Top 39 Help desk Jobs in San Marcos Tx

User Services Consultant I
Texas State University —San Marcos, TX
- $4,002 a month
- Full-time
- Mid-level
- University
- Children
- Wellness program
- Health insurance
7d
IT Help Desk Technician
Flash —Dripping Springs, TX
- $20 - $25 an hour
- Part-time
- Google Workspace
- Mid-level
- Office
- Paid holidays
- Paid time off
1d
IT TECHNICIAN - HYBRID
SJRC Texas Inc —New Braunfels, TX
- $45,000 - $50,000 a year
- Hybrid work
- HIPAA
- Mid-level
- Microsoft Office
Quick Apply
Information Systems Operations Specialist (IS1203 - Kyle)
CommuniCare Health Centers (Texas) —Kyle, TX
- Mid-level
- Windows
- High school diploma or GED
Quick Apply
Technology Technician I
Hays Consolidated Independent School District —Kyle, TX
- Entry level
9d
Support Technician
LCPtracker, Inc. —New Braunfels, TX
- $21 - $22 an hour
- Full-time
- Computer literacy
- Office
- High school diploma or GED
- Paid holidays
- Disability insurance
Quick Apply
10d
Remote Technical Support Representative
OneSupport —San Marcos, TX
- From $12 an hour
- Spanish
- Research
- Residential
- Paid training
- Health insurance
Quick Apply
Geek Squad Agent (Retail Store)
Best Buy —San Marcos, TX
- $15.00 - $17.88 an hour
- Part-time
- Entry level
- Under 1 year
- Paid time off
- Employee discount
21h
IT Site Engineer
Hexcel Corporation —Seguin, TX
- $75,000 - $85,000 a year
- Full-time
- Computer Science
- Mid-level
- Windows
2d
IT Service Support Technician
Stradiant —Austin, TX
- Weekends as needed
- Azure
- English
- Research
Quick Apply
IT/AV Support Specialist (Full-Time)
CIRCUIT OF THE AMERICAS LLC —Del Valle, TX
- Extended hours
- Google Workspace
- Computer science
- Computer Science
Quick Apply
Customer Sales and Technical Support
Holley Performance —New Braunfels, TX
- 8 hour shift
- Spanish
- Dealership
- Ability to walk for extended periods
- Paid holidays
- Disability insurance
Quick Apply
Tech Lab Manager
Seguin Independent School District —Seguin, TX
- Computer literacy
- High school diploma or GED
- Associate's degree
16h
Instructional Designer & System Trainer
Rush Enterprises —New Braunfels, TX
- $80,000 - $105,000 a year
- Full-time
- Mid-level
- 3 years
- Analysis skills
- Employee stock purchase plan
- Health insurance
Quick Apply
Senior Systems Engineer (MSP L3)
BlueBolt Technology Management —Austin, TX
- $90,000 - $110,000 a year
- Full-time
- Azure
- English
- Windows
- Health insurance
- Paid time off
Quick Apply
2d
Edge Systems Support Engineer
Flotek Industries, Inc. —Austin, TX
- Full-time
- Computer Science
- Customer service
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Seasonal, Operations Technical Specialist (Part Time)
H&R Block —San Marcos, TX
- Full-time
- Microsoft Outlook
- Mid-level
- Office
- Flexible schedule
Android Enablement Specialist & Trainer
2020 Companies, Inc. —Austin, TX
- Full-time
- Remote
- Google Workspace
- Travel
- Senior level
- Paid holidays
- Dental insurance
Quick Apply
14d

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IT Help Desk Technician
Flash —Dripping Springs, TX
Administer and support internal tools such as Google Workspace, JumpCloud, Slack, Jira, Confluence, and Microsoft O365. High School Diploma or equivalent.
$20 - $25 an hour
1d
Information Systems Operations Specialist (IS1203 - Kyle)
CommuniCare Health Centers (Texas) —Kyle, TX
Addresses and assists patients, staff, vendors, contractors, guests, and business partners with the highest level of courteousness and professionalism.
Quick Apply

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Technical Service Analyst
MedBen —Newark, OH
Associate degree in computer science or related field, required. Four-year degree in Computer Science or related field, preferred.
Quick Apply
IT Support Analyst
Telesis Technologies, Inc., A Hitachi Group Company —Circleville, OH
A successful candidate should be able to analyze user requirements, procedures, and problems to troubleshoot and diagnose desktop support issues and other…
$45,000 - $60,000 a year
Quick Apply

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User Services Consultant I

Texas State University -
San Marcos, TX

Apply Now

Job Details

Full-time
$4,002 a month
7 days ago

Benefits

Wellness program
Health insurance
Tuition reimbursement

Qualifications

Content creation for technical audiences
Email customer support
Technical support via phone
Incident management
Phone communication
Incident report management
In-person customer service
Online learning environment experience
Phone customer support
Incident management operations support
Customer service knowledge base
Technical support via email
Ticketing system technical support

Full Job Description

Posting Information

Posting Number

2026698

Posting/Functional Title

User Services Consultant I

University Pay Plan Title

User Services Consultant I

Location

San Marcos

Department

Client Solutions

Recruitment Type

Open Recruiting

Job Type

Full-Time

Funding Source

Permanent

Monthly Salary

$4,002.00

Job Category

Non-Exempt

Required Qualifications: Applicants must specifically address how they meet these required qualifications to meet the requirements of the position.

Experience providing customer service, technical support, or application support in a professional environment.
Ability to troubleshoot technology issues, identify potential causes, and guide users through appropriate solutions.
Strong verbal and written communication skills, including the ability to explain technical information to individuals with varying levels of technical experience.
Ability to provide support through multiple communication channels, including phone, email, chat, remote-support tools, and in-person interactions.
Strong organizational skills and attention to detail, including the ability to accurately document, track, and update incidents and service requests.
Ability to manage multiple priorities, meet deadlines, and provide timely follow-up on customer requests.
Commitment to providing professional, courteous, and customer-focused service.
Ability to create, maintain, and update technical documentation, knowledge articles, and user-support resources.

Preferred Qualifications

2+ years of previous customer service experience.
Experience supporting Canvas or another learning management system, such as Blackboard, Moodle, Brightspace, or Sakai.
Experience supporting faculty, staff, or students in a higher education environment.
Experience supporting academic technologies such as media management platforms, lecture capture systems, ePortfolio solutions, assessment tools, accessibility tools, or online collaboration applications.
Experience delivering technology consultations, demonstrations, workshops, or training sessions.
Experience using an IT service management or ticketing platform, such as TeamDynamix, ServiceNow, Jira Service Management, or a comparable system.
Knowledge of customer service, incident management, and knowledge management best practices.
Experience developing technical documentation, instructional guides, frequently asked questions, or training materials.

Job Description

The IT Assistance Center (ITAC) within the Division of Information Technology is seeking a customer-focused professional to provide functional and technical support for Canvas and related academic technologies. This position supports the university’s teaching and learning mission by assisting faculty, staff, and students with the effective use of Canvas and other instructional tools.

As a primary point of contact for Canvas support, this role provides consultation, troubleshooting, and guidance through phone, email, chat, remote support, and occasional in-person training and consultations. The position works closely with users to resolve issues, promote best practices, and ensure a positive technology experience.

In addition to Canvas, the position may support other academic technology platforms, including learning tool integrations (LTIs), media management systems, ePortfolio solutions, and other teaching and learning applications. The successful candidate will collaborate with faculty, academic departments, and technology partners to enhance service delivery and support effective teaching and learning across the university.

This position reports to the Assistant Director of Client Solutions.

Job Duties

Provide frontline support for Canvas and other instructional technologies, assisting faculty, staff, and students with questions, troubleshooting, and general system use.
Deliver excellent customer service through phone, email, chat, remote support, and in-person interactions while maintaining a professional and positive attitude.
Communicate technical information clearly and effectively to users with varying levels of technical experience.
Assist users with Canvas course management, assignments, grading tools, content sharing, and other learning technology needs.
Accurately document, track, and update incidents and service requests in the ticketing system, ensuring attention to detail and timely follow-up.
Collaborate with team members and campus partners to resolve issues, share knowledge, and improve support services.
Maintain and contribute to support documentation, knowledge articles, and training resources while participating in team projects and continuous learning opportunities.
Other duties as assigned.

Additional Information to Applicants

ITAC will not sponsor or transfer visa sponsorship for this position.

Job Open Date

07/24/2026

Job Close Date (posting closes at midnight)

08/01/2026

Open Until Filled

Normal Work Days

Monday, Tuesday, Wednesday, Thursday, Friday

Normal Work Hours Start

8:00AM

Normal Work Hours End

5:00PM

Posting Notices

Legal and Required Notices

Texas State University is committed to a policy of non-discrimination and equal opportunity for all persons regardless of race, sex, color, religion, national origin or ancestry, age, marital status, disability, veteran status, or any other basis protected by federal or state law in employment, educational programs, and activities and admissions.

Employment with Texas State University is contingent upon the outcome of record checks and verifications including, but not limited to, criminal history, driving records, education records, employment verifications, reference checks, and employment eligibility verifications.

In accordance with federal law, all new employees must complete the Form I-9 and provide acceptable documentation verifying their identity and authorization to work in the United States. Texas State University participates in E-Verify, and employment is contingent upon the successful verification of work authorization. Employees are required to maintain valid work authorization to satisfy the conditions of Form I9 at all times during their employment and the university makes no implicit or explicit promises to financially support visa or permanent residency applications.

Why Choose Texas State University?

Join the Texas State Bobcat team and experience a career that offers more than just a job—it’s a path to a brighter future. As a Texas State employee, you’ll enjoy:

Exceptional Benefits: Comprehensive health insurance with 100% premium coverage for employees and 50% for dependents, starting on your first day.
Generous Time Off: Enjoy vacation, holidays, sick leave, and more to maintain a healthy work-life balance.
Wellness and Balance: Access a FREE wellness program, plus mother and family-friendly resources to support your personal well-being.
Professional Growth: Explore a wide range of training, development courses, certifications, and educational support programs.
Welcoming Campus: Become part of a vibrant Bobcat community with numerous social and professional networks.

Tuition Benefits: Take advantage of tuition support for yourself and for your dependent children, making higher education more accessible for your family.
Retirement Security: Secure your future with TRS pension, retirement plans, and voluntary savings options with strong employer contributions.

At Texas State University, you’re not just an employee—you’re a valued member of a thriving and beautiful campus community. Start your journey with us today. https://www.hr.txst.edu/benefits.html

Apply Now

Refine Your Search

help desk jobs in san marcos tx

User Services Consultant I

IT Help Desk Technician

IT TECHNICIAN - HYBRID

Information Systems Operations Specialist (IS1203 - Kyle)

Technology Technician I

Support Technician

Remote Technical Support Representative

Geek Squad Agent (Retail Store)

IT Site Engineer

IT Service Support Technician

IT/AV Support Specialist (Full-Time)

Customer Sales and Technical Support

Tech Lab Manager

Instructional Designer & System Trainer

Senior Systems Engineer (MSP L3)

Edge Systems Support Engineer

Seasonal, Operations Technical Specialist (Part Time)

Android Enablement Specialist & Trainer

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