Summary:
The primary responsibility of the Network Operations Engineer is to provide Network Engineer support to the Network Operations team to ensure the successful and reliable operation of GVTC’s network. This position provides top-level support for Network Operations core competencies including but not limited to surveillance, maintenance, troubleshooting, provisioning, backups, upgrades, SLAs, documentation, incident management, and change management. Requirements of the job include 24x7 availability to assist the Network Operations team with resolving network outages and supporting SLAs for applicable customers. Additional responsibilities include frequent interactions with Network Engineering to test and implement new features and systems in support of GVTC’s future growth opportunities. Also provides training for the Network Operations Center and other departments when applicable.
Essential Duties and Responsibilities:
- Interacts with Network Engineering personnel on a regular basis to implement and maintain new and existing network infrastructure and keep a working knowledge of those operations
- Works closely with Network Engineering and Product Management to test and implement new features in support of GVTC’s future growth opportunities
- Acts as a liaison between the Network Operations and Network Engineering departments while assisting Network Engineering with key projects and initiatives
- Directs field activities for dispatched Central Office technicians as they assist Network Operations and/or Network Engineering
- Functions as a top-level escalation point for the Network Operations Center to handle customer issues and network outages when needed
- Plans and performs approved software/firmware upgrades to all network platforms including Accedian NIDs, Calix B6, Calix E7, Calix E9, Cisco routers and switches, Juniper routers and switches
- Maintains software revisions of all deployed Calix CPE and assists Network Engineering with new CPE testing and evaluation
- Assists with the deployment and maintenance of on-net and off-net Carrier Cellular Backhaul and Wholesale Ethernet services
- Supports voice services including Metaswitch and cloud-based telephony migration
- Supports video head-end functions including IPTV and efforts to transition away from RF video
- Perform regular network backups of all systems and be able to restore from backup if required in an outage situation
- Proactively identify issues in the network and work to resolve before any customer impact is experienced
- Evaluate any security threats to the network and pursue improvements in support of GVTC’s security posture
- Create and update documentation critical to the operation of the network
- Deliver SLA and other network performance reporting as scheduled and ad-hoc
- Seek out process improvements and pursue enhancements accordingly
- Adheres to established Change Management processes and procedures
- Advanced to expert level knowledge on GVTC networks including:
- Voice – MetaSwitch, Hosted PBX, VoIP, SIP, SBC, MGCP, Routing & Translations, other hosted services
- Video – DNCS, DCMs, QAMs, RF Gateways, VOD, Cable Cards, STBs, Guide
- Cable Broadband – CMTS Cisco CBR8, DOCSIS 2, DOCSIS 3, EIAs, RF levels, Transponders
- DSL – ADSL/ADSL2+, VDSL, Bonded DSL, Reach DSL
- FTTH – GPON, XGS-PON, Active Ethernet, Calix CMS, Calix SMx
- CPE – Routers, switches, cable modems, DSL modems, Wi-Fi, and TR069 management
- Servers – Centos, Ubuntu, Windows Server, ISC-DHCP, DHCP IP Pools Management, Static IPs Management, DNS, Reverse DNS, NTP, SMTP, Domain and Wildcard SSL Cert management, Web Caches
- Virtualization – Virtual Center Management, Disaster and Recovery, VMWare, 3Par/SAN Storage, high availability clusters
- Transport – DWDM (Ciena and Fujitsu), Ciena One Control, special circuits, cellular backhaul (Fractional T1 thru 100Gbps)
- IP – Core Network Routing, MPLS and related L2/L3 VPN techniques, IP routing static and dynamic (OSPF, EIGRP, BGP), load balancing, redundancy and symmetry Carrier Grade Nat, IPv6, QoS, Layer 1 & 2 – Spanning Tree, Rapid Spanning Tree, Multiple Spanning Tree, Ethernet / Fast-E / Gig-E / 10 Gigabit Ethernet, layer 2 and 3 port channeling, load balancing and redundancy, Ethernet Cellular Backhaul, SLA metrics, Ethernet Private Line (EPL), Ethernet Virtual Private Line (EVPL), and Ethernet Local Area Network (ELAN), Dedicated Internet (DIA), Cisco IOS, IOS XR, Juniper Junos and MEF Standards
