Top 218 Information systems manager Jobs in Santa Ana Ca

Manager, IT Service Desk
Carrington Mortgage Holdings —Orange, CA
- Full-time
- Computer Science
- 3 years
- Supervising experience
- Health insurance
- Tuition reimbursement
IT Manager
Pulmuone Foods USA, Inc. —Buena Park, CA
- $100,000 - $110,000 a year
- Full-time
- Computer science
- Microsoft Outlook
- Computer Science
- Disability insurance
- Health insurance
Quick Apply
IT Site Manager
HCEW MANAGEMENT SERVICES LLC —City of Industry, CA
- $130,000 - $150,000 a year
- On call
- Computer Science
- ERP systems
- 3 years
- Profit sharing
- Disability insurance
Manager, Information Tech
AHMC Healthcare —South El Monte, CA
- From $110,770 a year
- Full-time
- Computer science
- Computer Science
- Hospital
Finance Manager (Mandarin-Speaking)
Reproductive Fertility Center —Corona, CA
- From $75,000 a year
- Full-time
- CPA
- Clinic experience
- Finance
- Disability insurance
- Health insurance
Quick Apply
Lead Internal Auditor
HF Foods Group —City of Industry, CA
- $90,000 - $130,000 a year
- Full-time
- Microsoft Excel
- CPA
- 5 years
- Disability insurance
- Health insurance
Quick Apply
ICMS Case Manager
LINC HOUSING CORPORATION —Wilmington, CA
- $23.69 - $27.87 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
ICMS Case Manager
LINC HOUSING CORPORATION —Long Beach, CA
- $23.69 - $27.87 an hour
- Weekends as needed
- Microsoft Word
- Background check
- Writing skills
- Disability insurance
- Health insurance
Quick Apply
Manager, Dealer Parts Planning
Mobis Parts America, LLC. —Fountain Valley, CA
- $122,367.54 - $162,054.31 a year
- Dealership
- 5 years
- Master's degree
- Paid holidays
- Health insurance
Quick Apply
Human Resource Manager
Matrix Bottling Group —Montebello, CA
- $80,000 - $100,000 a year
- Full-time
- 18 years or older
- Spanish
- Employment & labor law
- Relocation assistance
- Health insurance
Quick Apply
Case Manager - Permanent Supportive Housing
Pathways of Hope —Fullerton, CA
- $25 an hour
- Weekends as needed
- Spanish
- Microsoft Excel
- Microsoft Outlook
- Health insurance
- Dental insurance
Quick Apply
Housing Case Manager - The 101 Apartments
Jamboree —Long Beach, CA
- $24 - $28 an hour
- Full-time
- Computer literacy
- Cooking
- Mid-level
Quick Apply
Human Resources Manager
Randstad —Montebello, CA
- $90,000 - $110,000 a year
- Full-time
- Spanish
- Management
- 5 years
- AD&D insurance
- Disability insurance
Quick Apply
3d
Recruiting Manager, Permanent Placement (Technology)
Robert Half —Irvine, CA
- $68,640 - $85,000 a year
- Email
- Hybrid work
- Computer science
- Computer Science
- Mid-level
- Paid parental leave
- Health savings account
IT Manager
Diality —Irvine, CA
- $130,000 - $149,000 a year
- Computer science
- Computer Science
- HIPAA
Quick Apply
Project Manager
University of California, Irvine —Irvine, CA
- $88,000 - $106,400 a year
- Full-time
- Background check
- Management
- 5 years
- Health insurance
- Retirement plan
Engineering Manager
Redwood Trust Inc —Irvine, CA
- $170,000 - $200,000 a year
- Full-time
- Computer science
- Computer Science
- System design
- Paid parental leave
- Employee stock purchase plan
Quick Apply
Information Technology Manager
Healthcare Staffing Professionals, Inc. —El Monte, CA
- $68.22 an hour
- Urgently hiring
- Computer science
- Computer Science
- 5 years
- Paid holidays
- Dental insurance
Quick Apply
Patient Billing and Collections Manager - PB Financial Services - FT Days
University of California, Irvine —Anaheim, CA
- $100,100 - $187,500 a year
- Full-time
- Background check
- Customer service
- Computer literacy
- Health insurance
- Retirement plan
9d
Manager, IT Engineering
FASTENER DISTRIBUTION HOLDINGS LLC. —Commerce, CA
- $125,000 - $150,000 a year
- Full-time
- Computer science
- 7 years
- Computer Science
- Health insurance
- Dental insurance

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Manager, IT Service Desk

Carrington Mortgage Holdings -
Orange, CA

Apply Now

Job Details

Full-time

Benefits

Health insurance
Tuition reimbursement
401(k) matching
Referral program

Qualifications

Vendor relationship building
Managing technical support teams
Network troubleshooting
Mobile device support
Wireless networking
Managing teams in a customer support role
Incident management software
Operating system updates
Supervising experience
Patch management
Wireless communication system operation
Desktop (troubleshooting support)
Software asset management
Customer support ticket management
WAN
UEM
IP networking
Desktop administration
IT department experience
Ticketing system technical support

Full Job Description

What you’ll do:

Enforces service delivery standards and operational metrics established in partnership with the VP of IT Operations, manages team performance, prioritizes day-to-day operational activities, oversees escalated technical issues, and drives team-level continuous improvement initiatives designed to enhance customer satisfaction, operational efficiency, and technology adoption. Serves as a key liaison between business units and IT, ensuring technology services effectively support organizational objectives. This position sits organizationally between individual contributor Service Desk staff (including Sr. Desktop Technicians) and IT leadership, reporting to the VP of IT Operations and serving as the primary point of accountability for day-to-day Service Desk performance between those levels. Performs all duties in accordance with the company's policies and procedures and all applicable federal, state, and local laws and regulations.

