Top 67 It support Jobs in San Marcos, Ca

Technical Support Specialist - Education Technology
Pathway Innovations Inc —San Diego, CA
- $24 - $27 an hour
- Full-time
- Spanish
- Computer science
- Computer Science
- Paid holidays
- Health insurance
Quick Apply
6d
Community Solutions Customer Service Rep (San Diego, CA)
Spectrum —San Diego, CA
- From $20 an hour
- Full-time
- Computer literacy
- Writing skills
- English
- Paid training
- Health insurance
5d
Help Desk Technician (Tier 1)
Networkz IT, LLC —San Diego, CA
- $25 - $32 an hour
- Weekends as needed
- Hybrid work
- Background check
- Microsoft Outlook
- Mid-level
- Travel reimbursement
- Paid holidays
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Technical Support Representative I (Remote)
HME Hospitality and Specialty Comm —Carlsbad, CA
- $17.10 - $19.00 an hour
- Weekends as needed
- Remote
- Computer literacy
- Communication skills
- Entry level
- Paid holidays
- Health insurance
Technical Support Representative I (Remote), 12-Week Temp
HME Hospitality and Specialty Comm —Carlsbad, CA
- $19 - $21 an hour
- Temporary
- Remote
- Computer literacy
- Entry level
Junior IT Support Specialist
Tag Management Inc —La Jolla, CA
- $28 - $32 an hour
- Full-time
- Windows
- SharePoint
- Leadership
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2d
IT Technician
Sumitomo Electric U.S.A. Holdings, Inc. —San Marcos, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- Bachelor of Science
- Bachelor's degree
MedTech Device Software Support - MS Win10 - Remote
IQVIA —Carlsbad, CA
- $27 - $30 an hour
- Part-time
- Remote
- Current TB test
- Hospital
- Military
IT Specialist
A.O. Reed & Co. —San Diego, CA
- $85,000 - $95,000 a year
- Full-time
- Mid-level
- Driving
- US work authorization
- AD&D insurance
- Disability insurance
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Software Support Specialist
Independent Financial Group LLC —San Diego, CA
- $28 - $33 an hour
- Bachelor's degree
- Experience equivalent to degree accepted
- Communication skills
- Disability insurance
- Health insurance
IT Support/Field Technician
IT TechPros —Escondido, CA
- Weekends as needed
- Mid-level
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
IT Technician (Field)
Cal Tech Services Inc —San Diego, CA
- $25 - $30 an hour
- Part-time
- Computer science
- Computer Science
- Analysis skills
- Opportunities for advancement
Quick Apply
Help Desk Technician
C2 Financial —San Diego, CA
- $22 - $25 an hour
- Full-time
- Research
- Office
- In-person
- Paid holidays
- Dental insurance
Quick Apply
HELP DESK SUPPORT I
Anchor General Insurance Group —San Diego, CA
- $20 - $22 an hour
- Full-time
- Computer Science
- English
- Office
Quick Apply
Assistant IT Manager Helpdesk & Hardware
San Diego Regional Center —San Diego, CA
- $7,953 - $8,748 a month
- Online Application
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
2d
IT Support Specialist
Soapy Joes Group Inc —Santee, CA
- $21 - $27 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Office
Quick Apply
5d
Customer & Technical Support Specialist
RxSafe —Vista, CA
- $25 - $29 an hour
- Extended hours
- Mid-level
- Windows
- 3 years
Regional IT Support Specialist
Norm Reeves, Toyota San Diego —San Diego, CA
- $28 an hour
- Full-time
- Dealership
- Mid-level
- Continuous improvement
- Health insurance
- Dental insurance
Quick Apply
Support Services Consultant (Technical Support)
Procede Software LP —Solana Beach, CA
- $52,000 - $68,500 a year
- Weekends as needed
- Hybrid work
- Computer Science
- Mid-level
- Office
- Paid holidays
- Health insurance
7d
IT Specialist
Linchpin Solutions Inc —Camp Pendleton, CA
- $60,000 - $85,000 a year
- Full-time
- Mid-level
- In-person
- 4 years
- Paid holidays
- Disability insurance
Quick Apply

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it support jobs near san marcos, ca

Technical Support Specialist - Education Technology

Pathway Innovations Inc -
San Diego, CA

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Job Details

Permanent | Full-time
$24 - $27 an hour
6 days ago

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
401(k) matching
Retirement plan

Qualifications

iOS support
Bug Tracking (Quality assurance practices)
iOS
Android support
Windows
Android
Wi-Fi protocol
Ethernet
macOS
Defect tracking tools
Technical Proficiency
Ticketing system technical support

Full Job Description

About HoverCam

HoverCam (Pathway Innovations & Tech Inc.) is an industry leader in educational technology and hardware innovation. For over a decade, we have developed advanced document cameras, interactive flat panels, and cutting-edge software solutions utilized in classrooms and corporate boardrooms worldwide. We pride ourselves on pushing the boundaries of edtech hardware, software integration, and edge AI technologies to empower educators and learners.

