Description:
As Service Bakery Lead Associate, you'll be assisting in leading the bakery team and overseeing the day-to-day running of the bakery, including cooking, food preparation, cleaning, checking supplies and rotating food stock while supervising the department’s staff to meet objectives for sales, margin, inventory control, labor, and customer service. A Service Bakery Lead Associate is also tasked with ensuring department cleanliness, price integrity, quality control, training, merchandising, and food safety. The Service Bakery Lead ensures and always sets the example of company standards, whether it is cleanliness, organization, or food quality. Other responsibilities include setting expectations for all bakery team members to work as a team to maximize productivity and motivate others.
This is a leadership position responsible for the development and operation of the team to support all factors in service bakery operations. Food quality & food safety are critical factors in the success of the department.
Principal Duties and Responsibilities:
1) Receiving & Storage:
- Inspect all products for quality and condition. Identify products that are not acceptable, report to the supplier and request credit.
- Put load away in designated storage area, while maintaining proper rotation and cleanliness.
- Date all products to assist in proper rotation.
- Monitor/manage daily food waste
- Assist with managing inventory rotation and product storage standards
2) Department Maintenance:
- Ensure that kitchen, displays, aisles, prep & storage areas are in clean, orderly conditions, meeting all health department standards.
- Ensure trash is removed; sales floor and prep areas are swept and mopped daily
- Perform daily cooler & sales floor temperature checks
- Ensure freshness and quality through rotation of product throughout the department
- Have items marked down as needed to reduce losses
- Perform equipment checks to ensure department equipment is in working order, and report any issues to management
3) Merchandising:
- Plan attractive prepared food displays, using color and texture to enhance.
- Ensure food displays are replenished, rotated, and refreshed throughout the day
- Attend meetings with other departments to plan promotions and storewide merchandising opportunities
- Ensure building and maintaining of in-store displays, according to established standards for appearance, variety and ease of shopping and stocking.
- Set preparation & stocking priorities for department staff to ensure cases are fully stocked and rotated for freshness. Stock items as needed.
- Ensure accurate, up-to-date uniform department signs
- Visit other stores for price comparisons, products, and merchandising ideas.
- Establish standards for food preparation to meet quality, pricing, margin control, and customer service goals.
4) Customer Service:
- Assist customers service bakery questions in prompt friendly manner
- Assist customers with special orders and oversee special orders system in the department to ensure customers receive their orders
- Ensure department staff is aware of changes in policies and procedures affecting customers
- Respond to customer suggestions, comments & complaints in a reasonable manner
- Always make our customers know that they are important and special, assist in any other department as needed
- Answer & route phone calls
5) Supervision:
- Assist in hiring qualified applicants following established policy
- Ensure on the job training for all staff
- Recommend pay increases within the department
- Take disciplinary actions as needed following established policy
- Ensure on-the-job training
- Leads change through process, communication and most importantly by example
- Delegate daily tasks and hold the team accountable for those tasks. A thorough knowledge of our recipes and food preparation procedures to effectively manage the standards with bakery team members.
- Identify and solve real problems
- Enforce core values
- Improve team performance
- Ensure and provide oversight to the department cleaning/sanitation program
- Attend management meetings
- Perform other tasks assigned by management
- Perform Manager on Duty shifts as assigned
- Assist other customers in all departments in prompt friendly courteous manner, referring them to other staff when necessary
- Plan & participate in department inventories according to established policy
- Maintain department logs, cleaning schedules, safety materials, and inventory documents
- Familiar with Health Department guidelines and regulations as they pertain to a grocery retail environment
- Must have basic knowledge of math, weights, and measures
Requirements:
- Minimum 1 year experience in high volume food preparation or equivalent experience
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Minimum 1 year experience in retail bakery operations
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Minimum 1 year experience leadership role in the food industry
Organized, consistently follows through on commitments
Demonstrates the ability to handle multiple demands
Communications skills – clear directions, good listener
Experience serving the public
Ability to project friendly, outgoing personality
The potential for prolonged standing, walking, squatting, and/or bending
Ability to stand for long periods
Ability to work in cold, wet conditions
Ability to read and interpret documents such as department manuals and reports
Ability to prioritize work tasks, multi-task, and maintain focus
Willingness to work weekends
Willingness and ability to learn and grow to meet the changing requirements of the job
Evening/night work may be required
Occasional high stress when dealing with systems/customers/staff, working a flexible schedule to include a variety of shifts - afternoons, nights, weekends, and holidays
Always have a positive attitude
Understand key business standards related to food, service, and cleanliness
Problem solving – Anticipating, analyzing, and identifying problem
Understand key business standards related to food, service, and cleanliness
Continuously interacting with customers and co-workers
Willingness and ability to learn and grow to meet the changing requirements of the job
Ability to lift heavy boxes frequently up to 40 pounds and occasionally up to 50 pounds
Ability to walk and stand for long periods
Ability to work in cold, wet conditions
Prolonged standing, walking, squatting, and/or bending
Repetitive use - hand to finger motions, handle or feel objects, reach with hands and arms
Must be able to adjust vision to both day and night lighting and be able to focus on distant and close-range projects
Occasionally high stress when dealing with systems/customers/staff
Ability to remain calm under pressure and in stressful situations
Willingness to work weekends
Regular, predictable attendance
Ability to work a flexible schedule to include a variety of shifts - afternoons, nights, weekends, and holidays
Perform other tasks assigned by management
Assist other customers in all departments, in prompt friendly courteous manger, referring them to other staff when necessary.
Maintain department logs, cleaning schedules, safety materials, and inventory documents
Must have basic knowledge of math, weights, and measures
Performs duties in a safe and efficient manner
Participates in training activities to increase personal skill levels, and to improve overall department processes and customer service
Meets the physical requirements to perform the job functions listed above
