Top 48 Application support manager Jobs in San Mateo, Ca

Product Support Manager, gUP Consumer Payments
Google —San Francisco, CA
- $114,000 - $164,000 a year
- Full-time
- 5 years
- Bachelor's degree
- Product management
Manager, Field Application Engineering - ODM Support
NVIDIA —Santa Clara, CA
- $192,000 - $304,750 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Senior Manager, Field Application Support
Meso Scale Diagnostics, LLC. —San Francisco, CA
- $131,600 - $205,700 a year
- Up to 50% travel
- Public speaking
- Office
- Paid parental leave
- AD&D insurance
Quick Apply
Customer Success Manager - Global Public Sector (State & Local)
Salesforce —San Francisco, CA
- $123,100 - $247,900 a year
- Full-time
- 3 years
- US work authorization
- Fair chance
- Paid parental leave
- Disability insurance
Administrative Fiscal Manager
GLIDE —San Francisco, CA
- $75,000 - $85,000 a year
- Weekends as needed
- Microsoft Outlook
- Mid-level
- Office
Technical Success Manager
New Relic —San Francisco, CA
- $87,464 - $108,864 a year
- Email
- Remote
- Computer science
- Management
- Computer Science
- Paid holidays
- Health insurance
Technical Program Manager - Autonomous Systems C2
Palantir Technologies —Palo Alto, CA
- $93,000 - $160,000 a year
- Full-time
- Hybrid work
- Computer Science
- Continuous improvement
- Children
- Commuter assistance
- Paid parental leave
6d
Automation Lead
Genentech —San Francisco, CA
- $147,600 - $274,200 a year
- Online Application
- Office
- Finance
- Senior level
Sr Manager, Legal Operations
Gilead Sciences —Foster City, CA
- $157,590 - $203,940 a year
- Full-time
- 7 years
- Office
- Master's degree
- Health insurance
- Dental insurance
Manager, IT HR Technology, Workday & AI
Gilead Sciences —Foster City, CA
- $146,540 - $189,640 a year
- Full-time
- Master's degree
- Bachelor's degree
- APIs
- Health insurance
- Dental insurance
3d
Senior Customer Success Manager - Enterprise
Gorgias —San Francisco, CA
- $151,232 - $167,152 a year
- Full-time
- Senior level
- Communication skills
Manager, Web Platforms and Digital Experience
University of California San Francisco —San Francisco, CA
- Full-time
- Computer Science
- Master's degree
- Analysis skills
Senior Product Manager - AV Data Tools
General Motors —Sunnyvale, CA
- $106,600 - $192,700 a year
- Email
- Computer Science
- Office
- Analysis skills
- Health savings account
- Paid holidays
Administrative Manager - Alcatraz Cruises
Hornblower —San Francisco, CA
- $75,000 - $80,000 a year
- Extended hours
- Driver's License
- Team management
- Fair chance
Quick Apply
Developer Relations Manager - Omniverse
NVIDIA —Santa Clara, CA
- $184,000 - $356,500 a year
- Full-time
- Computer science
- Computer Science
- 5 years
Lead, Threat Intelligence Analysis
Google —Sunnyvale, CA
- $204,000 - $284,000 a year
- Full-time
- 5 years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
1d
Quality Assurance Lead
CareDx, Inc. —Brisbane, CA
- $112,000 - $140,000 a year
- Full-time
- Bachelor of Science
- Bachelor's degree
- Training & development
- Commuter assistance
- Employee stock purchase plan
Senior Software Program Manager – CSP Engagements
NVIDIA —Santa Clara, CA
- $168,000 - $322,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor of Science
Partnership Development Manager
Open Staffing Foundation —San Francisco, CA
- $85,000 - $110,000 a year
- Full-time
- Remote
- Writing skills
- Mid-level
- Product management
- Commuter assistance
- Paid holidays
Quick Apply
Compensation Lead
Plaid —San Francisco, CA
- $122,880 - $192,000 a year
- Full-time
- Hybrid work
- 5 years
- Data analysis skills
- Mid-level
- Health insurance
- Dental insurance

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Product Support Manager, gUP Consumer Payments

Google -
San Francisco, CA

Apply Now

Job Details

Full-time
$114,000 - $164,000 a year

Qualifications

Customer communication
Launching new IT products
Financial services customer support
Conducting user feedback sessions
5 years
Software implementation
Incident Escalation
Customer insights research
Taxonomy
Global team management
Managing clients in a customer support role
Process mapping
Collaboration with product development teams
Process modeling
Bachelor's degree
Product management
Issue tracking
Leading team collaboration initiatives
Data-driven problem-solving
Customer support
Product strategy
Financial services
User research for product design
Usability feedback collection
Operational excellence initiatives
Technical project management
Application support
Senior level
Requirements gathering
Cross-functional team management

Full Job Description

The application window will be open until at least August 3, 2026. This opportunity will remain online based on business needs which may be before or after the specified date.