Position Overview

We are seeking a dedicated, tech-savvy Technical Support Specialist to join our team. In this role, you will serve as the frontline and tier-2 technical escalation point for our customers, school districts, enterprise clients, and reseller networks. You will diagnose and resolve hardware, firmware, and software integration issues across our ecosystem of document cameras, touch displays, and companion applications (such as Flex11 and our latest FlexAI platform).

The ideal candidate possesses a strong foundation in hardware troubleshooting, AV equipment, and Windows/Android OS environments, coupled with a passion for delivering exceptional customer experiences in the education and tech sectors.

Key Responsibilities

· Customer Technical Support: Diagnose and resolve complex Tier-1 and Tier-2 technical issues related to HoverCam hardware, document cameras, wireless casting products, interactive displays, and proprietary software applications via ticketing systems, email, phone, and remote sessions.

· Cross-Functional Collaboration: Collaborate closely with QA, product management, and engineering teams to escalate, document, and track firmware/software bugs, feature requests, and hardware anomalies.

· Documentation & Knowledge Base: Create, update, and maintain comprehensive internal knowledge base articles, troubleshooting guides, video walkthroughs, and FAQs for both end-users and reseller support teams.

· Deployment & Configuration Assistance: Guide educators, IT administrators, and enterprise users through initial device setup, USB/HDMI configurations, network integrations, and software driver installations.

· Hardware/Software QA Support: Partner with our quality assurance and engineering labs to replicate customer issues, test firmware patches, and validate hardware fixes before general release.

Qualifications & Requirements

· Experience: 2+ years of experience in technical support, IT helpdesk, or customer success, preferably within consumer electronics, AV integration, or the EdTech industry.

· Technical Proficiency: Strong working knowledge of Windows, macOS, Android, and iOS operating systems, alongside standard classroom/office connectivity protocols (USB 3.0, HDMI, Wi-Fi, Ethernet).

· Ticketing & Tools: Familiarity with helpdesk ticketing platforms (e.g., HubSpot, Zendesk, Jira Service Management) and remote diagnostic tools.

· Communication: Exceptional written and verbal communication skills with a proven ability to explain complex technical concepts clearly to non-technical educators and IT staff.

· Education: Associate's or Bachelor’s degree in Information Technology, Computer Science, or equivalent practical experience.

Preferred Skills (Bonus Points)

· AV & EdTech Background: Hands-on experience troubleshooting classroom AV hardware, interactive whiteboards, or document cameras.

· Software & AI Tools: Experience supporting AI-driven software, classroom management suites, or video recording/streaming tools.

· Languages: Bilingual or multilingual capabilities (Spanish or Mandarin Chinese is a strong plus).

What We Offer

· Compensation: Competitive salary and performance-based incentives.

· Benefits: Comprehensive health, dental, and vision insurance packages.

· Time Off: Paid time off (PTO) and paid holidays.

· Career Growth: Opportunities for professional growth within a fast-paced, pioneering edtech and hardware environment.

Pay: $24.00 - $27.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

it support jobs in san marcos, ca

Technical Support Specialist - Education Technology

Community Solutions Customer Service Rep (San Diego, CA)

Help Desk Technician (Tier 1)

Technical Support Representative I (Remote)

Technical Support Representative I (Remote), 12-Week Temp

Junior IT Support Specialist

IT Technician

MedTech Device Software Support - MS Win10 - Remote

IT Specialist

Software Support Specialist

IT Support/Field Technician

IT Technician (Field)

Help Desk Technician

HELP DESK SUPPORT I

Assistant IT Manager Helpdesk & Hardware

IT Support Specialist

Customer & Technical Support Specialist

Regional IT Support Specialist

Support Services Consultant (Technical Support)

IT Specialist

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