Top 2792 Customer experience supervisor Jobs in Sandy, Ut

Supervisor, Post Market Surveillance
Merit Medical Systems Inc. —South Jordan, UT
- Full-time
- Word processing
- Writing skills
- Mid-level
- Health savings account
- Paid holidays
Community Manager-Park Station
Peak Living —Midvale, UT
- $58,000 - $65,000 a year
- Full-time
- English
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Customer Service Supervisor
Alliance Door Products —Salt Lake City, UT
- $65,000 - $80,000 a year
- Full-time
- 5 years
- Pass drug screening
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
Product Manager II
Cox Automotive —Draper, UT
- $89,400 - $134,000 a year
- Full-time
- Mid-level
- Bachelor's degree
- US work authorization
- Paid jury duty
- Paid holidays
9d
Service Supervisor
Cintas —Salt Lake City, UT
- Full-time
- Mid-level
- High school diploma or GED
- Driver's License
- Profit sharing
- AD&D insurance
Team Manager Developmental
Sam's Club —Salt Lake City, UT
- $70,000 - $95,000 a year
- High school
- Military
- Mid-level
- Paid jury duty
- Disability insurance
9d
Supervisor, Customer Operations
Tesla —Draper, UT
- Full-time
- Mid-level
- Analysis skills
- Mentoring
- Commuter assistance
- Health savings account
Onboarding Team Manager
eHub —Sandy, UT
- $80,000 - $90,000 a year
- Full-time
- Background check
- Mid-level
- Mentoring
- Health insurance
- Dental insurance
Quick Apply
Associate Customer Success Manager
Atlassian —Salt Lake City, UT
- $81,274 - $127,840 a year
- Remote
- Mid-level
- Office
- Health insurance
Assistant Manager
Old Navy —Sandy, UT
- Weekends as needed
- Customer service
- Merchandising
- Mid-level
- Store discount
- Employee stock purchase plan
Enterprise Customer Success Manager
Scrunch —Salt Lake City, UT
- $110,000 - $140,000 a year
- Full-time
- Remote
- Research
- Senior level
- Communication skills
- Paid parental leave
- Disability insurance
Lead Supervisor II
Coach —Murray, UT
- $16.00 - $24.75 an hour
- Part-time
- Mid-level
- Ability to lift 50 pounds
- Mentoring
- Commuter assistance
- Paid parental leave
Intake Supervisor
Pure Infusion —Sandy, UT
- Full-time
- Management
- Customer service
- Computer literacy
- Dental insurance
- Paid time off
Quick Apply
3d
Customer Success Manager
Whistic —Pleasant Grove, UT
- Full-time
- Remote
- Mid-level
- Analysis skills
- Leadership
- Paid parental leave
- Paid holidays
Quick Apply
9d
Manager Customer Service
Graybar Electric Company, Inc. —Salt Lake City, UT
- From $85,000 a year
- Full-time
- 5 years
- Mid-level
- Mentoring
- Profit sharing
- Paid holidays
Quick Apply
8d
(USA) Operations Manager (Non-Complex)
Walmart —Herriman, UT
- $65,000 - $100,000 a year
- High school
- Bachelor of Science
- Mid-level
- Paid jury duty
- Disability insurance
6d
Associate Manager, Customer Success
Henry Schein One —American Fork, UT
- $90,000 - $115,000 a year
- Full-time
- Remote
- 7 years
- Data analysis skills
- Public speaking
- Health insurance
- Paid time off
Customer Support Supervisor
Dyno Nobel —Salt Lake City, UT
- Background check
- Microsoft Excel
- Management
- Paid parental leave
- Health savings account
5d
Vans: Store Manager - City Creek Center
VF Corporation —Salt Lake City, UT
- $27.38 - $45.63 an hour
- Full-time
- 5 years
- Word processing
- Merchandising
Quick Apply
9d
Customer Retention Manager
Human Interest —Lindon, UT
- $70,000 - $120,000 a year
- Remote
- Google Workspace
- Mid-level
- 3 years
- Health insurance
- Dental insurance

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Supervisor, Post Market Surveillance

Merit Medical Systems Inc. -
South Jordan, UT

Apply Now

Job Details

Full-time

Benefits

Health savings account
Paid holidays
Health insurance
Dental insurance
401(k)

Qualifications

Customer communication
Preventive action implementation
Job-specific skills training (staff training program)
Employee relationship building
Quality control preventive actions
Corrective and preventive actions (CAPA)

Full Job Description

Why Merit?

