Top 441 Online manager Jobs in Santa Clara, Ca

Digital Customer Success Manager
ServiceNow —Mountain View, CA
- $116,400 - $192,100 a year
- Online Application
- Remote
- Residential
- Fair chance
- Senior level
- Employee stock purchase plan
- Health insurance
Quick Apply
8d
Program Manager, Career & Graduate School Partnerships
QuestBridge —Palo Alto, CA
- $62,400 - $78,000 a year
- Full-time
- Remote
- 5 years
- Writing skills
- Public speaking
- Paid parental leave
- Health savings account
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Social Media Manager
VisitorsCoverage Inc. —Santa Clara, CA
- $70,000 - $90,000 a year
- Full-time
- Remote
- Marketing
- Customer service
- 5 years
- Paid parental leave
- Health insurance
Quick Apply
Product Integration Manager
Netflix —Los Gatos, CA
- $380,000 - $650,000 a year
- Remote
- 5 years
- Product management
- Senior level
- Paid holidays
- Health insurance
4d
Manager, HRIS
Ross Stores —Dublin, CA
- $125,800 - $206,650 a year
- Remote
- 3 years
- Analysis skills
- Bachelor's degree
5d
Client Engagement Operations Manager
Assured —Palo Alto, CA
- $165,000 - $185,000 a year
- Full-time
- Remote
- Analysis skills
- Senior level
- Communication skills
- Health savings account
- Paid holidays
7d
Staff Product Manager
Assured —Palo Alto, CA
- $210,000 - $250,000 a year
- Full-time
- Remote
- Senior level
- Communication skills
- Analytics
- Health savings account
- Paid holidays
Lead Fixture Purchasing Agent
Ross Stores —Dublin, CA
- $81,000 - $121,800 a year
- Remote
- Mid-level
- Microsoft Office
- Analysis skills
Credentialing Team Lead
BetterHelp —San Jose, CA
- $55,000 - $75,000 a year
- Full-time
- Remote
- Administrative experience
- Supervising experience
- Training & development
- Health insurance
- Dental insurance
Quick Apply
Sr. Research and Grants Manager (Remote Opportunity)
Stanford University —Redwood City, CA
- $121,639 - $142,078 a year
- Full-time
- Remote
- Psychiatry
- 5 years
- Analysis skills
11d
Senior Program Manager
Stanford University —Stanford, CA
- $91,968 - $125,122 a year
- Full-time
- Remote
- Customer service
- 5 years
- Computer literacy
8d
Strategic Programs Lead
Block —San Jose, CA
- $198,000 - $297,000 a year
- Remote
- 8 years
- Fair chance
- Senior level
- Retirement plan
Quick Apply
13d
EMR Success Manager
BillionToOne —Menlo Park, CA
- $179,521 - $200,641 a year
- Remote
- 5 years
- HIPAA
- Master's degree
- Paid parental leave
- Paid time off
Supply Chain Program Manager
GFiber —Mountain View, CA
- $136,000 - $198,000 a year
- Full-time
- Remote
- 8 years
- Bachelor's degree
- Travel
Quick Apply
Social Media Manager (Contract)
Subsense —Palo Alto, CA
- $25 - $40 an hour
- Contract
- Remote
- English
- Mid-level
- 4 years
Quick Apply
12d
Clinical Operations Manager
BetterHelp —San Jose, CA
- $85,000 - $100,000 a year
- Weekends as needed
- Remote
- Spanish
- Doctoral degree
- Public speaking
- Health insurance
- Dental insurance
Quick Apply
12d
Associate Compliance Manager, Complaints
Upstart Network, Inc. —San Carlos, CA
- $115,800 - $160,100 a year
- Remote
- 5 years
- Mid-level
- Finance
- Health savings account
- Employee stock purchase plan
Program Manager, Equity Forward Anchor Network
Santa Clara University —Santa Clara, CA
- Full-time
- Remote
- Master's degree
- University
- Bachelor's degree
Group Product Manager, Payments Product Journey
Netflix —Los Gatos, CA
- $520,000 - $1,000,000 a year
- Remote
- 8 years
- Analysis skills
- Continuous improvement
- Paid holidays
- Health insurance
Principal Product Manager
Assured —Palo Alto, CA
- $240,000 - $280,000 a year
- Full-time
- Remote
- Management
- Analysis skills
- Continuous improvement
- Health savings account
- Paid holidays

