Top 11 Pier agent Jobs in San Pedro Ca

Pier Agent - $19.00/HR
Metro Shore Services LLC —San Pedro, CA
- $19 an hour
- Part-time
- Computer literacy
- Basic math
- English
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Pier Agent
SMS INTERNATIONAL SHORE OPERATIONS US INC —San Pedro, CA
- $19 an hour
- Part-time
- English
- High school diploma or GED
- Computer skills
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Airport Meet & Greet Agent - $19.00/HR
Metro Shore Services LLC —San Pedro, CA
- $19 an hour
- Part-time
- Sales
- English
- High school diploma or GED
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Meet & Greet Agent
SMS INTERNATIONAL SHORE OPERATIONS US INC —Los Angeles, CA
- $19 an hour
- Part-time
- Experience working with individuals with disabilities
- English
- High school diploma or GED
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Guest Services Agent
FAIRMONT —Santa Monica, CA
- $32.20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
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8d
Security Agent
FAIRMONT —Santa Monica, CA
- $32.20 an hour
- Full-time
- Entry level
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5d
Overnight Security Supervisor
FAIRMONT —Santa Monica, CA
- $36 an hour
- Overnight shift
- Mid-level
- 2 years
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Night Auditor - Front Desk
The Huntley Hotel —Santa Monica, CA
- $22.50 - $25.00 an hour
- Overnight shift
- Background check
- Bachelor of Science
- Basic math
Quick Apply
Account Representative - Customs Brokerage
GEODIS Logistics, LLC —Carson, CA
- $26 an hour
- Part-time
- Microsoft Excel
- Microsoft Outlook
- Computer literacy
- Paid holidays
- Disability insurance
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Hotel Front Desk Supervisor
The Huntley Hotel —Santa Monica, CA
- $23 - $25 an hour
- Full-time
- Mid-level
- Residential
- Hotel
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Pier Agent - $19.00/HR
Metro Shore Services LLC —San Pedro, CA
Direct guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.
$19 an hour
Quick Apply
Pier Agent
SMS INTERNATIONAL SHORE OPERATIONS US INC —San Pedro, CA
This position may include, but is not limited to meeting and greeting guests, computerized pier check-in along with assisting airport and hotel guest with…
$19 an hour
Quick Apply

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Pier Agent - $19.00/HR

Metro Shore Services LLC -
San Pedro, CA

Quick Apply

Job Details

Part-time
$19 an hour

Qualifications

Visa requirements compliance
Visitor query response
Event breakdown
Computer operation
Customer communication
Passenger baggage assistance
Transporting special needs passengers
Passenger loading and unloading procedures
Computer literacy
Basic math
Greeting customers
Hotel and accommodations guest luggage handling
Processing cash transactions
Answering guest questions
English
Wheelchair mobility assistance
Credit card payment processing
Data integrity and documentation
Data entry
Typing
Security escort duties
Guest rapport building
Mobile devices

Full Job Description

Pier Agents are responsible for greeting and assisting guests both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check-in and directional capacities.

Our Pier Agents strive to exceed guest expectation by delivering a smooth experience through the Cruise terminal while providing excellent customer service in all areas for the Cruise lines Metro Shore represents. Pier Agents are responsible for greeting and assisting guests navigate both inside and outside the cruise terminals. There are various positions within the terminal that they may be asked to perform to include check in and directional capacities.

Requirements:

Hourly Pay Rate: $19.00 Per Hour

Attend debark and embark staff meetings as dictated by each Brand’s start time to understand sailing requirements and destinations for the day.
Assist with set up of pier as needed and break down at the end of the day.
Assists guests disembarking the vessel with locating luggage and completing lost luggage forms, when necessary.
Monitors the flow of traffic in the luggage area, including U.S. Customs and Border Protection (CBP) areas.
Guides the flow of guests throughout the terminal, including: secure areas, walkways, check–in areas, gangways and elevators/escalators.
Guides guests on how they can receive luggage assistance for both debark and embark.
Direct embarking guests to and from security x-ray machines and prepare them for the next phase of embarkation.
Ensure guests are on the correct path for debark or embark and keep guests from entering/exiting through closed or secure areas.
Escorts guests requiring wheelchair assistance throughout the terminal during embarkation and debarkation.
Escorts and monitors guests pending debarking or boarding status or those requiring additional documentation.
Direct guests to or from next available agents processing either in debark (CBP) or during embark (check in agents) to ensure continuous flow of process.
Gathers data for various embarkation processes to include registration flow and timetables; reports findings to management, as established.
Review and verify validity of all travel documents and proof of citizenship presented by guests for check-in to ensure compliance with U.S. and International Law.
As a check in agent, input guest travel information using the registration system and checks in each guest upon arrival. Ensures required information is accurately processed and/or paperwork is completed.
Provide guests with stateroom keys and/or pertinent boarding information, according to cruise line brand manual and training.
Maintain the highest level of guest customer service and offering a certain level of cheer or sympathy as the situation requires.
Perform other job related duties as assigned.
Answer general questions in an accurate and pleasant manner and provide pertinent information regarding boarding and sailing; take the initiative to assist guests. If unable to respond and resolve on your own, know when to elevate to upper management.

Requirements

Positive Attitude.
Required to perform basic data input functions on a laptop computer, tablet or handheld device.
Communicate clearly with peers and guests.
Listen to guests questions; respond and resolve appropriately.
Greet each guest with a warm smile while maintaining a positive demeanor.
Follow all company policies and procedures.
Maintain dependable attendance and follow appearance guidelines and cruise line brand standards.
Remain flexible and willing to adapt to schedule or position modifications at the request of an on-site Supervisor.

Minimum Qualifications

The following are the minimum qualifications that an individual needs in order to successfully perform the duties and responsibilities of this position.

Knowledge/ Experience

High School Diploma or equivalent. Will also accept evidence of current enrollment for students aged 16 or 17.
At least 1 year of customer service experience
Valid TWIC (Transportation Worker Identification Credential) or able to obtain and maintain

Skills/Abilities Pertinent to This Position

Verbal & Written communication skills in English. Other languages not needed but can be an asset.
Basic mathematical skills to accurately handle cash payments from embarking guests and ability to process credit cards.
Passion for customer service / satisfaction.
Ability to interact and work at all levels as a team member.
Great attention to detail dealing in embarkations documentation and requirements.
Flexibility/adaptability to change while multi-tasking.
Integrity.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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Refine Your Search

pier agent jobs in san pedro ca

Pier Agent - $19.00/HR

Pier Agent

Airport Meet & Greet Agent - $19.00/HR

Meet & Greet Agent

Guest Services Agent

Security Agent

Overnight Security Supervisor

Night Auditor - Front Desk

Account Representative - Customs Brokerage

Hotel Front Desk Supervisor

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