Top 290 Senior support specialist Jobs in Sandy, Ut

Sr. Customer Support Specialist (Remote)
Neumo Holdings LLC —West Jordan, UT
- Full-time
- Remote
- Computer science
- Computer Science
- Research
Quick Apply
14d
Sr Communications Specialist (Salt Lake City, UT or Casper, WY)
PacifiCorp —Salt Lake City, UT
- $102,000 - $140,250 a year
- Full-time
- Background check
- 7 years
- Pass drug screening
- Paid parental leave
- Disability insurance
11d
Senior CNC Machinist - Cutting Tool Technical Support
Productivity Inc —Salt Lake City, UT
- $34 - $40 an hour
- Full-time
- Customer service
- Computer literacy
- Office
- Disability insurance
- Health insurance
Quick Apply
1d
Division Administrator
University of Utah —Salt Lake City, UT
- $96,837 - $118,426 a year
- Weekends as needed
- Sales
- Office
- Master's degree
- Travel reimbursement
11d
Internal & Executive Communications Manager
University of Utah —Salt Lake City, UT
- $75,000 - $85,000 a year
- Online Application
- Master's degree
- University
- Bachelor's degree
4d
Senior Specialist, Software Engineering 1
L3Harris Technologies —Salt Lake City, UT
- Full-time
- Software troubleshooting
- Writing skills
- Mid-level
9d
Senior Payroll & Billing Specialist
Prince Perelson —Salt Lake City, UT
- $65,000 a year
- Full-time
- Mid-level
- Office
- US work authorization
- Paid holidays
- Paid time off
Quick Apply
6d
Senior Community Manager- Crossroads + Lexington Park
Peak Living —West Valley City, UT
- $78,000 - $82,000 a year
- Full-time
- English
- Research
- Mid-level
- Paid holidays
- Health insurance
Quick Apply
BCBA / Director of In-Home ABA Services
Aviation ABA Therapy LLC —Vineyard, UT
- $85,000 - $100,000 a year
- Full-time
- Clinic experience
- Psychology
- Reliable transportation
- Relocation assistance
- Health insurance
Quick Apply
Payroll & HR Operations Specialist
Stellar Senior Living [Parent] —Cottonwood Heights, UT
- $22 - $26 an hour
- Full-time
- Research
- Mid-level
- Analysis skills
- Profit sharing
- Paid holidays
Quick Apply
6d
Server
Spring Gardens Assisted Living —Draper, UT
- $15 - $16 an hour
- Part-time
- Serving
- Customer service
- Ability to walk for extended periods
Quick Apply
Sr. Specialist, Circuit Card Assembly Manufacturing Engineer- 1 1
L3 Harris —Salt Lake City, UT
- Full-time
- Research
- Assembly
- Bachelor's degree
11d
Senior Customer Experience Specialist
Quince —Salt Lake City, UT
- $26 an hour
- Remote
- Background check
- Writing skills
- Continuous improvement
- Paid training
- Health insurance
8d
Senior Corporate Communications Specialist II
Merit Medical Systems Inc. —South Jordan, UT
- Full-time
- Marketing
- 11+ years
- Office
- Health savings account
- Paid holidays
Administrative Support Specialist
Pacific Office Automation —Salt Lake City, UT
- Full-time
- Mid-level
- 2 years
- Communication skills
- Health savings account
- Health insurance
Quick Apply
Technical Support Specialist
Canopy —Draper, UT
- Hybrid work
- Computer Science
- SQL
- Bachelor's degree
- Health savings account
- AD&D insurance
Quick Apply
11d
Payment Reconciliation Specialist
Pure Infusion —Sandy, UT
- Full-time
- Mid-level
- Office
- 3 years
Quick Apply
8d
Senior Climate Analytics Specialist
ICF —Salt Lake City, UT
- $81,499 - $138,549 a year
- Full-time
- 5 years
- Bachelor's degree
- Fair chance
- Employee stock purchase plan
- Tuition reimbursement
IT Support Specialist I (Tier 1)
Reagan Outdoor Advertising —Salt Lake City, UT
- $55,000 - $60,000 a year
- Email
- Computer literacy
- Office
- Windows
- Dental insurance
- 401(k)
Workplace Experience Lead
Ancestry.com —Draper, UT
- $37.50 - $44.54 an hour
- Full-time
- Background check
- Oracle
- 5 years
- Health insurance
- Dental insurance
4d

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Sr. Customer Support Specialist (Remote)

Neumo Holdings LLC
West Jordan, UT

Quick Apply

Job Details

Full-time
14 days ago

Qualifications

Customer communication
Managing projects

Full Job Description

Job Summary:

The Senior Customer Support Specialist at Neumo plays a critical role in providing advanced technical support for multiple Neumo products. This position requires a high degree of independent judgment to solve complex issues, and the ability to lead projects or initiatives related to customer support. The Senior Customer Support Specialist is responsible for troubleshooting issues across various Neumo platforms, including Core and Applications products, and delivering best-in-class service to customers, ensuring their technical needs are met efficiently. This role involves close collaboration with internal teams, including engineering, QA, and product management, to address escalated issues and develop support solutions.

