Top 1761 Guest experience manager Jobs in Santa Clara, Ca

Retail Operator Partner
CHAGEE Modern TeaHouse —Santa Clara, CA
- $90,000 - $110,000 a year
- Hybrid work
- 3 years
- Travel
- Mentoring
- AD&D insurance
- Disability insurance
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7d
Case Manager
LHH US —San Jose, CA
- $25 - $31 an hour
- Evening shift
- Mid-level
- Military encouraged
- Fair chance
- Commuter assistance
- Paid holidays
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Assistant General Manager with CapEx Experience
Heritage Estates Senior Living —Livermore, CA
- $85,000 - $95,000 a year
- Full-time
- Sales
- Mid-level
- Residential
- Paid jury duty
- Health savings account
Quick Apply
5d
Guest Services Manager
Aloft Santa Clara —San Jose, CA
- $70,350 - $95,000 a year
- Weekends as needed
- Microsoft Excel
- Microsoft Outlook
- Mid-level
Quick Apply
Workplace Experience Manager
Apptronik —Mountain View, CA
- $70,000 - $90,000 a year
- Overtime
- Mid-level
- Office
- High school diploma or GED
Quick Apply
11d
Academic Department Manager
Santa Clara University —Santa Clara, CA
- Part-time
- Hybrid work
- Microsoft Excel
- Writing skills
- Mid-level
Assistant Manager, Guest Experience | Los Gatos
Lululemon —Los Gatos, CA
- $27.31 - $46.19 an hour
- Weekends as needed
- Merchandising
- Mid-level
- High school diploma or GED
- Health insurance
- Dental insurance
2d
Front Office Manager - FT
SAN JOSE SHERATON —San Jose, CA
- $88,000 - $100,000 a year
- Full-time
- Microsoft Excel
- English
- Mid-level
- Disability insurance
- Health insurance
Quick Apply
Senior Events Manager
Marriott International, Inc —Santa Clara, CA
- $93,000 - $120,000 a year
- Full-time
- No experience needed
- Mid-level
- Hotel
Workplace Manager
TikTok USDS JV —San Jose, CA
- $84,000 - $142,223 a year
- Hybrid work
- 5 years
- Mid-level
- Office
- Paid parental leave
- Paid holidays
5d
Assistant Director of Events - Signia by Hilton San Jose
Hilton —San Jose, CA
- $120,000 - $130,000 a year
- Full-time
- 5 years
- Hotel
- Mentoring
- Paid parental leave
- Employee stock purchase plan
Practice Manager
Silicon Valley Medical Development —Mountain View, CA
- $107,348 - $146,000 a year
- Full-time
- CPR Certification
- Basic math
- Mid-level
12d
Senior Customer Marketing Manager, Strategic Customers
Snowflake —Menlo Park, CA
- $111,000 - $159,800 a year
- Full-time
- 7 years
- Office
- Bachelor's degree
- Health savings account
- Paid holidays
Guest Services Representative
Cooley LLP —Palo Alto, CA
- $30 - $36 an hour
- Overtime
- Inventory management
- English
- Bachelor's degree
- Commuter assistance
- Health savings account
Guest Service Supervisor - Santa Clara
Wag Hotels, Inc. —Santa Clara, CA
- $22.75 - $25.25 an hour
- 8 hour shift
- Inventory management
- Hotel
- High school diploma or GED
- Health insurance
- Dental insurance
Quick Apply
Community Manager
Bell Partners Inc. —San Jose, CA
- $80,000 - $100,000 a year
- Full-time
- Bachelor of Science
- Mid-level
- Supervising experience
- Health insurance
- Cell phone reimbursement
Quick Apply
Maintenance and Operations Manager
Apple —Santa Clara, CA
- $155,700 - $234,300 a year
- 7 years
- Office
- High school diploma or GED
- Employee stock purchase plan
- Health insurance
Property Manager (NE2024PM100)
Blue Castle Agency —Sunnyvale, CA
- $75,000 - $110,000 a year
- Full-time
- Mid-level
- 3 years
- Computer skills
- Dental insurance
- Vision insurance
Quick Apply
House Manager / Personal Assistant
Excellence Services, LLC —Atherton, CA
- $150,000 - $200,000 a year
- Full-time
- Background check
- Hospitality
- Google Workspace
- Health insurance
Quick Apply
Shelter Program Manager - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance

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guest experience manager jobs near santa clara, ca

Retail Operator Partner

CHAGEE Modern TeaHouse -
Santa Clara, CA

Quick Apply

Job Details

$90,000 - $110,000 a year
7 days ago

Benefits

AD&D insurance
Disability insurance
Health insurance
On-site gym
Dental insurance
Paid time off
Vision insurance
401(k) matching
Bereavement leave

Qualifications

Managerial strategic planning
Team leadership
Coaching
Change management
Team development
Profit & loss
Store management
Business operations
Profit and loss analysis
Retail management
Management experience within retail industry
Cross-functional communication
Team building

Full Job Description

CHAGEE (pronounced CHAH-jee) is a modern teahouse with more than 7,500 locations globally.

