Top 112 Guest service agent Jobs in San Mateo County Ca

Guest Service Agent- Full Time
Hilton San Francisco Airport Bayfront —Burlingame, CA
- $28.58 an hour
- Overtime
- 18 years or older
- High school
- English
- Commuter assistance
- AD&D insurance
Quick Apply
Guest Service Agent
Crescent Hotels & Resorts LLC —Redwood City, CA
- $22.48 an hour
- Hotel
- Negotiation
- Entry level
Quick Apply
Guest Service Agent
Hersha Hospitality Management, LP —San Mateo, CA
- $21 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Guest Service Agent
Holiday Inn & Suites San Mateo-San Francisco —San Mateo, CA
- $21 - $22 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
Program Associate
Stanford University —Stanford, CA
- $37.50 - $40.86 an hour
- Weekends as needed
- Hybrid work
- Bachelor of Science
- Office
- 3 years
- Flexible schedule
Front Office Agent/ Guest Service Concierge - (Part-time)
Radiate Hotels —Palo Alto, CA
- $21 - $22 an hour
- Part-time
- Hotel
- Cash register
- Computer skills
Quick Apply
Front Office Agent | Benefits Include: Tuition Reimbursement, Free Room Nights and MANY MORE
Hyatt Regency San Francisco —San Francisco, CA
- $36.06 an hour
- Weekends as needed
- Hotel
- Computer skills
- Communication skills
- Employee stock purchase plan
- Paid holidays
5d
Front Desk Agent
Aloft Mountain View Hotel —Mountain View, CA
- $22.50 an hour
- Research
- Hotel
- Computer skills
- Employee discount
Quick Apply
Reservation (CORE) Agent
Four Seasons —East Palo Alto, CA
- $27.31 an hour
- Weekends as needed
- Sales
- Writing skills
- English
- Free parking
- Health insurance
Guest Relations Agent
Rosewood Hotel Group —Menlo Park, CA
- $26.10 - $29.00 an hour
- Full-time
- CPR Certification
- Sanitation
- High school diploma or GED
Guest Service Agent
Kimpton Hotels & Restaurants —San Francisco, CA
- $31.84 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
11d
Front Desk Agent
Best Western Inn —Redwood City, CA
- $18.75 - $19.50 an hour
- Part-time
- Inventory management
- Hotel
- High school diploma or GED
- Paid time off
- Employee discount
Quick Apply
9d
Front Desk / Guest Service Agent
AC by Marriott South San Francisco Oyster Point Waterfront —South San Francisco, CA
- $22 an hour
- Full-time
- Hotel
- Travel
- Computer skills
- Paid holidays
- Health insurance
Quick Apply
1d
Guest Service Agent
Hilton —San Francisco, CA
- $26 - $28 an hour
- Full-time
- Hotel
- Entry level
- Paid parental leave
- Employee stock purchase plan
3d
Guest Service Associate
Radiate Hotels —Menlo Park, CA
- From $21 an hour
- Full-time
- Hotel
- Computer skills
- Entry level
- Paid holidays
- Health insurance
Quick Apply
Front Desk Agent - Full Time
Sage Hospitality —San Francisco, CA
- From $33.29 an hour
- Full-time
- No experience needed
- English
- Hotel
- 401(k) matching
- Referral program
Front Desk Agent (Full-Time)
Homewood Suites Palo Alto —Palo Alto, CA
- $21 - $23 an hour
- Weekends as needed
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Front Desk Agent
AccorHotel —San Francisco, CA
- $36.50 an hour
- Full-time
- US work authorization
- Entry level
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —San Jose, CA
- $31.13 an hour
- Hotel
- Computer skills
- Negotiation
- Employee discount
Quick Apply
Front Desk Agent
The Sheraton Palo Alto —Palo Alto, CA
- $22 an hour
- Overtime
- Microsoft Outlook
- Computer literacy
- Writing skills
Quick Apply

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Guest Service Agent- Full Time

Hilton San Francisco Airport Bayfront -
Burlingame, CA

Quick Apply

Job Details

Full-time
$28.58 an hour

Benefits

Commuter assistance
AD&D insurance
Paid holidays
Disability insurance
Health insurance
Dental insurance
401(k) 4% Match
Vision insurance
401(k) matching
Employee discount
Life insurance
Paid sick time

Qualifications

Customer communication
English
High school diploma or GED

Full Job Description

Pay Rate per hour: $28.58, overtime eligible

The Hilton San Francisco Airport Bayfront is currently looking for a full-time Guest Service Agent to join their Front Office team!

The Guest Service Agent is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times. This is a full-time position for someone flexible to work AM and PM shifts during weekdays/weekends as needed.

MUST have a flexible schedule!

What Will I Be Doing?

As Guest Service Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel while delivering outstanding guest service. Specifically, you would be responsible for performing the following tasks to the highest standards:

Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Attends appropriate hotel meetings and training sessions
Complies with our uniform and grooming guidelines
Performs other duties as assigned

Job Requirements:

High School Diploma/GED or equivalent is required, some college coursework is preferred
Must be flexible to work AM and PM shifts all days of the week
Must have guest service experience, preferably in a hotel setting
Must be 18 years or older
Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player
Good communication and interpersonal skills are essential
Flexible schedule required for days, evenings, weekends and holidays
Ability to effectively communicate in English with supervisor, fellow employees and guests

Benefits:

Vacation, Holiday, and Sick pay
Medical/Dental/Vision (with opt. out option)
Hotel Room Discount
Life Insurance
AD&D
401(k) – 4% Match
Discount programs
Education Assistance Program
Voluntary Long-Term Disability
Voluntary Short-Term Disability
Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
Commuter Benefits
Toll Reimbursement Program
Shoes for Crews

About the hotel:
The Hilton San Francisco Airport Bayfront hotel is centrally located to downtown San Francisco and Silicon Valley. Our hotel has received the 2015 Trip Advisor Certificate of Excellence Award. This honor is awarded to establishments that achieve outstanding traveler reviews on Trip Advisor, the world's largest travel site. Our staff takes great pride in consistently offering an exceptional experience to our guests.

The Hilton San Francisco Airport Bayfront is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [email protected] or call (650) 340-8500 to let us know the nature of your request.

Experience

Preferred

1 year(s): Guest service

Education

Required

High School or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Quick Apply

Refine Your Search

guest service agent jobs in san mateo county ca

Guest Service Agent- Full Time

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Front Office Agent/ Guest Service Concierge - (Part-time)

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Front Desk / Guest Service Agent

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