Duties and Responsibilities:

Provide advanced troubleshooting and technical support for multiple Neumo products.
Serve as a point of escalation for complex customer inquiries, ensuring issues are resolved efficiently and customer satisfaction is maintained.
Utilize independent judgment to identify solutions for varied and complex technical problems.
Lead or contribute to support-related projects, initiatives, and process improvements.
Act as a liaison between customers and internal teams (engineering, QA, product management) to resolve escalated issues.
Assist with installation, maintenance, and technical guidance for customers using Neumo products, ensuring smooth implementation and continued support.
Proactively manage multiple support tickets and inquiries, prioritizing tasks and allocating resources as necessary.
Track and document ongoing issues, contributing to knowledge sharing and continuous improvement of support processes.
Assist in training and mentoring junior support staff, providing guidance and best practices for resolving customer issues.
Create, update, and maintain technical documentation, including procedures, FAQs, and user guides for customers and internal teams.
Collaborate with cross-functional teams to improve the functionality and usability of Neumo products.
Analyze existing customer accounts, identify trends, and recommend process or product enhancements to improve customer satisfaction.
Handle additional tasks as assigned, with the flexibility to adapt to changing priorities and project requirements.
Perform other duties as assigned.

Education and Experience:

At least 4 years of experience supporting Core products or 5 years of experience with Applications products, preferably in a SaaS environment.
Bachelor's degree in Computer Science, Management Information Systems, OR equivalent professional and technical experience demonstrating a deep understanding of Applications at both functional and technical levels (preferably Neumo products).
Experience managing multiple projects or support tickets simultaneously in a fast-paced environment.
Experience in leading projects or mentoring junior staff members.

Knowledge, Skills and Abilities:

Excellent written and verbal communication skills, with the ability to explain complex technical information to both technical and non-technical audiences.
Proven ability to work independently and exercise sound judgment when solving problems.
Strong de-escalation skills when handling customer issues.
Familiarity with support tools and systems, such as Microsoft Office, Jira, Slack, and Salesforce.
Strong organizational skills and attention to detail, with the ability to document and track customer issues accurately.
Strong troubleshooting and problem-solving skills with the ability to research, diagnose, and resolve complex technical issues.
Hands-on experience with the following products and tools:
- Anti-Virus Software
- Microsoft Active Directory (AD)
- Microsoft Domain Name Services (DNS)
- Microsoft Dynamic Host Configuration Protocol (DHCP)
- Microsoft Windows
- Network Printers
- Microsoft Office Suite
- Ticketing systems (e.g., Salesforce, Zendesk)
- General system administration tasks

Work Environment:

Office setting with a moderate noise level.
The employee will work at an individual workstation, using a telephone and computer.

Physical Demands:

Must be able to remain seated for extended periods.
Regular use of a computer and other office machinery, such as printers and copy machines.
Occasional movement around the office.
Frequent communication via telephone.

Neumo Summary:

With the backing of four decades of public sector expertise and corporate capability, Neumo has successfully supported government services. Neumo was honored and recognized for four (4) consecutive years as a GovTech 100 Company representing the top 100 companies focused on making a difference in and selling to state and local government agencies across the United States.

Neumo is committed to helping communities thrive and brings a wealth of experience combined with innovation. Today, Neumo offers more administrative and financial support to government officials than any other organization. And with a responsive, client-focused approach, we foster partnerships that give our customers the certainty they need to accomplish more.

Neumo offers a competitive benefits and compensation package and are looking for team members who will thrive in our dynamic environment.

Neumo is an Equal Opportunity Employer. Selection for a position will be made without regard to race, religion, national origin, sex, political affiliation, marital status, non-disqualifying physical handicap, and age.

Quick Apply

Refine Your Search

senior support specialist jobs in sandy, ut

Sr. Customer Support Specialist (Remote)

Sr Communications Specialist (Salt Lake City, UT or Casper, WY)

Senior CNC Machinist - Cutting Tool Technical Support

Division Administrator

Internal & Executive Communications Manager

Senior Specialist, Software Engineering 1

Senior Payroll & Billing Specialist

Senior Community Manager- Crossroads + Lexington Park

BCBA / Director of In-Home ABA Services

Payroll & HR Operations Specialist

Server

Sr. Specialist, Circuit Card Assembly Manufacturing Engineer- 1 1

Senior Customer Experience Specialist

Senior Corporate Communications Specialist II

Administrative Support Specialist

Technical Support Specialist

Payment Reconciliation Specialist

Senior Climate Analytics Specialist

IT Support Specialist I (Tier 1)

Workplace Experience Lead

I want to receive the latest job alert for senior support specialist in sandy, ut

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