BEGA North America is a world renowned manufacturer of architectural lighting solutions
Illuminating What Matters:
A guiding light for elevating our thinking beyond day-to-day activity in a clear and memorable way, BEGA North Americas vision intentionally possesses more than one meaning. Naturally, as an architectural lighting company, to illuminate a surface or an object makes perfect sense. Theres a deeper meaning, however. To illuminate can also mean to make lucid or clear, or to shed light on an important concept or idea. Whether its for our industry, our community, or our family, we want to matter to people who want to matter to us. And most importantly, to illuminate can also mean to enlighten, as with knowledge. We invest heavily in our people, and believe this simple idea is why they ultimately choose BEGA for a lifetime, because were focused on illuminating what matters to them.
Who we are
Intended to articulate the organizations culture and used as a tool to govern behavior and shape critical decision making throughout the enterprise, BEGA has established three core values.
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Quality We have an unwavering commitment to Quality above all in our people, products, partners and processes.
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Family We are a diverse Family of passionate and self-driven individuals who act with integrity, fairness and respect, that hold one another accountable to the highest standards, and collectively promote work-life balance.
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Growth We embrace perpetual Growth and development, continuous learning and constant improvement, enabling the brand, the organization, and the individual to realize their full potential.
What we believe in
Respect we treat everyone with respect by being polite and kind.
Integrity we act with integrity by being honest and following our moral and ethical convictions. Ownership we possess an attitude of ownership and a mentality that desires us all to thrive. Accountability we lead by example, always accountable for doing what we agreed we would do.
Diversity & Inclusion we promote creating a culture of inclusive and diversity in order to achieve a work environment in which all individuals are treated fairly and respectfully with equal access to opportunities and resources.
Position Profile
Service leads the customer experience. Delivering an exceptional customer experience requires a unified front across the entire company. In this dynamic, service teams not only respond to customers requests but increasingly function as additional sales channels and brand ambassadors. In support of our service purpose and tasks, a BEGA Order Entry (OE) Specialists role is to process new orders on time, and with zero defects, every time. The OE Specialist verifies that the ordering customer information, billing information, project and product details, and commission splits provided by our sales partners are received with all necessary information and entered with precision. As a member of the service team, the OE Specialist must always exhibit our core values; everything must be done with Quality as the driving force.
Knowledge & Experience
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Minimum of an associates degree (AS/AA) from a two-year college or technical school.
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Customer service experience of any kind is preferred but not required. Training will be provided.
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Must have the capacity to learn and navigate software programs and business systems quickly.
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Must have strong problem solving skills and an analytical approach to all tasks.
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Strong interpersonal skills are required, written and verbal communication skills must be excellent.
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Possesses a positive, professional attitude, and a willingness to be part of a team environment.
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Create a customer-centric sales and service approach throughout BEGA to drive brand loyalty.
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Differentiate BEGA by consistently offering proactive & consultative customer engagement.
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Establish robust operational systems to deliver a unified & solutions oriented experience.
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Ensure conversational customer interactions to further our brands recognition and reputation.
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Drive team engagement & ownership with core values, training, empowerment and accountability
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Demonstrate a high standard of work ethic, professionalism, punctuality and reliability at all times.
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Show strong attention to details and the ability to prioritize and delegate order workload amongst team.
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Challenge the process! Evaluate, promote, and support continuous improvement every day.
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Act with respect, integrity, ownership and accountability at all times BEGAs pillars of leadership.
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Ensure quality above all, consistently working towards zero errors or defects in everything we do.
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Enter 100% of all customer purchase orders received by 3:00 PM or earlier within the day received.
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Achieve productivity standards for the OE process are met daily ( 30 orders entered per day).
Position Dimensions
Data entry and delegation of 50 75 customer purchase orders per day.
BEGA North America is located in the heart of the picturesque American Riviera just south of Santa Barbara. This setting offers endless access to outdoor activities such as hiking, sailing, surfing, mountain biking, and the likes. We offer an attractive
compensation package, including health care, 401(k), vacation and personal pay, educational reimbursement program, on-site gym, jogging path, wellness programs and a remarkable work environment.