Leadership & Management

Lead, coach, develop, and manage a team of Sr. Desktop Technicians, Desktop Support Technicians, and other Service Desk personnel.
Establish team-level goals, performance expectations, and operational metrics that support Service Desk-wide service level objectives set by IT leadership.
Conduct performance evaluations, provide ongoing feedback, and create development plans to support employee growth and succession planning.
Oversee staffing, scheduling, workload distribution, and resource allocation to ensure appropriate service coverage and timely issue resolution.
Foster a customer-focused culture centered on service excellence, accountability, collaboration, and continuous improvement.
Manage employee relations matters in accordance with company policies and practices.

Service Desk Operations

Direct day-to-day Service Desk and Desktop Support operations, ensuring efficient and effective support for end-user technology services.
Monitor service requests, incidents, escalations, and problem resolution activities to ensure compliance with established service level agreements (SLAs).
Serve as the primary escalation point for complex technical and operational issues.
Implement, enforce, and maintain Service Desk processes, procedures, standards, and documentation; serve as a content contributor to the development and periodic review of enterprise-level standards led by the VP of IT Operations.
Analyze service performance trends and implement corrective actions to improve service quality, responsiveness, and customer satisfaction.
Ensure consistent execution of incident, request, problem, asset, and change management processes using the company's incident management system (e.g., ManageEngine ServiceDesk).
End-User Computing & Desktop Services
Oversee the deployment, configuration, maintenance, and lifecycle management of desktop computers, laptops, mobile devices, peripherals, and related hardware.
Ensure the team effectively supports operating systems, business applications, productivity tools, printing services, and endpoint technologies.
Manage workstation imaging, software packaging, operating system deployment, patch management, and device provisioning processes.
Oversee user account administration and access management in accordance with company information security policies and standards.
Ensure proper support for hardware installations, upgrades, relocations, and equipment refresh initiatives.
Manage enterprise endpoint management and desktop administration tools, including Microsoft Intune and comparable platforms, to support device inventory, software deployment, remote support, patching, and compliance activities.
Technology & Process Improvement
Identify opportunities to improve Service Desk efficiency through automation, standardization, self-service technologies, and process enhancements.
Partner with Infrastructure, Information Security, Applications, and Business Technology teams to resolve systemic issues and improve service delivery.
Maintain knowledge management processes and ensure support documentation remains accurate and current, contributing team-level insight to broader knowledge management strategy led by IT leadership.
Evaluate emerging technologies and recommend solutions that enhance user productivity and supportability.
Participate in IT projects and initiatives, ensuring Service Desk readiness and successful end-user adoption.
Asset & Vendor Management
Oversee IT asset lifecycle management processes, including procurement coordination, inventory controls, deployment tracking, and equipment disposal.
Ensure software license compliance and effective management of approved software inventories.
Coordinate vendor support services and maintain productive relationships with technology suppliers and service providers.
Assist in budget planning, forecasting, and management of Service Desk-related expenditures.
Reporting & Compliance
Develop and present operational reports and service metrics to IT leadership.
Monitor key performance indicators, including incident resolution, customer satisfaction, service levels, technician productivity, and operational trends.
Ensure compliance with company policies, security standards, audit requirements, and regulatory obligations, including SSAE18 and NIST requirements applicable to end-user computing.
Support biannual disaster recovery testing efforts as they relate to Service Desk and end-user computing readiness.
Partner with the VP of IT Operations to align Service Desk objectives with broader IT strategy, escalate significant risks or resource needs, and provide visibility into team performance and customer impact.
Serve as a content contributor to Service Desk policy development, procedural standards, and organizational analysis initiatives led by the VP of IT Operations, providing front-line operational data, staff feedback, and improvement recommendations to inform their development and periodic review; ownership of enterprise-level policy and organizational analysis rests with IT leadership.
What you’ll need:
Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field; equivalent combination of education and experience may be considered.
Seven (7) or more years of progressive IT support, desktop support, or Service Desk experience.
Three (3) or more years of supervisory, team lead, or management experience leading technical support teams.
Experience managing Service Desk operations, ticketing systems, service level agreements, and end-user support organizations.
Experience with Microsoft Windows administration, desktop deployment, endpoint management, and troubleshooting.
Experience administering and supporting Microsoft 365 technologies and enterprise productivity applications preferred.
Experience with IT asset management, software distribution, patch management, and endpoint management platforms.
Experience with network troubleshooting and working knowledge of TCP/IP, LAN/WAN, wireless networking, and related technologies.
ITIL Foundation certification preferred.
Microsoft, CompTIA, HDI, or other relevant industry certifications preferred.
Prior experience as a Sr. Desktop Technician or in a comparable senior desktop/service desk support role is highly desirable, providing direct familiarity with the day-to-day work of the team being managed.

Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: www.carringtonhc.com .

What We Offer:

Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
Customized training programs to help you advance your career.
Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
Educational Reimbursement.
Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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Refine Your Search

information systems manager jobs in santa ana ca

Manager, IT Service Desk

IT Manager

IT Site Manager

Manager, Information Tech

Finance Manager (Mandarin-Speaking)

Lead Internal Auditor

ICMS Case Manager

ICMS Case Manager

Manager, Dealer Parts Planning

Human Resource Manager

Case Manager - Permanent Supportive Housing

Housing Case Manager - The 101 Apartments

Human Resources Manager

Recruiting Manager, Permanent Placement (Technology)

IT Manager

Project Manager

Engineering Manager

Information Technology Manager

Patient Billing and Collections Manager - PB Financial Services - FT Days

Manager, IT Engineering

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