At Merit Medical, our mission is to create innovative medical devices that improve lives. Our goal is to hire and develop people who want to build something special through hard work, team effort, and commitment. Together, we are making a difference in the lives of patients around the world.

WORK SHIFT

DAY (United States of America)

SUMMARY OF DUTIES

Supervises and is responsible for overseeing complaint evaluations and investigations. Works with internal and external customers to ensure proper handling and documentation of reported complaints. Works closely with the Clinical Quality team to ensure on time reporting of complaints to regulatory authorities (when applicable).

ESSENTIAL FUNCTIONS PERFORMED

Ensures that company procedures (GP, GPS, QSP, etc.) and regulatory standards (FDA, CFR, MDR, ISO, etc.) are followed with respect to assigned areas of responsibility.

Supervises Post-Market Surveillance Specialists by interviewing, training, evaluating job performance, discipling, scheduling work and other related responsibilities.

Works closely with Sales Representatives and customers to clarify, obtain, and/or better understand the reported information in relation to product complaints.

Performs follow-up in the form of emails or calls to obtain additional information relating to product complaints.

Provides training to employees on Merit’s complaint handling process.

Establish relationships and builds confidence among staff, physicians, Sales Representatives, and other customers.

Ensures customer complaints are well documented and compliant with applicable regulatory standards.

Responsible for Corrective Preventive Actions (CAPA); including investigations and resolving issues and determining course of action.

Responsible for complaint associated evaluations and their approvals.

Assists with Complaint Review Board.

Establishes and maintains metrics for complaint closure timeliness, complaint initiation timeliness, and any other business metric need around complaint handling.

Identifies and records any product, process and quality system problems.

Acts as the Subject Matter Expert on complaint handling and Merit’s process for internal/external audits.

Makes presentations at and/or attends local, regional, and national meetings requiring complaint handling expertise, knowledge, and experience.

Escalates to the Sr. Manager of Global Complaint Handling if problems arise.

Performs other duties and tasks as required.

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

Lifting

- Not to exceed 50 lbs. – local practice may apply.
Writing
Sitting
Standing
Bending
Visual acuity
Color perception
Depth perception
Reading

SUMMARY OF MINIMUM QUALIFICATIONS

Education and/or experience equivalent to a Bachelor's degree in a related field.
A thorough understanding of customer service practices.
Demonstrated experience applying analytical and problem solving skills to understand and solve complex issues.
Ability to train employees
Demonstrated computer skills preferably spreadsheets, word processing, database and other applicable software programs.
Knowledge of NC/CAPA causes/corrective actions/dispositions

PREFERRED QUALIFICATIONS

Knowledge of medical product/device use.

COMPETENCIES

Interpersonal skills
Written and verbal communication
Organizational skills
Staff Training
Problem solving

COMMENTS

Infectious Control Risk Category I:

The risk category explains whether or not employees are likely to come into contact with blood or body fluids while performing their jobs. Risk category I states employment and procedures that will require exposure.

As an eligible Merit employee, you can expect the following:

Multiple Shifts and Hours to choose from: Days, Swing (Eve), and Nights

Medical/Dental & Other Insurances (eligible the first of month after 30 days)

Low Cost Onsite Medical Clinic

Two (2) Onsite Cafeterias

Employee Garden | Gardening Classes

3 Weeks' Vacation | 1 Week Sick-Time | Paid Holidays

401K | Health Savings Account

To see more on our culture, go to www.merit.com/careers .

Military Veterans are encouraged to Apply.

Merit is a proud Utah Patriot Partner committed to hiring our Veterans.

Apply Now

Refine Your Search

customer experience supervisor jobs in sandy, ut

Supervisor, Post Market Surveillance

Community Manager-Park Station

Customer Service Supervisor

Product Manager II

Service Supervisor

Team Manager Developmental

Supervisor, Customer Operations

Onboarding Team Manager

Associate Customer Success Manager

Assistant Manager

Enterprise Customer Success Manager

Lead Supervisor II

Intake Supervisor

Customer Success Manager

Manager Customer Service

(USA) Operations Manager (Non-Complex)

Associate Manager, Customer Success

Customer Support Supervisor

Vans: Store Manager - City Creek Center

Customer Retention Manager

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ESSENTIAL FUNCTIONS PERFORMED

ESSENTIAL PHYSICAL/ENVIRONMENTAL DEMANDS

SUMMARY OF MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

COMPETENCIES

COMMENTS

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