Top 1002 Api support engineer Jobs in San Mateo, Ca

Support Engineer
Anthropic —San Francisco, CA
- $210,000 - $250,000 a year
- Hybrid work
- Office
- SQL
- AWS
- Parental leave
- Flexible schedule
Manufacturing Test Development Engineer
Leoforce —Sunnyvale, CA
- $90,000 - $200,000 a year
- Contract
- Computer Science
- 5 years
- Engineering
- Health insurance
- Dental insurance
Quick Apply
Tax Artificial Intelligence Manager
Crowe —San Francisco, CA
- $95,500 - $195,400 a year
- Full-time
- 7 years
- Bachelor's degree
- JavaScript
Quick Apply
11d
Technical Support Engineer
Legion —Redwood City, CA
- $85,000 - $87,300 a year
- Weekends as needed
- Remote
- Background check
- English
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Support engineer
WRITER —San Francisco, CA
- $112,000 - $167,000 a year
- Full-time
- Hybrid work
- 5 years
- Salesforce
- Writing skills
- Paid parental leave
- Health savings account
Operations Engineer - Peptide API
Hims & Hers —Menlo Park, CA
- $110,000 - $125,000 a year
- Full-time
- Remote
- Mid-level
- Bachelor's degree
- Fair chance
- Employee stock purchase plan
- Health insurance
4d
Solutions Engineer
Miter —San Francisco, CA
- $140,000 - $160,000 a year
- Full-time
- Hybrid work
- Mid-level
- Office
- Commuter assistance
- Paid parental leave
Business Support Engineer
Meta —Menlo Park, CA
- $114,000 - $167,000 a year
- Weekends as needed
- Computer science
- Azure
- Computer Science
6d
Technical Support Engineer
Socure —San Francisco, CA
- $90,000 - $115,000 a year
- Weekends as needed
- Hybrid work
- Mid-level
- 3 years
- SQL
AI Support Engineer, Government - San Francisco
OpenAI —San Francisco, CA
- $180,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Mid-level
System Test Engineer
Zoox —Foster City, CA
- $150,000 - $186,000 a year
- Email
- Hybrid work
- Computer Science
- Mid-level
- 3 years
- Disability insurance
- Health insurance
Quick Apply
Designated Technical Support Engineer
Glean Technologies —San Francisco, CA
- $120,000 - $190,000 a year
- On call
- Hybrid work
- Azure
- Office
- SQL
- Health insurance
- Dental insurance
AI Support Engineer - San Francisco
OpenAI —San Francisco, CA
- $180,000 - $260,000 a year
- Full-time
- Hybrid work
- Computer science
- Computer Science
- Office
Senior Support Engineer
Karbon —San Francisco, CA
- $107,000 - $120,000 a year
- Remote
- Azure
- 5 years
- SQL
- Paid parental leave
- Dental insurance
Quick Apply
4d
Demo Engineer
Okta —San Francisco, CA
- $160,000 - $246,000 a year
- Remote
- 5 years
- Bachelor's degree
- Fair chance
- Health insurance
- Dental insurance
Customer Support Engineer
E2B —San Francisco, CA
- $125,000 - $200,000 a year
- Full-time
- Mid-level
- Office
- APIs
- Health insurance
- Dental insurance
Automation Engineer, Customer Education
Harvey —San Francisco, CA
- $123,600 - $185,400 a year
- Full-time
- Hybrid work
- 5 years
- Senior level
- Communication skills
- Health insurance
- Dental insurance
14d
Product Support Engineer
Cartesia —San Francisco, CA
- $100,000 - $150,000 a year
- Full-time
- Mid-level
- Office
- Continuous improvement
- Health insurance
- Dental insurance
5d
Cybersecurity Engineer, Associate
PG&E Corporation —Oakland, CA
- $45.67 - $68.75 an hour
- Full-time
- Computer science
- Azure
- Computer Science
2d
Tools and Automation Engineer - Agentic OS Experiences
Apple —Cupertino, CA
- $175,500 - $311,700 a year
- Computer science
- Computer Science
- 5 years
- Employee stock purchase plan
- Health insurance
8d

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Support Engineer

Anthropic -
San Francisco, CA

Apply Now

Job Details

$210,000 - $250,000 a year

Benefits

Parental leave
Flexible schedule

Qualifications

Customer communication

Full Job Description

About Anthropic

Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.

