Top 8 Client success Jobs in Sanford Nc

CUSTOMER SERVICE ASSOCIATE IV - HYBRID
TE Connectivity —Fuquay-Varina, NC
- $47,600 - $59,400 a year
- Hybrid work
- Mid-level
- Office
- High school diploma or GED
- Employee stock purchase plan
- Disability insurance

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CUSTOMER SERVICE ASSOCIATE IV - HYBRID

TE Connectivity -
Fuquay-Varina, NC

Apply Now

Job Details

$47,600 - $59,400 a year

Benefits

Employee stock purchase plan
Disability insurance
Health insurance
401(k)
Paid time off
Life insurance

Qualifications

Managing customer accounts
Customer relationship building
Customer returns handling
Customer order taking
Account development
Financial issue resolution
High school diploma or GED
Returns processing in distribution operations
Continuous improvement
Sales management systems proficiency
Logistics order management
CRM system proficiency
Billing issue inquiries
Order issue resolution
Account management
Backlog management
Technical sales experience

Full Job Description

TE Connectivity's Customer Service Team interacts with customers, company sales, and/or service representatives to handle a variety of pre-sales or post-sales service functions. The team processes transactions via phone, internet and correspondence from customers and representatives. Provide technical product support as needed and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy. Currently a Hybrid position with in-office presence required. Remote opportunity is not available.

Job Requirements

Key point contact/liaison for customers within assigned territory

Management of Key Accounts

Oversee Customer Order Fulfillment within the order to cash process

Provide pricing and availability of material to customers

Process orders as needed and any required changes

Provide product data and technical information to customers

Work with TE employees to resolve delivery issues

Expedite and Escalate orders

Process customer complaints

Process and coordinate returns

Resolve customer billing issues/residuals

Process billing adjustments

Backlog management

Case management within Salesforce

Work collaboratively with key internal departments to address customer issues

Provide support to Sales Managers and Manufacturer Representatives

Engage and collaborate with sales, product management, planning, pricing, and shipping

Identify opportunities to drive solutions and continuous improvements for customer satisfaction

What your background should look like

High school diploma or equivalent is required
Experience in Industrial Manufacturing setting preferred
Completion of an AA degree or equivalent is preferred
3 years of Account Management Experience
Customer Success/Customer Relationship Management Skills
SAP and Sales Force experience is preferred

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

ABOUT TE CONNECTIVITY

TE Connectivity plc (NYSE: TEL) is a global industrial technology leader creating a safer, sustainable, productive, and connected future. As a trusted innovation partner, our broad range of connectivity and sensor solutions enable the distribution of power, signal and data to advance next-generation transportation, energy networks, automated factories, data centers enabling artificial intelligence, and more.

Our more than 90,000 employees, including 10,000 engineers, work alongside customers in approximately 130 countries. In a world that is racing ahead, TE ensures that EVERY CONNECTION COUNTS. Learn more at www.te.com and on LinkedIn, Facebook, WeChat, Instagram and X (formerly Twitter).

COMPENSATION

Competitive base salary commensurate with experience: $47,600 – $59,400 (subject to change dependent on physical location)
Posted salary ranges are made in good faith. TE Connectivity reserves the right to adjust ranges depending on the experience/qualification of the selected candidate as well as internal and external equity.
Total Compensation = Base Salary + Incentive(s) + Benefits

BENEFITS

A comprehensive benefits package including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off and voluntary benefits.

EOE, Including Disability/Vets

IMPORTANT NOTICE REGARDING RECRUITMENT FRAUD
TE Connectivity has become aware of fraudulent recruitment activities being conducted by individuals or organizations falsely claiming to represent TE Connectivity. Please be advised that TE Connectivity never requests payment or fees from job applicants at any stage of the recruitment process. All legitimate job openings are posted exclusively on our official careers website at te.com/careers, and all email communications from our recruitment team will come only from actual email addresses ending in @te.com. If you receive any suspicious communications, we strongly advise you not to engage or provide any personal information, and to report the incident to your local authorities.

Job Locations:

8000 PURFOY ROAD
FUQUAY - VARINA, North Carolina 27526
United States

Posting City: FUQUAY - VARINA

Job Country: United States

Travel Required: Less than 10%

Requisition ID: 156173

Workplace Type: Hybrid

External Careers Page: Customer Service

Apply Now

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