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Digital Customer Success Manager

ServiceNow -
Mountain View, CA

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Job Details

Full-time
$116,400 - $192,100 a year
8 days ago

Benefits

Employee stock purchase plan
Health insurance
Flexible spending account
Family leave
401(k) matching

Qualifications

Program design
Customer retention strategy
Customer segmentation analysis
SaaS platforms
Relationship management
CRM system proficiency
AI-driven automation
SaaS

Full Job Description

Company Description

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Job Description

The Digital Customer Success Program point person is responsible for designing and operating a scaled, digital-first customer engagement program within CS Operations that drives product adoption, customer health, and Gross Revenue Retention (GRR) for the Mid-Market segment.

This role owns the digital customer journey motions from onboarding through renewal—creating scalable plays and campaigns that deliver value at scale while intelligently routing accounts to human touch (CSM engagement) when signals indicate risk or expansion opportunity. You will partner closely with Mid-Market CSM Principals to shape program strategy, define segmentation and engagement rules, and ensure the digital program amplifies (not replaces) human-led relationships.

You are both strategist and operator: defining the program architecture, building the plays, running the daily operations, and translating customer signals into action.

Key Responsibilities

Drive Adoption

Design and execute lifecycle programs that accelerate onboarding, feature adoption, and time-to-value.
Create targeted engagement campaigns based on maturity and product usage.
Identify and recommend adoption improvements (in-product guidance, education, webinars, self-service resources) to Product and Marketing teams.

Protect Gross Revenue Retention

Develop automated interventions for at-risk customers.
Partner with CSMs to prioritize outreach and remediation efforts based on customer signals and business impact.
Measure and improve key indicators tied to renewal outcomes.

Digital Customer Programs

Own the digital customer journey from onboarding through renewal.
Create scalable programs that increase engagement without increasing headcount.
Leverage AI and automation to personalize customer experiences at scale.

Reasoning & Insights

Monitor adoption, engagement, and retention metrics.
Build dashboards and reporting for Executives and Customer Success teams.
Translate customer behavior data into actionable recommendations.

Cross-Functional Leadership

Partner with Product to improve adoption of strategic capabilities.
Work with Marketing on customer education and lifecycle communications.
Collaborate with CS Operations on tooling, data quality, and reporting.

Success Metrics

Gross Revenue Retention (GRR)
Renewal rate
Product adoption and feature utilization
Customer health score improvements
Shortened Time-to-value
Expansion-ready account creation
Digital engagement rates
Reduction in at-risk accounts
CSM capacity leverage

Qualifications

To be successful in this role you have:

5-10 years in Customer Success, Customer Success Operations, Digital CS, Lifecycle Marketing, or Product Adoption roles.
Demonstrated success improving adoption and retention in a SaaS environment.
Previous experience building and launching a digital CS program
Strong reasoning skills with experience building health scores, segmentation, and customer journey programs.
Experience with customer success platforms, CRM systems, and marketing automation tools.
Comfortable operating as both strategist and builder.
Experience leveraging AI and automation to scale customer engagement.

For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

FD21

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

Quick Apply

Refine Your Search

online manager jobs in santa clara, ca

Digital Customer Success Manager

Program Manager, Career & Graduate School Partnerships

Social Media Manager

Product Integration Manager

Manager, HRIS

Client Engagement Operations Manager

Staff Product Manager

Lead Fixture Purchasing Agent

Credentialing Team Lead

Sr. Research and Grants Manager (Remote Opportunity)

Senior Program Manager

Strategic Programs Lead

EMR Success Manager

Supply Chain Program Manager

Social Media Manager (Contract)

Clinical Operations Manager

Associate Compliance Manager, Complaints

Program Manager, Equity Forward Anchor Network

Group Product Manager, Payments Product Journey

Principal Product Manager

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