Top 146 Guest service agent Jobs in San Pedro Ca

Front Desk Agent
Avalon Hospitality Group, LLC —San Pedro, CA
- $25 an hour
- Part-time
- Writing skills
- Hotel
- High school diploma or GED
Quick Apply
12d
Guest Service Agent - Front Desk (Full Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $25.32 an hour
- Weekends as needed
- CPR Certification
- Computer literacy
- High school diploma or GED
- Health insurance
- Dental insurance
Guest Service Agent
Sonesta —Redondo Beach, CA
- $31.50 an hour
- Weekends as needed
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
12d
Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $26.75 - $27.25 an hour
- Residential
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
Front Office - Agent
Carson Doubletree —Carson, CA
- $20 an hour
- Part-time
- Background check
- Hotel
- High school diploma or GED
Guest Service Agent - Part Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.99 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Overnight Guest Service Agent - Part Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $28.34 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Overnight Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Huntington Beach, CA
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Guest Service Agent
Stonebridge —Inglewood, CA
- $25 an hour
- Weekends as needed
- Hotel
- Organizational skills
- Computer skills
- Disability insurance
- Health insurance
Quick Apply
Guest Service Agent, Part-Time
Hotel Hermosa —Hermosa Beach, CA
- $18 - $20 an hour
- Part-time
- Hotel
- Accounting
- 1 year
- 401(k)
Quick Apply
Experience Concierge - Guest Services (Part Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $27.99 an hour
- Part-time
- 5 years
- High school diploma or GED
- Organizational skills
Guest Services Agent (PT) - Embassy Suites - LAX South
Hilton —El Segundo, CA
- $20 an hour
- Part-time
- English
- Hotel
- Math
Guest Service Agent - OC
Sonesta —Anaheim, CA
- $24 - $25 an hour
- Part-time
- Serving
- Sales
- Basic math
- Paid parental leave
- Health savings account
1d
Front Desk Agent - westdrift Manhattan Beach
westdrift Manhattan Beach —Manhattan Beach, CA
- $26.04 - $32.56 an hour
- English
- Hotel
- Entry level
Quick Apply
Front Desk Agent
Doubletree Hilton Carson —Carson, CA
- $20 an hour
- Full-time
- Background check
- Hotel
- High school diploma or GED
Quick Apply
9d
Guest Service Agent (Front Desk Agent)
Concert Hospitality LLC —Los Angeles, CA
- Part-time
- Hotel
- Entry level
Quick Apply
Reservations Sales Agents (Full Time)
Terranea Resorts —Rancho Palos Verdes, CA
- From $23.19 an hour
- Full-time
- English
- High school diploma or GED
- Typing
- Health insurance
- Dental insurance
Front Desk Host
PLAYA PROPER HM LLC —Los Angeles, CA
- $23.58 an hour
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
11d
Front Office Agent
Marriott International, Inc —Costa Mesa, CA
- $29.65 an hour
- Weekends as needed
- Hotel
- Fair chance
- Entry level

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Front Desk Agent

Avalon Hospitality Group, LLC -
San Pedro, CA

Quick Apply

Job Details

Part-time
$25 an hour
12 days ago

Benefits

Safety equipment provided

Qualifications

Writing skills
De-escalation techniques
Conflict de-escalation
High school diploma or GED
Math
Quality data entry
Customer data entry

Full Job Description

Principal Responsibilities:

Greets and registers guests, providing prompt and courteous service. Checks guests out of the hotel. Resolves guest challenges throughout their stay in our hotel. Upgrades guests as required. Promotes hotel services, amenities, and upsells products to the guests.

Essential Functions:

Completes the registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirms the room number and rate. Promotes and administers guest loyalty program for arriving guests. Ensures guest knows location of room, and arranges for team member to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.
Ensures rooms and services are correctly accounted for within guest statement. Properly accounts for ser ices provided by the hotel. Assists guests with check out payments or changes. Accepts and records vouchers, credit, traveler’s checks, and other forms of payment. Converts foreign currency at current posted rates.
Greets customers immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understands requests, responds with appropriate actions and provides accurate information such as outlet hours, special VIP programs, events, etc.
Receives special requests from guests, and responds appropriately or forwards requests to appropriate team members for decisions and actions.
Promptly answers the telephone and email inquiries. Inputs messages into the computer and advises other team members of special guest needs. Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items for customers as requested.
Fields guest complaints, conducting thorough research to develop the most effective solutions and negotiates results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient hearting or air conditioning, etc. Remains calm and alert, especially during emergency situations and heavy hotel activity. Plans and implements detailed steps by using experienced judgment and discretion.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.

Summon Bell Services team member to escort guests to/from their rooms, as appropriate.
Provide safety deposit boxes for guest by escorting them to the vault, pulling the box from the vault, and carrying it to the guest.
Operate various office machines and property management system.

PHYSICAL REQUIREMENTS:

Below is a listing of the physical requirements for standard performance of this job:

Frequency Key: Rare, Occasional, Frequent, or Constant

Physical Activity Frequency

Sitting Occasional

Walking, Standing Constant

Climbing Stairs Occasional

Crouching/Bending/Stooping Occasional

Reaching Constant

Grasping Constant

Pushing/Pulling Frequent

Near Vision Constant

Far Vision Constant

Hearing Constant

Talking Constant

Smelling Rare

Lifting/Carrying (20 lbs.) Occasional

Travel Rare

OTHER DUTIES

Assimilate into the Avalon culture through understanding, supporting and participating in all elements of corporate policies. Demonstrate working knowledge of the service standards.

Regular attendance in conformance to the standards, which may be established by Avalon from time to time, is essential to the successful performance of this position.

Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.

SAFETY REQUIREMENTS

OSHA laws require the use of the following Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health of safety:

None

Team members will be trained in the proper use and care of assigned PPE. The hotel provides the required PPE. It is your responsibility to report defective damaged or lost PPE, or equipment that does not fit properly, to your Manager.

ORGANIZATIONAL RELATIONSHIPS

Positions directly reporting to this position (titles):

None

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and to be able to explain and demonstrate that he or she can perform the essentials functions of the job, with or without reasonable accommodation.

Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts
Ability to read, understand, and communicate effectively in English, both verbally and in writing
Ability to access and accurately input information using a moderately complex computer system
Ability to work well under pressure

QUALIFYING STANDARDS

Education

High School graduate or equivalent required.

Four year college degree preferred with emphasis on foreign languages.

Experience

One to two years of prior guest service experience are preferred. Prior hospitality experience is also preferred.

Licenses or Certificates

None.

Grooming

All team members must maintain a neat, clean and well-groomed appearance (specific standards available).

Other

Quick Apply

Refine Your Search

guest service agent jobs in san pedro ca

Front Desk Agent

Guest Service Agent - Front Desk (Full Time)

Guest Service Agent

Hotel Front Desk Receptionist

Front Office - Agent

Guest Service Agent - Part Time

Guest Service Agent - Full Time

Overnight Guest Service Agent - Part Time

Overnight Guest Service Agent - Full Time

Guest Service Agent

Guest Service Agent, Part-Time

Experience Concierge - Guest Services (Part Time)

Guest Services Agent (PT) - Embassy Suites - LAX South

Guest Service Agent - OC

Front Desk Agent - westdrift Manhattan Beach

Front Desk Agent

Guest Service Agent (Front Desk Agent)

Reservations Sales Agents (Full Time)

Front Desk Host

Front Office Agent

I want to receive the latest job alert for guest service agent in san pedro ca

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