Top 62 Call center representative Jobs in San Pablo, Ca

IT Support Engineer (Hybrid - San Rafael)
Xantrion —San Rafael, CA
- $60,000 - $70,000 a year
- Full-time
- Computer literacy
- No experience needed
- Mid-level
- Paid training
- Health insurance
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Patient Services Representative II, Cardiology Call Center
Sutter Health —Emeryville, CA
- $32.16 - $45.02 an hour
- 8 hour shift
- High school diploma or GED
- Experience equivalent to degree accepted
- 1 year
Pension Call Center Representative
UFCW EMPLOYERS BENEFITS PLANS OF NORTHERN CA —Concord, CA
- $32.66 an hour
- Full-time
- Background check
- Word processing
- Pass drug screening
- Free parking
- Health insurance
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Call Center Representative I - Napa County
CommuniCare+OLE —Napa, CA
- $24.21 - $29.59 an hour
- Full-time
- Spanish
- English
- Microsoft Office
- 403(b) matching
- Health savings account
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Member Service Center Representative (Call Center)
Redwood Credit Union —Napa, CA
- $24 - $31 an hour
- Part-time
- Computer literacy
- Writing skills
- Windows
- Paid holidays
- Health insurance
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1d
Call Center Representative
Bath Planet —Berkeley, CA
- $18 an hour
- Part-time
- Computer literacy
- Computer skills
- Reliable transportation
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2026 Box Office Customer Support Representative
California Film Institute —San Rafael, CA
- From $22 an hour
- Weekends as needed
- Hybrid work
- Organizational skills
- Computer skills
- Communication skills
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CALL CENTER REPRESENTATIVE I
NORTH EAST MEDICAL SERVICES —Daly City, CA
- $31.60 an hour
- Full-time
- Computer literacy
- High school diploma or GED
- Children
- Health insurance
- Dental insurance
Patient Support Specialist
PHIL —San Francisco, CA
- $20 - $21 an hour
- Overtime
- Remote
- Communication skills
- Entry level
- Health insurance
- Dental insurance
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Customer Support Representative
Smoakland Supply Corp —Oakland, CA
- $20 an hour
- Part-time
- Background check
- In-person
- Communication skills
- Dental insurance
- Vision insurance
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6d
Member Service Center Representative
Redwood Credit Union —Napa, CA
- $24 - $31 an hour
- Full-time
- Computer literacy
- Writing skills
- Windows
- Paid holidays
- Health insurance
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Client Care Representative/Dispatcher
Benjamin Franklin Plumbing of Bay Area, CA —Novato, CA
- $25 - $27 an hour
- Weekends as needed
- High school diploma or GED
- Computer skills
- Communication skills
- Profit sharing
- Health insurance
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Customer Care Advocate
Zenith-American —San Francisco, CA
- $25.75 an hour
- Full-time
- Bilingual
- Writing skills
- Research
- Health insurance
- Dental insurance
9d
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Rafael, CA
- $19.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
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Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —South San Francisco, CA
- $21.00 - $21.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
Quick Apply
10d
Customer Service Rep
TFC Credit Corporation —San Ramon, CA
- $16 - $18 an hour
- 8 hour shift
- Bilingual
- Customer service
- Computer literacy
- Profit sharing
- Paid holidays
Quick Apply
Operations Support Specialist
Pacific Service Credit Union —Concord, CA
- $23.27 - $31.03 an hour
- Full-time
- 6 years
- Research
- Mid-level
- Paid holidays
- Disability insurance
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8d
Bilingual Customer Service Navigator
All's Well Health Care Services —South San Francisco, CA
- $26.56 - $28.00 an hour
- Temporary
- Background check
- Spanish
- Office
- Health insurance
- Dental insurance
Quick Apply
7d
On Call Residence Custodial & Desk Representative - UNION
YMCA of the East Bay —Berkeley, CA
- $19.61 - $27.58 an hour
- Part-time
- Microsoft Word
- Hospitality
- 18 years or older
- Opportunities for advancement
CUSTOMER EXPERIENCE CENTER REPRESENTATIVE
ROYAL AUTO GROUP OF SAN FRANCISCO —San Francisco, CA
- Full-time
- Computer skills
- Communication skills
- Entry level
- Health insurance
- Dental insurance
Quick Apply

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IT Support Engineer (Hybrid - San Rafael)

Xantrion -
San Rafael, CA

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Job Details

Full-time
$60,000 - $70,000 a year

Benefits

Paid training
Health insurance
Dental insurance
Paid time off
Vision insurance
401(k) matching

Qualifications

Computer operation
Equipment troubleshooting
Computer hardware
Desktop (troubleshooting support)
Productivity software
Video conferences (communication methods)

Full Job Description

If you’re looking to learn from a winning information technology team and receive outstanding benefits that support your family- while working for a company that takes a people-first approach to business, we invite you to explore our IT support engineer position.

This is an on-site position that requires traveling to and working at client locations in San Rafael, CA as well as at Xantrion’s headquarters in Lafayette, CA.

Primary Purpose and Function

The overall performance objective of the Support Engineer I is to provide the best possible support and customer service to our clients. They are responsible for handling requests that are submitted by our customers (typically by phone) and in all cases using good judgment and timeliness in responding to and resolving each issue to the customer’s satisfaction. Success is defined by the timely resolution of requests in the best possible order based on priority. The position requires accurate documentation, tracking, and monitoring to ensure a timely resolution.

Essential Functions and Responsibilities

Customer Facing

Provide front line phone coverage, and participate in various call center groups
Provide on-site assistance to clients within your local geography
Provide excellent customer service to Xantrion’s client base.
Provide technical support as assigned for issues related to computer systems, software, and hardware.
Log and track support requests in ConnectWise.
Prioritize and/or escalate tickets as required to ensure customer satisfaction.
Brief customers, as well as management, on the status of current resolution efforts.
Work with third party support providers when necessary.
Follow up with customers to ensure an issue has been resolved.

