Top 20 Helpdesk manager Jobs in Santa Ana, Ca

Help Desk Support Representative
Travis Mathew —Huntington Beach, CA
- $36.71 - $44.04 an hour
- Full-time
- Mid-level
- Office
- 2 years
IT Support Specialist
Polymer Concepts Technologies, Inc —Anaheim, CA
- $33.65 - $42.31 an hour
- Full-time
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Health insurance
Quick Apply
IT Support Technician
Intratek Computer Inc —Santa Ana, CA
- Up to $32 an hour
- Contract
- Word processing
- English
- Research
- Paid holidays
- Health insurance
Quick Apply
Desktop Technician – Mid Level
Intratek Computer Inc —Orange, CA
- Contract
- Computer science
- Computer Science
- Mid-level
- Paid holidays
- Health insurance
IT Help Desk Lead
Qcells —Irvine, CA
- $89,100 - $117,600 a year
- Full-time
- Azure
- Mid-level
- Office
Quick Apply
1d
Customer Support Specialist (HYBRID)
InBody —Cerritos, CA
- $21 - $27 an hour
- Full-time
- Hybrid work
- Spanish
- ERP systems
- Office
- Wellness program
- Paid holidays
DEPARTMENT SERVICES AIDE
City of Huntington Beach, CA —Huntington Beach, CA
- $17.77 - $29.63 an hour
- Temporary
- Current TB test
- Word processing
- Writing skills
IT Manager
Pulmuone Foods USA, Inc. —Buena Park, CA
- $100,000 - $110,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
10037 - Sr. Manager, IT Service Management
Hyundai Autoever America —Irvine, CA
- $175,000 - $190,000 a year
- Full-time
- Computer science
- Computer Science
- 11+ years
Quick Apply
Technician, IT Support (Temp)
MicroVention, Inc. —Aliso Viejo, CA
- $24.07 - $30.00 an hour
- Temporary
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Coordinator, Support Centers
PDS Health —Irvine, CA
- $18.70 - $24.50 an hour
- Full-time
- Microsoft Outlook
- Inventory management
- Office
- Health insurance
- Dental insurance
Helpdesk Support Technician
Los Angeles Regional Food Bank —City of Industry, CA
- $21 - $24 an hour
- Full-time
- Computer Science
- English
- Mid-level
- 403(b) matching
- Paid holidays
Quick Apply
IT Manager
Diality —Irvine, CA
- $130,000 - $149,000 a year
- Computer science
- Computer Science
- HIPAA
Quick Apply
Systems Support Analyst
Boot Barn —Irvine, CA
- $23 - $25 an hour
- Computer science
- Computer Science
- Heavy lifting
- Store discount
Quick Apply
Manager of IT Operations
Voyager Technologies, Inc. —Long Beach, CA
- $115,000 - $130,000 a year
- Computer Science
- System design
- 3 years
- Dental insurance
- Vision insurance
Quick Apply
IT Service Management & Integration Lead
Envista —Brea, CA
- $145,000 - $193,000 a year
- Computer Science
- 5 years
- Office
- Paid holidays
- Disability insurance
IT WHSE Support Technician
Chedraui USA —Commerce, CA
- $26 - $28 an hour
- Weekends as needed
- Computer science
- Computer Science
- Computer literacy
Technology and Innovation - OneStream Manager
Riveron —Orange County, CA
- $116,000 - $160,000 a year
- Full-time
- Hybrid work
- Oracle
- Finance
- Bachelor's degree
- Health insurance
- Dental insurance

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Own endpoint management for the company's Windows laptop and desktop fleet across the offices and remote/field locations, including device enrollment, imaging,…
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IT Systems Manager
Surf & Sand Resort —Laguna Beach, CA
This position may be eligible for additional compensation according to the Company's policies, as they may be amended from time to time.
$70,304 - $82,000 a year
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Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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9d
IT Help Desk Technician
Integrated Services for Behavioral Health —Columbus, OH
Under indirect supervision, this position will also provide responses to telephone calls, email requests, helpdesk tickets, and direct staff requests for…
$25.66 - $30.06 an hour
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14d

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helpdesk manager jobs near santa ana, ca

Help Desk Support Representative

Travis Mathew -
Huntington Beach, CA

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Job Details

Full-time
$36.71 - $44.04 an hour

Qualifications

IT department experience

Full Job Description

TravisMathew is a premium apparel brand that exists because we seized an opportunity—and we’re inviting you to take yours. Back in 2007, we saw there weren’t many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life—plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.

JOB OVERVIEW

The Help Desk Support Representative is responsible for providing efficient, timely, and high-quality Level I and II technical support to end-users of TravisMathew information systems.

ROLES AND RESPONSIBILITIES

Perform computer operational maintenance which includes the ability to install, setup, configure troubleshoot, and optimize client computer systems, peripherals, and components
Consistently demonstrate professional and superior customer service and interpersonal skills
Create and update incidents within ticket tracking system including detailed incident and resolution information
Configure and support anti-virus/anti-malware software and promptly address any reported security breaches
Update existing documentation as needed and create standard operating procedures and support KBs
Maintain assets (i.e., laptops, workstations, mobile devices, etc.) and updated inventory lists
Support new hire account creation, computer set-up and user orientation as needed
Ensure critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines
Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines
Responsible for all 3rd party client applications, mobile devices, and wireless networking support
Comply with and support departmental standards, service level agreements, process and procedures as required by IT SOX and security compliance
Support termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc.
Uses the company’s ticketing system to record thorough notes and to completely document customer interactions in the tickets created on their behalf
Manages tickets via the Support desk dashboard to ensure that time to first response SLAs are met
Regularly monitors the Support desk dashboard to triage tickets and monitors/prioritizes for ticket aging
Appropriately escalate widespread incidents to Management or Service Desk lead.

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)

Exceptional Customer Service, soft skills.
Proficient in Microsoft Windows desktop OS and the Microsoft Office 365 Suite.
Working knowledge of Mac/OS X and iOS.
Working knowledge of Active Directory and Microsoft Windows domains, group policies.
Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components.
Basic understanding of A.I. platforms and tools -Microsoft Copilot preferred.
Able to recognize and analyze system issues on a working level and identify resolutions or required escalations.
Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment.
Basic understanding of 3rd party application support and troubleshooting.
Strong logic and technical problem-solving ability, along with high attention to detail.
Experience with multifunction printers, scanners and other standard office equipment.
At least basic knowledge of network concepts: DNS, DHCP, IP addresses, MAC addresses, Windows firewall.

EDUCATION AND EXPERIENCE

Minimum 2 years of corporate IT Support Desk experience
Relevant certifications, such as A+, Microsoft, and customer service training preferred

#LI-Onsite

29.38 - 36.71 - 44.04 USD Hourly

If your experience is close to what we're looking for, please consider applying! Experience comes in many forms – skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.

TravisMathew is an Equal Employment Opportunity

Apply Now

Refine Your Search

helpdesk manager jobs in santa ana, ca

Help Desk Support Representative

IT Support Specialist

IT Support Technician

Desktop Technician – Mid Level

IT Help Desk Lead

Customer Support Specialist (HYBRID)

DEPARTMENT SERVICES AIDE

IT Manager

10037 - Sr. Manager, IT Service Management

Technician, IT Support (Temp)

Coordinator, Support Centers

Helpdesk Support Technician

IT Manager

Systems Support Analyst

Manager of IT Operations

IT Service Management & Integration Lead

IT WHSE Support Technician

Technology and Innovation - OneStream Manager

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