Top 51 Patient advocate Jobs in San Mateo Ca

Senior Patient Support
Captain Dental —Redwood City, CA
- From $35 an hour
- Full-time
- Spanish
- Dental office
- HIPAA
- Paid holidays
- Health insurance
Quick Apply
Customer Service Navigator- Health Plan- Bilingual South San Francisco, CA
Johnson Service Group Inc. —San Francisco, CA
- $26.50 - $33.50 an hour
- Contract
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Health insurance
Quick Apply
Patient Experience Navigator
Lucile Packard Children's Hospital Stanford —Palo Alto, CA
- $45.74 - $59.46 an hour
- Full-time
- Hospitality
- Writing skills
- HIPAA
- Flexible schedule
7d
Hospital Based Patient Advocate (Temp)
Elevate Patient Financial Solutions —Stanford, CA
- $25 - $29 an hour
- Temporary
- Microsoft Outlook
- Hospital
- HIPAA
Quick Apply
9d
Patient Accounting Advocate Specialist - Patient Accounting -18
St. Rose Hospital —Hayward, CA
- $28.76 - $34.34 an hour
- Full-time
- Spanish
- Hospital
- Medical office experience
Patient Navigator 2
University of California San Francisco —San Francisco, CA
- Bachelor's degree
- Experience equivalent to degree accepted
- 1 year
3d
Patient Advocate Team Lead
Elevate Patient Financial Solutions —San Francisco, CA
- $25.80 - $35.00 an hour
- Full-time
- Hybrid work
- Microsoft Outlook
- Hospital
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Patient Navigator
BayMark Health Services —San Francisco, CA
- $30.00 - $32.89 an hour
- Full-time
- Microsoft Excel
- Pass drug screening
- Mid-level
- Disability insurance
- Health insurance
HIV Patient Navigator – Emergency Department
Alameda Health System —Oakland, CA
- $36.87 - $44.18 an hour
- Full-time
- Background check
- Spanish
- English
- Health insurance
- Dental insurance
Quick Apply
14d
Patient Navigator - San Carlos, CA
HALO Diagnostics —San Carlos, CA
- $23 - $30 an hour
- Full-time
- Spanish
- BLS Certification
- HIPAA
- Health savings account
- Paid holidays
Quick Apply
3d
Senior Patient Care Liaison
University of California San Francisco —San Francisco, CA
- Full-time
- Customer service
- Word processing
- Mid-level
Patient Navigator 3
University of California San Francisco —Oakland, CA
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
2d
Patient Support Specialist (Temporary, Full Time)
Sprinter Health —Menlo Park, CA
- $21 an hour
- Full-time
- Remote
- Writing skills
- Mid-level
- 3 years
Quick Apply
RN Nurse Navigator Oncology
El Camino Health —Mountain View, CA
- $124,000 - $150,000 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
Quick Apply
1d
RN Nurse Navigator - Oncology
El Camino Health —Mountain View, CA
- $124,000 - $150,000 a year
- Full-time
- Nursing
- RN License
- Bachelor of Science
Quick Apply
1d
Patient Support Specialist
PHIL —San Francisco, CA
- $20 - $21 an hour
- Overtime
- Remote
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply
Patient Safety Navigator (Intake Services)
Health Right 360 —San Francisco, CA
- $24.96 - $27.04 an hour
- Full-time
- Bilingual
- Current TB test
- High school diploma or GED
- Commuter assistance
- Paid holidays
Quick Apply
Patient Navigator (for Community Clinic Engagement)
Davis Street Community Center —San Leandro, CA
- $26 - $28 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- HIPAA
Quick Apply
Patient Navigator
Trial Library —San Francisco, CA
- $66,600 - $83,250 a year
- Full-time
- Hybrid work
- Nursing
- Mid-level
- Office
Quick Apply
Patient Safety Navigator - Intake Services
Health Right 360 —San Francisco, CA
- $26.21 - $28.39 an hour
- Full-time
- Background check
- CPR Certification
- Current TB test
- Commuter assistance
- Paid holidays
Quick Apply

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patient advocate jobs near san mateo ca

Senior Patient Support

Captain Dental
Redwood City, CA

Quick Apply

Job Details

Full-time
From $35 an hour

Benefits

Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
Vision insurance
401(k) matching
Employee discount
Referral program
Retirement plan

Qualifications

Spanish
Customer communication
Patient scheduling systems
Teamwork
Health insurance co-pays
Medical documentation
Dental care patient counseling
Practice management software
Dental insurance
Patient financial aid assistance
Medical scheduling
Team development
Dental terminology
Dentrix
Healthcare management
Organizational skills
Leading team collaboration initiatives
Clinical team leadership
Team motivation (leadership skill)
Team building

Full Job Description

Senior Patient Support / Treatment Coordinator

Location: Redwood City, CA Employment Type: Full-Time Internal Title: Lead Patient Support

Job Overview

We are seeking a highly organized and motivated Senior Patient Support / Treatment Coordinator to oversee the daily operations of our Redwood City dental practice while owning the treatment presentation and case acceptance process. The ideal candidate is a proactive problem-solver with strong leadership skills, a comprehensive understanding of dental office management, and the confidence to sit chairside with patients, walk them through their treatment plan, and help them say yes to the care they need.

This role is crucial not only in maintaining a positive patient experience and ensuring smooth operations, but also in actively contributing to the long-term growth and success of the practice.

A unique advantage of this role: Insurance claims processing is fully handled by our dedicated in-house insurance team — allowing you to focus on what you do best: presenting treatment, leading your team, delighting patients, and growing an exceptional practice.