Administration

Submit semi-monthly timesheet and expense reports.
Attending scheduled training and meeting sessions.
Meet with your manager regularly to discuss opportunities and achievements.

Service Desk Duties

Ability to work a variable shift any time during Xantrion’s business hours.
Perform audits of customer information and systems as necessary to ensure accuracy.
Take support tickets from the dispatcher.
Update and schedule service tickets until issues have been resolved or further escalated.
Perform other duties or special projects as assigned.

Position Requirements

Formal Education & Certification

Bachelor’s degree from a four-year university or equivalent experience (not required)
Technical certificates are a plus.

Knowledge & Experience

Minimum of 3 years of technical support experience required
- On-site technical support experience preferred.
Basic diagnostic and analytical skills.
Basic competency in the use and troubleshooting of MS Office products.
Experience using Windows 7, 10, and/or Mac OS.
Basic computer literacy across both hardware and software.
Ability to be proactive and able to take direction and establish ownership of issues through resolution.

Personal Attributes

Positive attitude.
Strong written, oral, and interpersonal communication skills.
Strong telephone presence with organized follow-up skills.
Ability to follow established operating procedures
Strong, service-oriented, customer-focused.
Strong attention to detail.
Experience working constructively in a team-oriented, collaborative environment.
Ability to effectively multitask, managing time, prioritizing and executing tasks in a high-pressure environment.
Demonstrated interpersonal skills, able to foster strong relationships internally and externally.
Can follow directions, as well as apply judgment and be flexible as the situation warrants.

Performance Metrics

Manager and peer review of goal achievement.
Coachability, willingness to work as a member of a team.
Detailed ticket notes at every step of the resolution.
Appropriate amount of time is correctly coded per day.
Ticket queue is properly scheduled. Assigned tasks do not “fall through the cracks”.
Internal and external customer satisfaction scores.
Ticket closure rate relative to peers.

Physical Demands

Sitting or Standing for Long Periods: Ability to remain seated or standing at a workstation for extended durations, with regular breaks to prevent fatigue and maintain comfort.
Viewing a Computer Monitor: Sustained ability to focus on a computer screen for tasks such as reading, typing, and data entry, with appropriate lighting and screen settings to reduce eye strain.
Digital Dexterity and Hand/Eye Coordination: Proficient use of hands and fingers to operate office equipment, including frequent alpha/numeric keyboarding, mouse usage, and handling other peripherals with precision.
Oral Communications: Engaging in clear and effective verbal communication over the phone, video calls, and occasionally in person, requiring strong speech and active listening skills.
Use of Peripheral Devices: Handling and operating devices such as a mouse, headset, and other computer accessories with precision and ease.
Basic Ergonomic Adjustments: Ability to adjust seating, monitor height, and other workstation elements to maintain comfort and reduce physical strain.
Environmental Awareness: Maintaining a workspace free from excessive noise and distractions to ensure focus and productivity.
Occasional Lifting and Moving: Ability to lift and move light objects, such as laptops, documents, and office supplies, as needed.
Periodic Travel to Customer Offices: Willingness and ability to travel to customer offices as required, which may involve air travel, driving, ride-sharing, or using public transportation.
Periodic Travel to Xantrion’s Office: Willingness and ability to travel to Xantrion's office or shared workspace as needed, which may involve air travel, driving, ride-sharing, or using public transportation.
Light Lifting and Carrying of Computers and Equipment: Ability to lift and carry computers and related equipment, typically weighing up to 20 pounds.
Moving Heavy Equipment: Ability to move heavier items such as personal computers, servers, and battery backup systems, weighing up to 75 pounds, using proper lifting techniques and equipment to ensure safety.

Company Policy and Procedure Compliance

Follow and support company policies and procedures as well as all local, state, and federal laws.
Always maintain confidentiality of company and customer records and information.
Maintain a professional image, adhering to Xantrion’s dress code.
Must have an existing cell phone (running current Android or iOS).
If applicable, Xantrion will provide a cell phone, internet connection, and home office equipment allowance. See the Xantrion Handbook for details.

When Working Remote

Must have a reliable, high-speed internet connection that effectively supports work responsibilities, including video conferencing.
Must have a dedicated, secure, and private workspace. Unless arranged by Xantrion, shared work environments, such as coworking spaces, are unacceptable. Client information must always be kept private.
Must use Xantrion-provided PC and headset to execute job functions.

Benefits

Salary range $60K - $70K; depending on experience.
100% of medical, dental, and vision for you and your family.
401K with company match up to 4% of salary.
Certification reimbursement and annual training budget.
17 Days PTO per year in addition to paid training days.
Bonuses for referring new clients or employees.

Xantrion is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. All employment is decided on the basis of qualifications, merit, and business needs at the time.

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Refine Your Search

call center representative jobs in san pablo, ca

IT Support Engineer (Hybrid - San Rafael)

Patient Services Representative II, Cardiology Call Center

Pension Call Center Representative

Call Center Representative I - Napa County

Member Service Center Representative (Call Center)

Call Center Representative

2026 Box Office Customer Support Representative

CALL CENTER REPRESENTATIVE I

Patient Support Specialist

Customer Support Representative

Member Service Center Representative

Client Care Representative/Dispatcher

Customer Care Advocate

Customer Service Representative Bilingüal (english spanish)

Customer Service Representative Bilingüal (english spanish)

Customer Service Rep

Operations Support Specialist

Bilingual Customer Service Navigator

On Call Residence Custodial & Desk Representative - UNION

CUSTOMER EXPERIENCE CENTER REPRESENTATIVE

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