Top 181 It support Jobs in Sandy Ut

IT Escalations Technician
Nexus IT Inc —Salt Lake City, UT
- $60,000 - $75,000 a year
- Full-time
- Azure
- Mid-level
- Office
3d
IT HelpDesk Technician I
RSN Technologies —Centerville, UT
- $18 - $24 an hour
- Extended hours
- Pass drug screening
- Office
- Windows
- Health insurance
- Dental insurance
Quick Apply
Help Desk Tier II Support
Robert Half —Sandy, UT
- $27.50 - $33.00 an hour
- Contract
- Mid-level
- Windows
- Travel
- Disability insurance
- Dental insurance
Quick Apply
12d
In-Home Sales & Tech Support (Full-Time)
Asurion —Salt Lake City, UT
- $22.50 an hour
- Weekends as needed
- Office
- Residential
- Driver's License
- Paid training
- Mileage reimbursement
2d
Data Center Technician 1
DataBank —Salt Lake City, UT
- Full-time
- Windows
- High school diploma or GED
- Ability to lift 50 pounds
- Paid holidays
- Disability insurance
Quick Apply
6d
Service Desk Technician I
Pure Infusion Suites —Sandy, UT
- $20 - $25 an hour
- Full-time
- Hybrid work
- Computer Science
- Windows
- High school diploma or GED
- Opportunities for advancement
Quick Apply
Helpdesk Level 1
4Life Research —Sandy, UT
- $20 an hour
- Spanish
- Computer literacy
- Office
IT Support Technician
Conduent Commercial Solutions, LLC —Sandy, UT
- $22 an hour
- Email
- Microsoft Word
- Microsoft Excel
- Mid-level
- Paid training
- Paid holidays
IT Technical Support
Nice —Sandy, UT
- Computer science
- Microsoft Outlook
- Computer Science
Helpdesk Technician
BambooHR —Draper, UT
- Holidays
- Background check
- Office
- Windows
- Disability insurance
- 401(k)
Quick Apply
1d
Customer Success Specialist
InsCipher —Pleasant Grove, UT
- $23 - $26 an hour
- Full-time
- Remote
- Windows
- Bachelor's degree
- Organizational skills
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
ITG Communications —Sandy, UT
- Full-time
- Mid-level
- 1 year
- Associate's degree
23h
Desktop Support Analyst - Draper UT
Cognizant —Draper, UT
- Weekends as needed
- Writing skills
- Mid-level
- Office
IT Help Desk Tier 2 Technician
Cementation USA —Sandy, UT
- Full-time
- Hybrid work
- Mid-level
- Office
- Windows
- Disability insurance
- Health insurance
Quick Apply
IT Help Desk Lead
Bohme —Draper, UT
- Full-time
- 5 years
- Mid-level
- Windows
Quick Apply
IT Operations Analyst II
Conduent Commercial Solutions, LLC —Sandy, UT
- $54,863 - $71,250 a year
- Email
- Data analysis skills
- Mid-level
- Office
- Paid holidays
- Disability insurance
IT Specialist
Allyant —Salt Lake City, UT
- $68,000 - $82,000 a year
- Full-time
- Hybrid work
- Background check
- Writing skills
- Research
- Health savings account
- Health insurance
Quick Apply
8d
IT Support Technician
Good Earth Markets —American Fork, UT
- $18 - $25 an hour
- Weekends as needed
- Google Workspace
- Research
- Office
- Travel reimbursement
- Health savings account
Service Desk Specialist II
Greater Salt Lake Municipal Services District —Taylorsville, UT
- $23.74 - $34.48 an hour
- Weekends as needed
- Background check
- Computer Science
- Mid-level
- Health savings account
- Health insurance
Quick Apply
Tier 1 Support Engineer
Extensiv —Sandy, UT
- $60,000 a year
- Full-time
- Hybrid work
- English
- Office
- 1 year
- Opportunities for advancement
Quick Apply
6d

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IT Escalations Technician

Nexus IT Inc -
Salt Lake City, UT

Apply Now

Job Details

Full-time
$60,000 - $75,000 a year
3 days ago

Qualifications

Server virtualization

Full Job Description

Description:

Location: Salt Lake City, UT / Hybrid

Department: Escalations Team

Reports To: Frontline Services Tier 2 Escalations Manager

Employment Type: Full-Time, Exempt

Compensation: $60K - $75K annually (commensurate with experience and education)

Purpose of the Role

The Escalations Technician handles complex support tickets escalated from the Service Desk team. The role focuses on solving difficult technical issues, working both remotely and on-site as needed, to ensure timely resolution and strong client relationships.

