At AppFolio, we paddle as one. We ride and make waves together, with a relentless focus on building great products for the way our customers work and live today—and tomorrow. AppFolio is a destination organization where careers are made and accelerated. Here, innovation is a team sport.
We are looking for a highly organized, proactive, and detail-oriented Executive Assistant to support our SVP, Client Services. This role is critical in enabling effective leadership across a large, complex organization responsible for delivering value across the full customer journey.
The ideal candidate thrives in a fast-paced environment, anticipates needs before they arise, and operates with a high degree of ownership, discretion, and judgment. This role goes beyond traditional administrative support—it is a key partner in driving operational efficiency, alignment, and execution across the Services organization.
Your impact
Provide high-level administrative program specialist support to the SVP, Client Services, including calendar management, travel coordination, expense management, and meeting planning
Act as a strategic partner in managing priorities, ensuring time is aligned to highest-impact work
Lead the organizational and strategic communications and engagement strategy for Client Services, engaging across the leadership team to build a strong culture and team engagement.
Coordinate cross-functional meetings, leadership forums, and offsites to support alignment across Client Services; partner to cross-functional program specialists across the business
Support planning and execution of key team events, leadership sessions, and organizational meetings
Drive operational excellence by managing logistics, tracking action items, and ensuring follow-through on key initiatives
Partner with leaders across AppFolio and other functions to facilitate communication and coordination
Operate as part of the broader Revenue Executive Assistant team to drive seamless coordination and alignment across leadership
Help maintain strong team culture through thoughtful planning of engagement moments and events across SB, Dallas, and Remote teams
Travel planning and logistics for the Client Services team and leaders
Qualifications
5+ years of experience supporting senior executives, preferably at the SVP level in a SaaS or high-growth environment
Proven ability to operate independently, manage competing priorities, and execute with a high level of accuracy and discretion
Strong organizational and time management skills, with the ability to anticipate needs and proactively solve problems
Excellent communication and interpersonal skills; able to build relationships across all levels of the organization
High attention to detail and strong judgment in handling sensitive and confidential information
Experience supporting cross-functional teams in a fast-paced, dynamic environment
Proficiency in Google Workspace or Microsoft Office Suite and Slack
Competencies
Prioritization & Time Optimization: Aligns the SVP’s time to highest-impact work, proactively managing tradeoffs and protecting focus.
Proactive Problem Solving: Operates ahead of needs, identifying gaps or risks before they surface. Takes initiative to solve problems independently and keeps leaders one step ahead.
Operational Excellence & Execution: Drives seamless execution across logistics, meetings, and key initiatives. Builds systems, tracks action items, and ensures consistent follow-through across a complex organization.
Cross-Functional Coordination & Influence: Acts as a central connector across leaders, teams, and functions. Facilitates alignment, removes friction, and ensures clear communication across the business.
Advanced Communication: Communicates clearly, concisely, and confidently with senior leaders. Represents the SVP with professionalism and builds trust across all levels of the organization.
Judgment: Exercises strong judgment in handling sensitive information and navigating ambiguous situations. Maintains a high degree of confidentiality and trust.
Ownership & Accountability: Takes full ownership of outcomes, drives work forward independently, and ensures nothing drops.
The base salary range for this role is: $94,400–$118,000
The actual base salary will be determined based on factors including skills, experience, and location. This role may also be eligible for additional benefits and bonuses as part of AppFolio’s Total Rewards package.
