Top 15 Customer support representative Jobs in Sandpoint, Id

Customer Service Representative I
Pend Oreille Public Utility District —Newport, WA
- $53,456 - $5,967,520 a year
- Full-time
- Background check
- Computer literacy
- Office
- AD&D insurance
- Disability insurance
Quick Apply
11d
Membership Services Representative - Litehouse/Sandpoint
YMCA of The Inland Northwest —Sandpoint, ID
- $15.75 an hour
- Part-time
- High school diploma or GED
- Computer skills
- 1 year
- Flexible schedule
- Retirement plan
Quick Apply
6d
Store Support
Home Depot —Ponderay, ID
- Entry level
- Time management
Regional Technical Service Representative - Northeast Region
New Way Trucks —United States
- Schematics
- Dealership
- 5 years
Quick Apply

Other jobs to consider

Find your next job by exploring related positions.

Customer Account Specialist
Elevated Financial —Coeur d'Alene, ID
Answering incoming calls with professionalism and enthusiasm. Comfortable handling customer payments and maintaining an accurate cash drawer.
$17 - $18 an hour
Quick Apply
Customer Outreach Associate
Prime Management Solutions —Post Falls, ID
Opportunity to develop communication, customer service, and professional skills. Answer questions regarding internet services, pricing, installation, and…
$800 - $1,300 a week
Quick Apply
10d

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Bilingual Customer Service Representative (Job #33224)
InnoSource —Columbus, OH
This report will include a criminal records check and may also include verification of your Social Security number, driving record, education and/or employment…
$20 an hour
Quick Apply
Bilingual Patient Care Representative (Job#3334)
InnoSource —Columbus, OH
Call Handling: Professionally and empathetically respond to incoming customer calls, emails, or chats, offering accurate information and effectively resolving…
$19 - $21 an hour
Quick Apply

Show more jobs in cities nearby

I want to receive the latest job alert for customer support representative in sandpoint, id

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer support representative jobs near sandpoint, id

Qualified Mental Health Associate Qmha jobs in Portland, OR

Retail Sales Associate jobs in Bethesda, MD

Retail Sales Associate jobs in Newark, DE

Retail Sales Associate jobs in Salisbury, MD

Sales jobs in Tallahassee, FL

Part Time Retail jobs in Mckinney, TX

Retail jobs in Akron, OH

Retail Sales Associate jobs in Greenwich, CT

Membership Representative jobs in Dallas, TX

Membership Representative jobs in Mesa, AZ

Sales Representative jobs in Pittsburgh, PA

Call Center Representative jobs in Albuquerque, NM

Membership Representative jobs in Manchester, TN

Customer Service Representative Remote jobs in Alaska

Membership Representative jobs in Arlington, VA

Field Technician jobs in San Antonio, TX

Oil Field Women jobs in Texas

Monitor Technician jobs in Miami, FL

Oil Field jobs in Kansas City, MO

Sterile Processing Technician jobs in Harrisburg, PA

Customer Service Representative I

Pend Oreille Public Utility District -
Newport, WA

Quick Apply

Job Details

Full-time
$53,456 - $5,967,520 a year
11 days ago

Benefits

401(a)
457(b)
AD&D insurance
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Vision insurance
Life insurance

Qualifications

Computer operation
Confidential information handling
Phone communication
Copy machines
Windows
High school diploma or GED
Driver's License
Fax machines
Conflict management
Desktop applications
Productivity software
10 key typing
Faxing
Negotiation

Full Job Description

Job Description

Responsible for providing service to customers by performing receptionist, telephone, and mail processing/delivery accountabilities; by performing payment processing and cashiering duties’ and by maintaining professionalism, to ensure service expectations are achieved and departmental policies, procedures and standards are followed.