How You Create Value

You create value by providing expert-level troubleshooting and resolution for complex technical issues, ensuring a high level of client satisfaction and reducing the backlog of difficult tickets. Your proactive and collaborative approach supports the Escalations team in handling tough tickets quickly, preventing long-term open cases, and improving the overall client experience.

Key Responsibilities

Resolve escalated technical issues requiring advanced troubleshooting, working closely with the Service Desk and other internal teams.
Provide on-site support when necessary, ensuring all escalated issues are handled effectively and promptly.
Ensure escalated tickets are resolved within agreed SLA, with a focus on resolution times and preventing extended delays.
Collaborate with the NOC and other teams to ensure client systems remain healthy, secure, and up to date.
Assist in documenting resolutions and sharing knowledge with team members to prevent repeat issues.
Take ownership of client issues, acting as the senior point of contact to ensure client expectations are met or exceeded.
Participate in on-call rotations for one week at a time, typically 4–5 times per year per technician, to provide after-hours support for escalated incidents and critical issues.
Utilize CRM, ticketing systems, and BI dashboards to track service metrics (CSAT, NPS) and support delivery of high-quality services.

What Success Looks Like

Escalated tickets are resolved within SLA without requiring Tier III intervention.
Client satisfaction scores reflect consistent, high-quality service delivery.
Documentation of resolutions is thorough, reducing repeat incidents across the team.
On-call rotations are covered reliably, and escalations are handled with urgency and professionalism.
Strong collaboration with Service Desk, NOC, and Field Services teams.

Skills & Attributes

Advanced networking troubleshooting. In-depth knowledge of network infrastructure, firewalls, routers, and switches, with a focus on Layer 2 and 3 networking issues.
Windows Server proficiency. Experience diagnosing and resolving issues related to Active Directory, DNS, DHCP, and file-sharing services.
Virtualization expertise. Hands-on experience with Hyper-V and VMware, managing and troubleshooting virtual environments.
Backup and disaster recovery knowledge. Familiarity with BDR solutions and troubleshooting backup issues to ensure data integrity.
Security and firewall configuration. Experience with firewall configurations and security protocols, including identifying and mitigating security risks.
Cloud platform familiarity. Working knowledge of Microsoft Azure and other cloud environments to handle escalated cloud service issues.
Microsoft 365 expertise. Advanced troubleshooting across M365 services, including Exchange Online, SharePoint, and OneDrive.

Communication. Demonstrated ability to proactively manage client expectations and collaborate effectively with internal teams under pressure.

Working Conditions

Professional office environment (Hybrid eligible).
Participation in on-call rotations is required to address after-hours escalations and urgent client issues.
May require on-site client support depending to client needs.
Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

The statements above are intended to describe the general nature and level of work being performed by people assigned to this job. Other duties may be assigned as needed.

Requirements:

Experience & Education

2+ years of experience in IT support, with a focus on troubleshooting complex technical issues.
At least three of the following certifications (or equivalent) are required: A+, Server+, Net+, Security+, Linux+, Microsoft Certified: Microsoft 365 Administrator Associate (MS101), Microsoft Certified: Microsoft 365 Security Administrator Associate (MS500).
Additional certifications such as CySa+, Microsoft AZ-800, Cisco CCNA, or CISSP are highly desired.
Strong familiarity with M365 administration, virtualization technologies, and network troubleshooting.
Nexus IT offers 2 hours per week of paid company time for certification training and clear career progression paths based on skill development.
Bachelor’s degree in Information Technology or a related field preferred but not required.
Excellent communication and interpersonal skills, with the ability to work effectively with clients and internal teams.

Apply Now

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it support jobs in sandy ut

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