About the role

We are hiring Support Engineers to serve as the named, dedicated Product Support point of contact for Anthropic's most strategic enterprise customers. As a Support Engineer, you'll be providing high-touch, deeply contextual support to a defined book of accounts — embedded in your customers' shared channels, known by name to their stakeholders, and partnering closely with Sales, Customer Success, and Applied AI as the technical support voice on the account team.

You'll bring deep knowledge of how each of your customers is built on Claude to every interaction, so you can investigate, diagnose, and resolve their most complex technical needs with nuance and speed — and ensure the right internal teams are engaged when needed.

Responsibilities

Serve as the named technical support contact for a defined book of strategic enterprise accounts, embedded in customer channels and joining recurring account cadences as the support voice
Own your customers' technical support needs end to end — investigate, diagnose, and resolve complex issues directly, and partner with internal Engineering and Product teams to drive resolution when needed
Build deep, durable context on each customer's architecture, integrations, and use cases so you can respond with nuance rather than from a script
Partner closely with the Customer Success Manager, Account Executive, and Applied AI team on each account as part of a single, coordinated account team
Capture technical feedback and product friction from your accounts and route it to Product with the impact data and detail needed to prioritize it correctly
Manage high-urgency issues for your accounts with extreme ownership, and coordinate cleanly with the broader Product Support team for continuous coverage
Help build the foundations of the Support Engineer function — runbooks, escalation paths, tooling, and the metrics we'll use to measure its value
Become an expert in all Anthropic products across the API, Claude for Enterprise, and Claude Code

You may be a good fit if you

Have 5+ years in technical product support, with meaningful time in an escalated, priority, or named-account support team for enterprise customers
Have been the person an enterprise customer knows by name and reaches for first when they need technical help
Are deeply fluent with APIs and technical SaaS products, and can read technical documentation, error logs, and request traces with ease
Have hands-on experience troubleshooting SSO, SAML, OAuth, and enterprise authentication flows
Are persistent and curious — you delight in the hunt of tracking down a bug, and are energized by fixing it for every similar user going forward
Possess strong user empathy and crisp, kind written communication; you can translate between a frustrated customer engineer and an internal platform team without losing either
Are comfortable operating in ambiguity, making informed decisions in never-before-seen situations, and knowing when to pull the escalation cord
Enjoy building trust and collaborating closely with go-to-market partners (Sales, CS, Applied AI) without owning the commercial relationship yourself
Have contributed to the foundations of a support team before — the essential, often unglamorous work of writing the first runbook
Are excited about Anthropic's products and the opportunity to shape how the world's largest companies get support for them

Strong candidates may also have

SQL proficiency for querying logs and usage data to investigate issues
Comfort with command line interfaces and basic scripting (Bash, Python, JavaScript)
Understanding of LLM capabilities, prompt engineering patterns, and current limitations
Familiarity with enterprise networking concepts, cloud infrastructure (AWS, GCP), and IT environments
Experience working inside a customer's shared Slack or similar embedded-support model
Background as a Technical Account Manager, Support Engineer, or Designated/Premier Support contact at a developer-platform or infrastructure company

The annual compensation range for this role is listed below.

For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.

Annual Salary:

$210,000 - $250,000 USD

Logistics

Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience

Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience

Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position

Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.

Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.

Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings.

How we're different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Apply Now

Refine Your Search

api support engineer jobs in san mateo, ca

Support Engineer

Manufacturing Test Development Engineer

Tax Artificial Intelligence Manager

Technical Support Engineer

Support engineer

Operations Engineer - Peptide API

Solutions Engineer

Business Support Engineer

Technical Support Engineer

AI Support Engineer, Government - San Francisco

System Test Engineer

Designated Technical Support Engineer

AI Support Engineer - San Francisco

Senior Support Engineer

Demo Engineer

Customer Support Engineer

Automation Engineer, Customer Education

Product Support Engineer

Cybersecurity Engineer, Associate

Tools and Automation Engineer - Agentic OS Experiences

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About Anthropic

About the role

Responsibilities

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Logistics

How we're different

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