ResponsibilitiesTreatment Coordination & Case Acceptance

Present treatment plans to patients in clear, compassionate, non-technical language, ensuring patients understand both the clinical need and the value of recommended care.
Prepare accurate treatment plan estimates in coordination with the in-house insurance team, and clearly explain patient out-of-pocket portions, benefit coverage, and remaining annual maximums.
Discuss and arrange financial options, including payment plans and third-party financing (e.g., CareCredit), so cost is never the sole barrier to care.
Own the unscheduled treatment list — proactively follow up with patients who have diagnosed but unscheduled treatment and convert those opportunities into booked appointments.
Partner closely with the doctor and clinical team on treatment sequencing, same-day dentistry opportunities, and warm handoffs from the operatory to the front.
Track and report on case acceptance rate, treatment plan conversion, and average treatment plan value; develop and execute action plans to improve them.

Operations & Compliance

Manage the day-to-day operations of the dental office, including scheduling appointments, overseeing staff, and ensuring compliance with HIPAA regulations.
Develop and implement office policies and procedures to enhance operational efficiency.
Maintain accurate patient records and ensure all medical terminology is correctly utilized in documentation.
Ensure that all equipment is properly maintained and that the office environment is clean and welcoming for patients.
Partner with our in-house insurance team to ensure smooth patient billing communication and resolve patient-facing billing inquiries (claims processing handled by the dedicated insurance team).

Practice Growth & Development

Actively contribute to the growth of the practice by identifying opportunities to increase patient volume, improve retention, and expand services.
Drive patient acquisition initiatives including community outreach, referral programs, and reactivation of inactive patients.
Monitor key practice performance metrics (production, collections, patient retention, hygiene reactivation, case acceptance) and develop action plans to improve them.
Identify operational bottlenecks and implement solutions that increase efficiency, capacity, and revenue.
Champion the patient experience by continuously refining workflows, communication, and follow-up to build long-term patient loyalty.

Leadership & Team Development

Provide training, coaching, and ongoing support to staff on office systems and procedures.
Coach front desk team members on treatment presentation fundamentals and financial conversations.
Foster a positive, collaborative team culture that aligns with our values and growth goals.
Handle patient inquiries, complaints, and feedback in a professional manner to foster a positive relationship with the community.
Stay updated on industry trends, regulations, and best practices in healthcare management.

Required Skills & Qualifications

Minimum 3+ years of prior experience as a Dental Office Manager or Dental Treatment Coordinator is required. Candidates without direct dental experience will not be considered.
Demonstrated experience presenting treatment plans and financial arrangements directly to patients, with a track record of strong case acceptance.
Comfort discussing money — able to have direct, warm, and confident conversations about cost, coverage, and payment options without becoming apologetic or evasive.
Proficiency in Dentrix practice management software is required.
Willingness and adaptability to learn new software platforms and tools as the practice evolves.
Strong problem-solving skills — ability to anticipate issues, think critically, and develop practical solutions independently rather than waiting for direction.
Growth mindset — proactively identifies opportunities to improve and expand the practice, not just maintain the status quo.
Strong knowledge of dental office operations, including familiarity with dental clinic workflows.
Working understanding of dental insurance concepts (PPO vs. Medi-Cal/Denti-Cal, annual maximums, frequency limitations, downgrades) sufficient to explain estimates to patients.
Understanding of medical terminology as it relates to dentistry.
Excellent organizational skills with keen attention to detail.
Strong communication skills, both verbal and written, with the ability to interact effectively with patients, staff, and external partners.
Leadership qualities that promote teamwork and a positive work culture within the office environment.
Reliable transportation to our Redwood City office.

Compensation & Benefits

Base Salary: Starting at $35 per hour (commensurate with experience)
Comprehensive medical, dental, and vision benefits
Paid time off and holidays
401(k) with employer match
Professional development and continuing education support

Why Join Us?

Join our dedicated team as we strive to provide exceptional dental care while fostering an environment of professionalism and compassion for our patients. With a dedicated insurance team handling claims, you'll be free to focus on the parts of this job that drive real impact — sitting with patients, presenting care they'll actually accept, leading a team, and growing the practice.

You'll be stepping into our established Redwood City practice with a tenured team, proven systems, and the support of our centralized admin and insurance teams — giving you a strong foundation to lead from day one and the runway to make a lasting mark on the practice.

Job Type: Full-time

Pay: From $35.00 per hour

Benefits:

401(k)
401(k) matching
Dental insurance
Employee discount
Flexible spending account
Health insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Application Question(s):

Are you able to work on Saturdays?
What dental patient management system do you have experience with?

Language:

Spanish (Preferred)

Work Location: In person

Quick Apply

Refine Your Search

patient advocate jobs in san mateo ca

Senior Patient Support

Customer Service Navigator- Health Plan- Bilingual South San Francisco, CA

Patient Experience Navigator

Hospital Based Patient Advocate (Temp)

Patient Accounting Advocate Specialist - Patient Accounting -18

Patient Navigator 2

Patient Advocate Team Lead

Patient Navigator

HIV Patient Navigator – Emergency Department

Patient Navigator - San Carlos, CA

Senior Patient Care Liaison

Patient Navigator 3

Patient Support Specialist (Temporary, Full Time)

RN Nurse Navigator Oncology

RN Nurse Navigator - Oncology

Patient Support Specialist

Patient Safety Navigator (Intake Services)

Patient Navigator (for Community Clinic Engagement)

Patient Navigator

Patient Safety Navigator - Intake Services

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