- Systems - Promptlink, ETI (Triad), Syslog, Netflow, Greylog
- Security - Firewalls, TACACS, VPN, ASA, Access lists, DDoS mitigation
- Tools – Core systems, DOCSIS Monitoring, DOCSIS provisioning, Network Monitoring, SNMP Monitoring, Solarwinds, Syslog, Netflow, power and environmental surveillance, and other vendor provided NMS/EMS
- Accedian Metronode, Metronid, Nanonid
- Calix B6, E7-2, E7-20, E9
- Cisco 2900, 2926, 3550, 3750, 4948, 9300, ME3600, ASR9000, ASR901, ASR920
- Juniper ACX2200, ACX5048, ACX5448, ACX7024, ACX7100, EX2300, EX3400, EX4550, MX104, MX204, MX240, MX304, MX480, MX960, QFX5120, SRX300
- Supports GVTC corporate initiatives and special projects
- Ability to multi-task and work several critical projects in parallel
- Self-starter requiring little to no supervision on routine tasks
- Strong analytical skills and proven ability to analyze quantitative and qualitative data, draw conclusions, and develop actionable recommendations
- Uses excellent communications skills to receive and document detailed information across multiple shifts around the clock
- Ability to manage complex projects and work cross-functionally within the organization
- Responds to the needs of a 24/7/365 operation including on-call requirements
- Able to work maintenance windows and special schedules as needed
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Technical Skills / Certifications: Minimum (7) years’ experience in a Network Operations and/or Network Engineering environment required. Must possess advanced to expert level knowledge/experience of core competencies and GVTC network types/elements listed above. Additional experience above the minimum requirement is preferred. Experience with evaluating and deploying new systems and products is strongly desired.
- Telecommunications and/or NOC experience required
- IT and/or computer networking experience required
- Cisco Certified Network Associate (CCNA) or higher certification required
- Cisco Certified Network Professional (CCNP) certification highly preferred
- Juniper JNCIA-Junos or higher certification highly preferred
- Calix System Specialist (CSS) preferred
- Metaswitch Certified Technician (MCT) preferred
Language Ability: Ability to read, write, and comprehend simple instructions and short correspondence. Must be able to communicate effectively across different shifts in a 24x7 environment.
Reasoning Ability: Able to logically solve problems using solid judgment skills.
Professional Appearance: Employees will professionally represent GVTC by adhering to GVTC’s Attire and Grooming Policy.
Supervisory Responsibilities: Must be able to effectively direct personnel in emergency
situations
Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is moderate. This job requires working in a business office with computers, printers, and moderate traffic.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, you must be able to sit for extended periods of time and communicate with callers through the use of a headset.
You must be able to lift up to 45 pounds, have close vision, color vision, depth perception, and ability to adjust your focus with good hand-eye coordination.
Performance Assessment:
Staff performance will be assessed in a written format at the end of the 90-day probation period and annually.
The job duties listed in this job description may not be inclusive of all requirements of this position. Other duties may be assigned by your supervisor.
Job Type: Full-time
Pay: $85,000.00 - $110,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Parental leave
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Minimum (7) years experience in a Network Operations and / or Network Engineering environment required.
- Will you now or in the future require sponsorship for employment visa status. Yes or No. Must Answer
- Will you be able to successfully complete HR onboard screening? Yes or No
License/Certification:
- Technical Skills / Certifications listed in job description (Required)
Ability to Commute:
- New Braunfels, TX 78132 (Required)
Work Location: Hybrid remote in New Braunfels, TX 78132
