customer Service Representative

Patient Support Specialist

Customer Care Advocate

Pharmacy Service Representative - (Full-Time, 8-Hour Day Shifts/Hybrid)

Call Center Agent

CALL CENTER REPRESENTATIVE I

Contact Center Representative - Hybrid Remote

Member Services Representative – Temporary Full Time

Client Services Associate I, Prenatal

Member Services Representative I - Bilingual Cantonese / Job Req 788843328

HR Service Center Customer Service Associate, Fixed-Term

Customer Care Operator

Healthcare Customer Service Coordinator

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