Top 2 desktop support technician ii Jobs in sandy ut

IT Help Desk Tier 2 Technician
Cementation USA —Sandy, UT
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
Data Center Deployment Technician II
Total Deployment Solutions —Salt Lake City, UT
- Monday to Friday
- Military
- Mid-level
- High school diploma or GED
- On-the-job training

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IT Support Technician
Conduent Commercial Solutions, LLC —Sandy, UT
Be accountable for supporting asset inventory tracking, ensuring assets are accounted for both in the field and storage. Prep end user’s requests upon arrival.
$22 an hour
IT Help Desk Tier 2 Technician
Cementation USA —Sandy, UT
Create and maintain technical documentation on installation of software, configurations and fixes. Provide second-level support for complex technical issues…
Quick Apply

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Help Desk Support Technician Tier 2
Kimball Midwest —Columbus, OH
Ability to handle contiguous calls for extended periods of time. Experience in Windows 10 desktop administration, maintenance, and troubleshooting.
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IT Help Desk Tier 2 Technician

Cementation USA -
Sandy, UT

Quick Apply

Job Details

Full-time

Benefits

Disability insurance
Health insurance
Dental insurance
Work from home
Life insurance

Qualifications

Maintaining an organized workspace
IT user and group management
IT asset management
CCNA
CAD design (engineering design task)
Mid-level
Windows
Incident Escalation
VLAN
Analysis skills
Task prioritization
Desktop (troubleshooting support)
Remote access software
Customer support ticket management
Software documentation
Networking equipment (troubleshooting support)
Room tidying
Clean workspace maintenance
Cybersecurity
Desktop administration
Technical writing within technology
Escalation handling
Task assignment
2 years
Delegation
Ticketing system technical support

Full Job Description

Job Title:

IT Help Desk Tier 2 Technician

Department:

Information Technology

Reports to:

IT Director Cementation Americas

GENERAL PURPOSE OF THIS JOB

Reporting to the IT Director Cementation Americas the IT Help Desk Tier 2 Technician provides technical support and resolution for complex IT issues at the Head Office and Field Offices.

ESSENTIAL DUTIES AND RESPONSIBILITIES

HEALTH AND SAFETY

Work in compliance with all Health and Safety rules and regulations for Cementation
Be aware of any health and safety hazards or infractions and report same to Health and Safety Department
Keep the IT work area clean and tidy

GENERAL RESPONSIBILITIES

Provide second-level support for complex technical issues relating to hardware, software, and network issues from Tier 1.
Escalating unresolved tickets to Tier 3 support in a timely manner when needed.
Collaborate with Tier 1 support and Tier 3 support on escalations while meeting SLA targets
Effectively use Help Desk Ticket System to manage all tickets
Create and maintain technical documentation on installation of software, configurations and fixes
Remote site establishment, maintenancedemobilization
Managing inventoryretirement of assets
Ownership of small to medium ad hoc projects
Other duties as assigned

TRAVEL REQUIREMENTS

This position has the requirement for occasional travel to our project sites and offices

SUPERVISORY RESPONSIBILITIES

Has no direct reports; however, is responsible for escalating, delegating, and monitoring of tickets, working with the IT department and third-party suppliers

EDUCATION AND EXPERIENCE

College diploma or equivalent
2 - 4 years of helpdesk experience
Microsoft (MSCA) or Cisco (CCNA) or equivalent

SKILLS, KNOWLEDGEABILITIES

Able to work in a group environment
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Able to effectively prioritize workload to ensure deadlines are met
Strong advanced troubleshooting and analytical skills
Deep understanding of Windows, as well as user management in Active Directory
In depth knowledge of servers, systems, and networks including VLANs, VPNs, DNS, DHCP, TCP/IPtroubleshooting connectivity issues.
Proficient in using remote desktop software, ticketing managementknowledge of cybersecurity best practise
Experience with SolidWorks/AutoCAD is considered an asset

Cementation is an Equal Opportunity Employer

Quick Apply

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desktop support technician ii jobs in sandy ut

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