We are a global brand with proud roots in Yunnan, committed to bringing people together through tea. CHAGEE is awakening a modern tea movement, grounded in authentic heritage, fueled by cutting edge innovation, and crafted to nourish body and spirit.

Elevate your career with CHAGEE as an Operator Partner.

Through our stores across China, Asia Pacific, and the United States, we serve a staggering 100 million cups of tea monthly. CHAGEE is excited to expand its presence in the US market. This is your chance to be part of an exhilarating journey as we deliver the taste of authentic tea culture to America.

The Modern Tea Movement starts with you. At CHAGEE, we're connecting the world through modern tea — making friends, pouring tea, and building careers along the way. Join a team rooted in tradition, fueled by purpose, and scaling a global movement across North America.

Overview

Operators are multi-unit leaders responsible for elevating the guest experience, optimizing store performance, and developing the next generation of CHAGEE leaders. This role oversees a cluster of locations within an assigned region, with scope evolving in line with business growth and operational needs

Operators work on the business, leading through Store Management, driving strategy, ensuring operational consistency, and serving as the engine behind store performance, culture, and growth.

What You’ll Do

Lead the Business & Guest Experience

Act as a cultural ambassador for CHAGEE, fostering authentic guest experiences rooted in our values across all stores
Drive local community engagement through events, partnerships, and store-level marketing initiatives
Ensure consistent service quality, hospitality standards, and brand execution across locations

Optimize Multi-Unit Operations

Own P&L performance, forecasting, and multi-unit KPIs including labor, speed, revenue, and guest satisfaction
Analyze performance trends and translate insights into action plans that improve efficiency and results
Ensure audit readiness, safety compliance, and high standards of store maintenance and presentation
Partner with corporate teams to implement brand-wide initiatives such as equipment rollouts, menu updates, and operational pilots
Identify and lead store improvements, remodels, and operational upgrades

Develop & Empower Leaders

Hire, onboard, and develop Store Managers, building a strong leadership bench across locations
Provide consistent one-on-one coaching, feedback, and career development planning
Mentor high-potential leaders into future Operator or HQ pipeline roles
Address performance issues, escalations, and sensitive people matters with integrity and accountability
Ensure training standards, SOPs, and people practices are upheld at every level

Experience You Need to Be Successful

3–5+ years of experience in multi-unit management or high-volume store leadership
Proven ability to manage P&L ownership and business strategy across multiple locations
Strong coaching mindset with demonstrated experience developing leaders and building teams
Excellent communication, influence, and organizational skills across diverse stakeholders
Comfort leading through change with resilience, optimism, and accountability
Ability and willingness to travel regularly between store locations
Passion for premium tea, hospitality, and building something new from the ground up

What We Offer:

Hybrid work schedule for a balanced life
401K with company match to secure your future
Yearly bonus opportunity
Comprehensive medical, dental, and vision insurance
On-site fitness center and wellness programs
Exclusive discounts at our tea locations, theme parks, and gyms
Generous paid time off starting at 15 days, plus 7 federal holidays
Opportunities for continuous education and scholarships
Income protection including Disability, Life, and AD&D insurance
Bereavement leave for those difficult times

Join our team and be part of a brand that's as refreshing as our tea! We're excited to see how your talents will help us grow and create memorable experiences for our customers.

The estimated total cash compensation range for this position is $90,000 - $110,000, inclusive of base salary and estimated bonus. Final compensation will be determined based on the selected candidate and may vary depending on factors including (but not limited to): relevant knowledge and experience, skills, education, certifications, overall qualifications, and your specific work location.

Don't miss out on this incredible opportunity to be at the forefront of CHAGEE's expansion into the US market. Join us in shaping the future of premium tea culture and creating unforgettable experiences that will captivate American tea enthusiasts. Apply now and be part of something truly extraordinary!

CHAGEE is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status, or any other protected characteristic under applicable law.

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Refine Your Search

guest experience manager jobs in santa clara, ca

Retail Operator Partner

Case Manager

Assistant General Manager with CapEx Experience

Guest Services Manager

Workplace Experience Manager

Academic Department Manager

Assistant Manager, Guest Experience | Los Gatos

Front Office Manager - FT

Senior Events Manager

Workplace Manager

Assistant Director of Events - Signia by Hilton San Jose

Practice Manager

Senior Customer Marketing Manager, Strategic Customers

Guest Services Representative

Guest Service Supervisor - Santa Clara

Community Manager

Maintenance and Operations Manager

Property Manager (NE2024PM100)

House Manager / Personal Assistant

Shelter Program Manager - Family Shelter Services

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