Top 2 Call center manager Jobs in San Marcos, Tx

Customer Service Manager
Woods Comfort Systems —San Marcos, TX
- $80,000 - $85,000 a year
- Full-time
- Mid-level
- Leadership
- Paid holidays
- Health insurance
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Call Center Manager Off Brodie Lane-Sunset Valley
ELITE VISON GROUP LLC —Austin, TX
- $18 - $21 an hour
- Full-time
- Mid-level
- High school diploma or GED
- Team management
- Paid time off
- Opportunities for advancement
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Call Center Manager Off Brodie Lane-Sunset Valley
ELITE VISON GROUP LLC —Austin, TX
Oversee call center operations, making improvements to telephone skills and other procedures. Valid Certified Call Center Manager (e.g. CCCM) certification is…
$18 - $21 an hour
Quick Apply

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Supervisor, Contact Center
Careforth —Columbus, OH
Provide callers with Careforth program information specific to their state of residence in accordance with state regulations and company policies.
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7h
Supervisor, IT Service Center
Cardinal Health —Dublin, OH
Monitor call queue statistics (calls-in-queue, speed-to-answer, talk time, etc.) and inform leadership of any issues. Medical, dental and vision coverage.
$67,500 - $111,710 a year

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Customer Service Manager

Woods Comfort Systems -
San Marcos, TX

Quick Apply

Job Details

Full-time
$80,000 - $85,000 a year

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Paid time off
Vision insurance
Employee discount
Paid sick time

Qualifications

Performance improvement leadership
Promoting products
Managing teams in a customer support role
Customer satisfaction tracking
Mid-level
Dispatching
Quality performance measurement
Sales performance monitoring (sales process improvement strategies)
Call monitoring
Leading team collaboration initiatives
Operational excellence initiatives
Achieving sales targets
Implementation of strategic initiatives
Business operations
Customer satisfaction improvement
Suggestive selling
Leadership
Call center management
Team motivation (leadership skill)

Full Job Description

As our Customer Service Manager, you'll play a pivotal role in our team's success by leading and inspiring a team of customer service representatives to deliver outstanding performance. You'll develop and implement strategies to optimize call center operations, enhance efficiency, and improve customer satisfaction. Your leadership will drive continuous improvement, foster a culture of collaboration, and ensure we exceed service level expectations.

Duties/Responsibilities:

Ensuring efficient call handling to maximize productivity while maintaining service quality.
Minimizing the need for customers to call back by resolving their issues in the first interaction.
Measuring customer satisfaction to gauge the effectiveness of service delivery.
Tracking the percentage of calls that result in sales or desired outcomes.
Maximizing the value generated from each customer interaction.
Monitoring the percentage of callers who hang up before reaching an agent, aiming to reduce abandonment rates.
Identifying opportunities to increase sales by promoting additional products or services during calls.
Evaluating individual agent performance based on metrics such as call quality, adherence to scripts, and sales effectiveness.

Qualifications:

Seasoned leader with a proven track record of success in leading teams and driving operational excellence.
Prior experience in fast paced, high-volume Dispatching, Call Center and/or Customer Service environments
Home Services experience highly preferred
ServiceTitan Experience highly preferred
Passionate About People: Individuals who genuinely care about making a positive impact on the lives of others.
Hungry to WIN!: Ambitious individuals who are driven to achieve excellence and surpass.
Collaborative: We believe in teamwork and recognize that success is a collective effort.
Positive Team Player: Someone who brings positivity and enthusiasm to the workplace, uplifting those around them.
Takes Initiative: Proactive individuals who are not afraid to take charge and drive initiatives forward.
Process Oriented: Detail-oriented individuals who excel at creating and optimizing processes for maximum efficiency.
KPI/Metric Driven: Those who are results-focused and thrive in an environment driven by key performance indicators and metrics.

What We Offer!

Industry Leading Benefits Package
Medical, Dental, Vision
Employee Discounts
Career growth opportunity
Paid Holidays, PTO, Sick Pay available based on position and tenure
401(k)

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call center manager jobs in san marcos, tx

Customer Service Manager

Call Center Manager Off Brodie Lane-Sunset Valley

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