Top 38 Help desk analyst Jobs in Sandy Springs, Ga

Help Desk System Analyst/Technical support - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
Jr. Service Desk Analyst, Technician
DMI —Atlanta, GA
- $63,889.50 - $70,146.50 a year
- Full-time
- Office
- High school diploma or GED
- Entry level
- Disability insurance
- Health insurance
Service Desk Analyst
D4C Dental Brands, Inc. —Atlanta, GA
- Computer Science
- Mid-level
- Office
Quick Apply
12d
Mid-Level Service Desk Analyst, Technician
DMI —Atlanta, GA
- $60,000 - $72,000 a year
- Full-time
- Mid-level
- High school diploma or GED
- Commercial
- Disability insurance
- Health insurance
IT Tech Support L2
High5 —Atlanta, GA
- $28 - $32 an hour
- Temporary
- Microsoft Outlook
- 5 years
- Bachelor of Science
Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA
Software Technology Inc —Atlanta, GA
- Mid-level
- Windows
- 3 years
Quick Apply
End User Support Analyst
Inspire Brands —Atlanta, GA
- Full-time
- Microsoft Outlook
- Data analysis skills
- Mid-level
Quick Apply
13d
IT Support Specialist
Geotab —Atlanta, GA
- Full-time
- Computer science
- Computer Science
- Mid-level
- Health insurance
- Dental insurance
Service Desk Analyst l
RedHelm —Atlanta, GA
- On call
- Mid-level
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
Help Desk Analyst 2
4P Consulting Inc. —Atlanta, GA
- Full-time
- Mid-level
- US work authorization
- Organizational skills
Quick Apply
Help Desk / Service Desk Analyst I -4P/663
4P Consulting Inc. —Atlanta, GA
- Full-time
- Office
- Analysis skills
- Communication skills
Quick Apply
Client Support Desk Analyst
defi AUTO LLC —Atlanta, GA
- $60,000 - $75,000 a year
- Full-time
- Mid-level
- SQL
- Accounting
Quick Apply
7d
Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site
Software Technology Inc —Atlanta, GA
- Mid-level
- Office
- Windows
Quick Apply
HELP DESK TECH TIER 2
HOOTERS OF AMERICA —Atlanta, GA
- $45,000 a year
- On call
- Microsoft Excel
- 6 years
- Computer Science
Quick Apply
Hired
ATC —Kennesaw, GA
- Contract
- Research
- Communication skills
- Entry level
Associate Consultant
Deposco —Alpharetta, GA
- Full-time
- Computer Science
- Up to 50% travel
- Bachelor of Science
- Health insurance
- Paid time off
Service Desk Team Lead
Snap Tech IT —Cumming, GA
- $75,000 a year
- Full-time
- Mid-level
- Office
- Windows
- Paid holidays
- Health insurance
5d
Production Support Engineer
Frazier & Deeter —Atlanta, GA
- Hybrid work
- Mid-level
- 3 years
- Bachelor's degree
Quick Apply
8d
Senior Product Manager
LawnStarter —Atlanta, GA
- $140,000 - $185,000 a year
- Full-time
- Remote
- Senior level
- Health insurance
- Dental insurance
Quick Apply
6d
Business Systems Analyst
PowerPlan, Inc —Atlanta, GA
- Full-time
- Mid-level
- Office
- 3 years
- Work from home

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help desk analyst jobs near sandy springs, ga

Help Desk System Analyst/Technical support - Atlanta, GA

Software Technology Inc -
Atlanta, GA

Quick Apply

Job Details

Temp-to-hire

Qualifications

Authentication
Network troubleshooting
Email customer support
Cybersecurity tools
Okta
IT user and group management
Phone communication
CrowdStrike Falcon
Laptop (troubleshooting support)
In-person customer service
Equipment troubleshooting
Microsoft Exchange
Public Cloud
Mid-level
Windows
3 years
AWS
Phone customer support
Internal employee customer service
Email configuration (technical support)
Cloud service support
Productivity software support
Desktop (troubleshooting support)
Remote access software
Organizational skills
Microsoft Teams
SharePoint
Telephone systems
Technical support via email
Desktop administration

Full Job Description

Help Desk System Analyst/Technical support
Atlanta, GA
10+ Months
Temp to perm position.

Description:
We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in troubleshooting Windows 11, Active Directory, Microsoft O365, laptop equipment and other essential technologies while delivering top-notch customer service.

Job Description:
As a Help Desk System Analyst, you will play a critical role in ensuring our employees can work seamlessly across a variety of technical platforms. You will provide direct support to end-users, addressing technical issues, troubleshooting hardware and software problems, and assisting with network connectivity and VPN access. This role requires exceptional problem-solving skills, effective communication, and the ability to thrive in a dynamic environment.

You will work with a variety of tools and systems, including Active Directory, Microsoft Teams IP phone systems, and Exchange Admin, while having opportunities to expand your expertise in OKTA, Crowdstrike, AWS, and SharePoint. Your responsibilities will include both in-person support at our office and remote support for users working from home.

Job Responsibilities:

Respond to and resolve technical support tickets related to Windows 11, Active Directory, Microsoft O365, network connectivity, VPN, and RDP.
Assist users with password resets, PST file management, and Exchange Admin tasks.
Provide hands-on and remote support for hardware, software, and IP phone systems (e.g., Microsoft Teams).
Use ticket tracking systems to document, prioritize, and track user issues effectively.
Troubleshoot advanced issues using tools like PowerShell for scripting and problem resolution.
Support security and authentication tools such as OKTA and Crowdstrike.
Maintain knowledge of AWS and SharePoint systems to assist users as needed.
Deliver exceptional customer service to end-users via phone, email, and face-to-face interactions.
Collaborate with IT teams to ensure smooth operation of company-wide systems.

Preferred Qualifications:

3+ years of experience in a technical support or help desk role.
Strong understanding of Windows 11, Active Directory, and Microsoft O365.
Experience troubleshooting network connectivity, VPNs, and IP phone systems.
Familiarity with security tools (OKTA, Crowdstrike) and cloud environments (AWS).
Proficiency with ticket tracking systems and remote support tools.
Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar are highly desirable.
Excellent communication and interpersonal skills to interact with users of varying technical expertise.
Strong organizational skills and attention to detail in documenting issues and resolutions.

Work Schedule:
The candidate must be local to Atlanta and be able to come to the office every day to work. This is a temp to perm position. The candidate must be local and come to the office every day.

Quick Apply

Refine Your Search

help desk analyst jobs in sandy springs, ga

Help Desk System Analyst/Technical support - Atlanta, GA

Jr. Service Desk Analyst, Technician

Service Desk Analyst

Mid-Level Service Desk Analyst, Technician

IT Tech Support L2

Help Desk System Analyst - [OKTA, Crowdstrike] - Atlanta, GA

End User Support Analyst

IT Support Specialist

Service Desk Analyst l

Help Desk Analyst 2

Help Desk / Service Desk Analyst I -4P/663

Client Support Desk Analyst

Help Desk System Analyst [Must have OKTA, Crowd strike] - Atlanta, GA/On-Site

HELP DESK TECH TIER 2

Hired

Associate Consultant

Service Desk Team Lead

Production Support Engineer

Senior Product Manager

Business Systems Analyst

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