Top 122 Membership director Jobs in Sandy, Ut

Director of Customer Service
NEOGOV —Draper, UT
- Full-time
- Google Workspace
- Office
- 8 years
- Paid parental leave
- Health insurance
7d
Non-profit Board Member
High Desert Heritage and Research —Midway, UT
- $100 - $1,000 a week
- 8 hour shift
- Senior level
Director of Growth Marketing
Marksmen Inc. —Alpine, UT
- Full-time
- 7 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Quick Apply
3d
Childcare Program Specialist - West Jordan
ABC Great Beginnings —West Jordan, UT
- From $16 an hour
- Full-time
- Classroom
- Urgent Care
- In-person
- Paid training
- Paid holidays
Quick Apply
Director of Residences & Membership Relations
Homestead Midway Utah —Midway, UT
- Full-time
- Background check
- 7 years
- Pass drug screening
- Health insurance
- Dental insurance
Assistant Recreation Center Director
Murray City —Salt Lake City, UT
- $30.09 - $45.66 an hour
- Online Application
- Background check
- 18 years or older
- Sales
- Health savings account
- Paid holidays
Quick Apply
9d
Director of Social Commerce & Content
Cariloha —Sandy, UT
- Full-time
- 5 years
- Travel
- Mentoring
- Health insurance
- Dental insurance
Executive Director -Woodbine Labs
Portal Innovations LLC —Salt Lake City, UT
- $175,000 - $190,000 a year
- Full-time
- US work authorization
- Contracts
- Business Administration
- Health insurance
- Dental insurance
Quick Apply
Deportation Officer
US Immigration and Customs Enforcement —Salt Lake City, UT
- $51,632 - $92,991 a year
- Online Application
- Background check
- Psychiatry
- Writing skills
- Paid holidays
- Loan repayment program
Medicaid Program Manager
Intermountain Healthcare —Murray, UT
- $44.99 - $69.44 an hour
- Full-time
- Hybrid work
- Marketing
- Bachelor's degree
- Product management
5d
Senior Principal, Business Relationship Manager - IT
L3Harris Technologies —Salt Lake City, UT
- $145,500 - $310,000 a year
- 11+ years
- Office
- Bachelor's degree
- Paid holidays
- Disability insurance
Distribution Center - Oubound Manager
Petzl —Salt Lake City, UT
- Full-time
- Mid-level
- Forklift
- US work authorization
- Profit sharing
- Paid holidays
Quick Apply
6d
Night of Show Sales- Depot
Live Nation —Salt Lake City, UT
- Part-time
- Mid-level
- High school diploma or GED
- Travel
- Adoption assistance
Director of Event Sales & Experiences
The Living Planet Aquarium —Draper, UT
- Full-time
- Master's degree
- 8 years
- Bachelor's degree
Quick Apply
Executive Director - Fire Family Foundation
FIREFIGHTERS FIRST CREDIT UNION —Salt Lake City, UT
- $124,229 - $138,032 a year
- Urgently hiring
- Remote
- Up to 50% travel
- 5 years
- Public speaking
Quick Apply
State Government Relations Director
American Heart Association —Salt Lake City, UT
- $79,000 - $95,000 a year
- Full-time
- Remote
- 3 years
- Bachelor's degree
- Fair chance
- Wellness program
- Paid holidays
Marketing Director
IJ & Jeanne Wagner Jewish Community Center —Salt Lake City, UT
- Full-time
- Mid-level
- Bachelor's degree
- Paid holidays
- Disability insurance
Director of Corporate Partnerships
The Living Planet Aquarium —Draper, UT
- Weekends as needed
- 7 years
- Marketing
- Office
- Health savings account
- Paid holidays
Quick Apply
Administrative Assistant
University of Utah —Salt Lake City, UT
- $20.00 - $33.47 an hour
- Full-time
- Customer service
- Pass drug screening
- HIPAA
- Travel reimbursement
- Retirement plan
Administrative Assistant
University of Utah Health —Salt Lake City, UT
- $20.00 - $33.47 an hour
- Full-time
- Surgery
- Customer service
- Pass drug screening
- Travel reimbursement
- Retirement plan

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Director of Customer Service

NEOGOV -
Draper, UT

Apply Now

Job Details

Full-time
7 days ago

Benefits

Paid parental leave
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching

Qualifications

AI chatbots
Salesforce Service Cloud
Managing technical support teams
Google Workspace
AI use case identification
Performance improvement leadership
Strategic management
Texting/chatbox tools
Automation
Managing teams in a customer support role
Tooling
IT transformation
Coaching
Customer satisfaction tracking
Operations transformation
Process design
Employee relationship building
Shift management
Metrics Reporting
Frontline customer support management
Leadership development
8 years
Global team management
Managing clients in a customer support role
Team development
Hiring
Key Performance Indicators
Quality performance measurement
Machine intelligence
Professional development support

Full Job Description

Salary

Depends on Qualifications

Location

Draper, UT

Job Type

Full-Time

Job Number

00940

Department

Customer Service

Division

General

Opening Date

08/05/2026

About

The successful candidate will work onsite at our Draper, UT location Monday through Friday.