Applicants in San Francisco: Qualified applications with arrest or conviction records will be considered for employment in accordance with the San Francisco Fair Chance Ordinance for Employers and the California Fair Chance Act.

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: San Francisco, CA, USA; Boulder, CO, USA; Sunnyvale, CA, USA.

Minimum qualifications:

Bachelor’s degree or equivalent practical experience.
5 years of experience in a project management or a customer-facing role.

Preferred qualifications:

Experience extracting actionable insights from complex data sets, engaging deeply with technical details, system implementations, and product requirements.
Experience streamlining complex workflows through business process mapping, driving operational efficiency and high-impact projects in customer support environments.
Experience leading complex end-to-end global deployments, and orchestrating alignment cross-functionally during high-stakes product launches while navigating ambiguity.
Experience influencing cross-functionally and translating operational challenges into clear strategies for varied organizational levels.
Fintech and financial services payments support experience, and gathering user feedback to advocate for product user experience within regulated industries.
Ability to work flexible, non-standard hours in line with customer requirements.

About the job

In gTech Users and Products (gUP), our mission is to advocate for Google’s users by creating helpful and trusted experiences across the product ecosystem. We achieve this by meeting partners and consumers where they are with support and help, representing their needs with our product partners and proposing fixes and features that elevate their engagement with Google's varied product ecosystem. Additionally we provide a range of product services that ensure our products are optimized for every user, no matter where they are in the world (e.g., localization, digitization, partner integration, and more).

As a Consumer Payments Product Support Manager (PSM), you'll be a strategic expert for payments launches, ensuring seamless rollouts and a frictionless experience for users. You'll also lead the user feedback and insights strategy for core payments features, leveraging data to deeply understand user needs and pain points. Your work will directly influence product strategy, empowering the Payments team to build a platform that is fast, easy, and safe for everyone.

In this role, you’ll influence product strategy through data-driven insights, oversee the end-to-end customer care experience for key payments features, and drive operational excellence as the product scales. You’ll keep the big picture in focus while diving deep into the UX, engineering, and business challenges of your stakeholders. By partnering closely with Product Management, Risk, Compliance, and other cross-functional teams, you’ll deliver a seamless, personalized, and connected support strategy for consumer payments users worldwide.

Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.

To learn more about gTech, check out our video.

Individual pay is determined by factors including job-related skills, experience, and relevant education or training.

US: $114000 - $164000 (USD) + 15% bonus target + equity + benefits

Learn more about benefits at Google.

Responsibilities

Lead launch support, partnering with engineering, product, UX, and legal. Align Regional teams, prioritize consumer needs, and manage feedback during deployments to capture localized insights.
Transform user data and top user issues into strategic insights. Direct programs advocating improvements, ensuring continuous feedback loops directly inform product strategy.
Implement scalable customer service workflows enhancing efficiency while maintaining high standards. Eliminate friction and reduce costs without compromising the user experience or regulatory compliance.
Drive collaboration across internal teams and external partners delivering a cohesive consumer payments strategy. Ensure a seamless user experience across all global markets and feature sets.
Oversee the feedback ecosystem, including issue taxonomy and audits. Resolve complex escalations promptly, ensuring effective solutions while maintaining the health of support operations.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.

Apply Now

Refine Your Search

application support manager jobs in san mateo, ca

Product Support Manager, gUP Consumer Payments

Manager, Field Application Engineering - ODM Support

Senior Manager, Field Application Support

Customer Success Manager - Global Public Sector (State & Local)

Administrative Fiscal Manager

Technical Success Manager

Technical Program Manager - Autonomous Systems C2

Automation Lead

Sr Manager, Legal Operations

Manager, IT HR Technology, Workday & AI

Senior Customer Success Manager - Enterprise

Manager, Web Platforms and Digital Experience

Senior Product Manager - AV Data Tools

Administrative Manager - Alcatraz Cruises

Developer Relations Manager - Omniverse

Lead, Threat Intelligence Analysis

Quality Assurance Lead

Senior Software Program Manager – CSP Engagements

Partnership Development Manager

Compensation Lead

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