Top 827 Service dispatcher Jobs in Santa Clara Ca

Customer Service Representative (Temporary)
Santa Clara Family Health Plan —San Jose, CA
- $26 an hour
- Temporary
- Bilingual
- Spanish
- Microsoft Outlook
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Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Front Desk Customer Service Representative/Dispatcher
Trade Winds Aviation —San Jose, CA
- Weekends as needed
- Computer literacy
- Computer skills
- Entry level
Customer Service Representative
Trescal Inc. —San Jose, CA
- $26 - $33 an hour
- Mid-level
- Office
- 3 years
- AD&D insurance
- Disability insurance
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Dispatcher - Data Entry Clerk
Allstar Plumbing —San Jose, CA
- $20 - $25 an hour
- Full-time
- Computer literacy
- Writing skills
- Office
- Paid training
- Health insurance
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3d
Dispatcher
Bastion Security Services —San Jose, CA
- $22 - $25 an hour
- Part-time
- High school diploma or GED
- Computer skills
- In-person
- Health insurance
- Dental insurance
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6d
Dispatcher - Part-Time
Sweeping Corporation of America —San Jose, CA
- $23 - $27 an hour
- Part-time
- Office
- High school diploma or GED
- Ability to sit for extended periods
- Paid holidays
- Health insurance
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5d
Part-Time Customer Service Representative
Hallcon —Sunnyvale, CA
- $24.51 an hour
- Overtime
- Computer literacy
- High school diploma or GED
- US work authorization
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Shelter Program Manager - Family Shelter Services
BILL WILSON CENTER —Sunnyvale, CA
- $70,304 - $75,000 a year
- Weekends as needed
- Background check
- Spanish
- CPR Certification
- Paid holidays
- Health insurance
Customer Service Representative Bilingüal (english spanish)
Apoyo Financiero Inc. —San Jose, CA
- $20.00 - $20.50 an hour
- Full-time
- Spanish
- Computer literacy
- No experience needed
- Paid holidays
- Health insurance
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LTL Outbound Supervisor/Dispatcher
Roy Miller Freight Lines LLC —San Jose, CA
- $70,000 - $80,000 a year
- Full-time
- Management
- CDL A
- Mid-level
- Paid holidays
- Health insurance
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Bilingual Order Processing/Customer Service
Gold-Up USA Inc. —Newark, CA
- From $20 an hour
- Full-time
- Bilingual
- Customer service
- Computer literacy
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CSR Dispatcher
Mid Peninsula Plumbing —San Carlos, CA
- $25 - $35 an hour
- Full-time
- Management
- Mid-level
- Electrical experience
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13h
Case Manager for Self-Determination Services
San Andreas Regional Center —San Jose, CA
- Bilingual
- Experience working with individuals with developmental disabilities
- Writing skills
- Paid holidays
- Health insurance
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Provisional Family Services Case Manager
San Andreas Regional Center —San Jose, CA
- $73,212 - $89,064 a year
- Bilingual
- Experience working with individuals with developmental disabilities
- Writing skills
- Paid holidays
- Health insurance
Quick Apply
BUSINESS DEVELOPMENT MANAGER – PLUMBING SERVICES
Mid Peninsula Plumbing —San Carlos, CA
- $71,160.78 - $85,699.01 a year
- Full-time
- Mid-level
- Residential
- Business development
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11h
Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California
TTEC —California
- $21.65 an hour
- Full-time
- Remote
- English
- Research
- Windows
- Wellness program
- Tuition reimbursement
Optician / Customer Service Specialist
JINS Eyewear US, Inc. —Santa Clara, CA
- $23 - $26 an hour
- Weekends as needed
- Customer service
- High school diploma or GED
- Assembly
- Commuter assistance
- Health insurance
Service and Parts Manager
Confidential —San Jose, CA
- $18 - $21 an hour
- Full-time
- