Associate Title Clerk – FM812 Branch
Pay: $19.00 – $20.00 per hour
Job Description
Ready to build a career where every day brings something new? Centex Auto Title is looking for an energetic, customer-focused Associate Title Clerk to join our growing team at our FM812 branch!
In this role, you'll be the go-to person guiding clients through their title and registration needs, keeping every transaction accurate and compliant, and turning what could be a stressful errand into a smooth, positive experience. If you love solving problems, connecting with people, and being part of a team that's genuinely going places, this is your seat.
About Centex
We're a fast-growing small business with a branch on FM812 in Austin, TX. We provide DMV and County services such as issuing license plates for trucks, cars, motorcycles, and more. We're licensed by the county and state but fully independent, and we take real pride in making the title and registration process painless for our customers, check out our hundreds of 5-star Google reviews to see for yourself.
It all starts from the inside out with our incredible team. We're supportive, inclusive, and we hold ourselves and each other to a high standard. As our customer base grows, so does our team; come grow with us! Our work environment includes on-the-job training, a lively atmosphere, real growth opportunities, and casual work attire.
Responsibilities
- Guiding clients through the title and registration process: Serve as the main point of contact for customers during title and registration transactions, explaining the title transfer and registration renewal processes clearly and confidently.
- Processing automobile registrations and title transfers: Ensure accuracy of documentation and adherence to legal requirements, working closely with relevant government agencies to keep things moving quickly.
- Being an expert in the field: Stay current on title and registration laws, regulations, and industry best practices, and share that knowledge with colleagues and clients.
- Maintaining rigorous standards of excellence: Bring a keen eye for detail, precision, and thoroughness to every task, following established processes to keep quality consistently high.
- Creating a positive, memorable experience for every customer: Build genuine relationships, meet needs with professionalism and empathy, and go the extra mile to exceed expectations.
Requirements
- High school diploma or equivalent; additional education or relevant certifications are a plus
- Previous experience in the automotive industry, specifically with title and registration processes, is preferred
- Customer service experience: 1 year (required)
- Google Suite experience: 1 year (preferred)
- Excellent organizational, written, and verbal communication skills
- Proficient computer data entry skills and the ability to navigate multiple computerized information systems
- Adaptability, flexibility, and strong attention to detail
- Positive attitude and willingness to learn
- Bilingual in English and Spanish (required)
- Valid driver's license (required)
- Able to pass a pre-employment criminal background check
Job Details
Job Type: Full-time (40–45 hours per week)
Schedule: Monday – Friday, 8:00 AM – 4:30 PM, plus alternating Saturdays (4-hour shift, required)
Location: 9707 FM812, Suite 4, Austin, TX 78719 (in-person; must be able to commute or relocate here)
Benefits
- 401(k) with 4% matching
- Paid Time Off (starts accruing on day one)
- Sick Pay
- Paid Holidays
- Retention Bonuses
- Career Development
- Monthly Team Lunch
- Great team environment
Centex Auto Title is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