For over 25 years, NEOGOV has been at the forefront of public-sector innovation, building technology that helps government and education organizations work smarter, move faster, and better serve their communities. We are a team of cutting-edge technologists, operators, and problem-solvers with top-tier skills and a shared ambition: to build the most efficient operating model in GovTech. We combine deep public-sector expertise with modern SaaS practices, AI-enabled workflows, and a relentless focus on execution.

At our core, we are a people-first company. We empower our customers to support the public servants they employ, the communities they serve, and the talented teams that bring our platform to life.

NEOGOV is looking for a Director of Customer Service who can take the organization to its next level of scale and efficiency. Reporting directly to the Chief Operating Officer, they will serve as a strategic thought partner who looks critically at the systems, workflows, data, and tooling underpinning the service center, and who has the operational depth and scaling experience to redesign them for the next stage of growth. They will own the department’s AI transformation, embedding intelligent automation and agentic self-service into how we serve customers.

If you are energized by a best-in-class, digital-first, data-driven customer service engine during a period of rapid, multi-product growth, this role is for you.

What You Will do

Own and champion the department’s AI strategy deploying AI-powered chatbots, intelligent call and case routing, and agentic self-service tools to reduce handle times and deflect volume while improving the customer experience.
Develop and deliver a digital-first customer service model that shifts routine interactions to automated and self-service channels and reserves human expertise for high-value work.
Evaluate and operationalize new technologies, building the business case and measuring impact against clear KPIs.

Diagnose and re-engineer existing processes, tools, staffing models, and knowledge resources that bring an operator’s eye to what is working, what is not, and what should be rebuilt.
Establish, monitor, and continuously improve the operational metrics that define service quality (CSAT, first-contact resolution, abandon rate, NPS, case aging, and service level).
Own end-to-end contact center operations across all products and channels designing systems and workflows that scale efficiently as the customer base and product portfolio grow, rather than simply adding headcount.
Build workforce planning, forecasting, and hiring models that align staffing to volume across queues, shifts, time zones, and product lines.
Act as a strategic thought partner to the Chief Operating Officer, translating service center data and customer insights into recommendations that shape company strategy.
Lead, mentor, and scale a multi-tier customer service organization fostering a culture of collaboration, accountability, and continuous improvement.
Provide overall management, guidance, and support to the team, and create meaningful career growth and development paths for team members.
Support the team through complex customer escalations, helping both the customer and the team member reach resolution.
Build and maintain relationships with other organizational units critical to support success.

Who You Are

8+ years of progressive experience in customer success, customer support, or customer operations, including 3+ years of people leadership at the manager, director, or senior director level.
Hands-on experience owning AI and automation initiatives and deployed or led the deployment of AI/self-service tooling and can speak to the results.
A proven track record of building, leading, and scaling customer service teams in SaaS, technology, or other fast-paced environments (you have done this at scale before, not just maintained a steady state).
Deep expertise in the metrics and mechanics of a modern contact center, including call and case volume forecasting, staffing and shift planning, service levels, occupancy, abandon rate, and first-contact resolution, complemented by fluency in the outcome-based measures that define AI-enabled service (resolution rate, containment, cost per resolved contact) rather than deflection volume alone.
High level of comfort diagnosing operational problems and redesigning processes, tooling, and workflows from the ground up.
The ability to operate as a strategic thought partner to senior executives, with the communication skills to influence at the leadership level.
Dedication to coaching and developing leaders and individual contributors, both in-person and remotely, across time zones.
Strong organizational skills and experience managing competing priorities and co-located, remote, and international teams.
Strong proficiency with modern service tooling (we use Google Workspace, DialPad for telephony, and Salesforce for case management).

What NEOGOV Offers

Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
Generous PTO to support work-life balance
Remote working opportunities
401K Matching
Autonomy to grow and find your career path with supportive leadership
12-week Paid Parental Leave
Inclusive and diverse environment

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, protected military status, or other non-merit factors.

Our hiring process may include Artificial Intelligence (AI) screening for keywords and minimum qualifications. Recruiters review all results.

Apply Now

Refine Your Search

membership director jobs in sandy, ut

Director of Customer Service

Non-profit Board Member

Director of Growth Marketing

Childcare Program Specialist - West Jordan

Director of Residences & Membership Relations

Assistant Recreation Center Director

Director of Social Commerce & Content

Executive Director -Woodbine Labs

Deportation Officer

Medicaid Program Manager

Senior Principal, Business Relationship Manager - IT

Distribution Center - Oubound Manager

Night of Show Sales- Depot

Director of Event Sales & Experiences

Executive Director - Fire Family Foundation

State Government Relations Director

Marketing Director

Director of Corporate Partnerships

Administrative Assistant

Administrative Assistant

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