Essential Functions:

Support the District’s mission to serve our customers and foster a positive workplace.
Ensure customer payment processing is timely and accurate and is in accordance with established District policy and departmental procedures by receiving and posting payments, reconciling cash drawers daily.
Contribute to achieving the department’s service level goals and performance standards by providing quality customer interactions and resolutions on the phone and in person.
Ensure efficient and effective lobby and phone system service by providing prompt greetings, handling routine customer requests, and referring customers to the appropriate department as needed.
Administer the visitor badging and sign in/out process
Develop and maintain a working knowledge of the Department and District policies and procedures.
Collect correspondence and payments in a timely manner by picking up mail at the post office on a daily basis; opening, sorting and routing of mail. Ensure returned mail is handled in an appropriate manner by conducting research to locate current addresses for customers and updating the customer information system in accordance to the returned mail procedures. Operate postage meter and letter inserting equipment, preparing outgoing mail
Negotiate payment arrangements and make referrals to appropriate assistance agencies.
Check for errors and omissions daily and update account information to ensure accurate account records on Customer Information System.
Complete and process various customer account records including establishing new accounts, updating existing accounts, closing old accounts and check for deposit requirements.
Prepare and maintain activity reports for management.
Contribute to achievement of department goals by cross training with Customer Service staff, by assisting in other areas of the department and by performing assigned tasks in support of team members as required.
Ensure proper handling of all customer information for efficient operations and confidentiality of all customer records.
Assist customers with various programs including but not limited to, SmartHub, Auto Pay, Energy Services and rebates.
Actively and positively participates in regular customer service meetings to discuss processes, create efficiencies, plan and share information.
Process reminder and disconnect notifications.
Provide relief for other Customer Service Department staff.

Other Duties:

Must work directly or indirectly with District customers on a regular, ongoing basis. Must provide a high level of professional, prompt, efficient, accurate, courteous, and reliable service in such a manner as to reflect favorably on the District and to ensure high quality service to District customers.
Understand and demonstrate a commitment to the P. U. D.’s mission, vision, core values, and strategic plan.
Adhere to all safety policies and procedures. Promote a safe work environment for all employees, contractors, and customers, in order to ensure a reliable workforce and an educated community.
Be respectful of all employees and customers, listening to their requests and understanding their needs.
Act as a responsible steward of public assets and trust. Foster open and honest communications, listen, and understand other perspectives.
Foster teamwork and promote unity of the District and its departments.
Perform other duties as assigned.

Requirements

Education, Experience, & Training Required

High school diploma or equivalent.
Minimum of 2 years of experience in customer service.
Pass District tests identified in the Office & Customer Service Classification Testing Profile & Development Plan.

Knowledge/Skills Requirements:

Completion of training requirements for role, including cross training, classes or other training assigned.

Training, testing, & performance standards must be met prior to moving to next step in training process.

Excellent customer service, communication, and conflict management skills
Ability to communicate effectively with the public
Ability to operate standard office equipment including a personal computer’ 10-key adding machine’ telephone, copy and fax machines
Computer proficiency in Windows and Microsoft applications
Excellent verbal & written communication skills
Ability to use independent and discretionary judgment; manage confidential information
Organization skills, including attention to detail and accuracy

Other requirements:

Valid driver license
Post-offer background check

Benefits

The District offers a competitive benefits package that includes medical, dental, vision, FSA for medical and dependent care, HRA VEBA, a variety of life insurance and AD&D options, deferred compensation (401a & 457b), PERS, short- & long-term disability, and a generous personal leave bank.

Union wage governed by CBA, current 1st step is $25.70/hr.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship for an employment visa at this time.

Quick Apply

Refine Your Search

customer support representative jobs in sandpoint, id

Customer Service Representative I

Membership Services Representative - Litehouse/Sandpoint

Store Support

Regional Technical Service Representative - Northeast Region

Other jobs to consider

Explore jobs in cities nearby

I want to receive the latest job alert for customer support representative in sandpoint, id

Explore jobs in more locations

Job Seeker Tools

Employer Tools

Browse

Stay Connected