Company Overview
Lilac Pâtisserie is a dedicated gluten-free bakery and casual cafe dining experience in downtown Santa Barbara and in Montecito offering a menu that appeals to the health-conscious and discerning diner alike. We are committed to providing exceptional breakfast and lunch service in a warm, welcoming atmosphere. Our restaurant is known for its home cooking featuring fresh ingredients, niche baked goods, and great service in an approachable environment.
At Lilac Pâtisserie, we are dedicated to providing joyful service and are committed to employing individuals aligned with our core values of integrity, respect, clarity, community and growth.
Our ideal employee is a passionate, service-oriented individual who embodies our core values, translating them into intentional actions every day.
- Grit: We persist through challenges and setbacks, maintaining focus and effort toward long-term goals despite difficulties.
- Accountability: We consistently follow through on commitments, own our mistakes, and make decisions guided by honesty and fairness, even when no one is watching.
- Clarity: We prioritize clear and open communication, proactively seeking to eliminate confusion by setting expectations and sharing information transparently.
- Community: We foster a sense of belonging by building respectful relationships, supporting fellow team members, and engaging in initiatives that strengthen the workplace and the wider community.
- Growth: We are curious and solution-focused, seeking out opportunities for learning and development while remaining open to feedback and new ideas.
We greet challenges with enthusiasm, celebrate the success of others as much as our own, and find creative ways to spread positivity within the team. With a proactive attitude, we anticipate the needs of guests and coworkers alike, consistently delivering joyful service that goes above and beyond. Our ideal candidate doesn't just align with our values—they live them, creating an inspiring and supportive environment for everyone they encounter.
Job Summary
The Floor Manager oversees daily café and bakery operations on the floor, ensuring smooth service flow, excellent guest experiences, and effective coordination between the front-of-house (FOH) and back-of-house (BOH) teams. This role combines guest service leadership with operational management responsibilities, including supervising staff, resolving guest concerns, monitoring service performance, and supporting the General Manager with training, scheduling, and administrative tasks.
Key Responsibilities
Guest Service & Experience
- Welcome and engage guests, maintaining a friendly and efficient atmosphere.
- Support the team during peak hours by assisting at the register, expediting orders, and delivering items when needed.
- Address and resolve guest concerns promptly and professionally, ensuring satisfaction.
- Monitor service areas to ensure order accuracy, clean presentation, and timely guest flow.
Team Leadership & Development
- Lead, coach, and mentor FOH staff, including cashiers, baristas, bussers, and support staff.
- Model best practices in hospitality, efficiency, and professionalism.
- Hold the team accountable for service standards, guest interactions, and closing/opening duties.
- Conduct pre-shift huddles to review daily priorities, product features, or operational updates.
- Partner with the General Manager to provide feedback, identify training needs, and suggest process improvements.
Operational Management
- Oversee FOH setup, cleanliness, and readiness for service throughout the day.
- Collaborate with BOH to maintain smooth order flow, quality standards, and timely food/drink delivery.
- Monitor product display cases, self-service stations, and retail offerings for freshness, appearance, and restocking.
- Authorize adjustments, discounts, or comps within company guidelines.
- Ensure compliance with health, food safety, and workplace safety standards.
Menu & Product Knowledge
- Maintain thorough knowledge of café, bakery, and retail offerings, including ingredients, preparation methods, and allergen information.
- Train staff to upsell and make guest recommendations that enhance their experience.
Administrative & Financial Support
- Assist with scheduling, shift coverage, and attendance tracking.
- Monitor daily sales activity and help reconcile cash/credit transactions as needed.
- Support labor cost goals by adjusting floor staffing levels based on business demand.
- Contribute to initiatives that improve efficiency, guest flow, and overall profitability.
Qualifications
- 2+ years of restaurant experience, with at least 1 year in a supervisory or lead server role.
- Strong leadership, communication, and conflict resolution skills.
- Ability to multitask and adapt in a fast-paced environment.
- Solid knowledge of food, beverages, and service etiquette.
- Familiarity with POS systems and basic reporting.
- Knowledge of California labor and food safety standards preferred.
Education
- High school diploma or equivalent required.
- Hospitality, business, or food service coursework is a plus.
- Food Handler’s Certification required; Responsible Beverage Service (RBS) Certification preferred.
Benefits (for eligible employees)
- Competitive salary.
- Employee discounts and complimentary food/beverages while on shift.
- Health insurance: 50% employer contribution toward employee-only premium after a 90-day waiting period.
- Paid Sick Leave: 40 hours (5 days) of Paid Sick Leave frontloaded annually, available for use after 90 days of employment, in accordance with California law.
- Paid Vacation/PTO: Exempt employees accrue vacation/PTO benefits beginning after 90 days of employment (details in employee handbook).
- Bus pass stipend for full-time employees.
Pay: $70,304.00 - $75,000.00 per year
Benefits:
- Dental insurance
- Health insurance
- Paid time off
Experience:
- Supervisory: 1 year (Required)
- Restaurant: 2 years (Preferred)
Location:
- Santa Barbara, CA 93101 (Preferred)
Shift availability:
Work Location: In person
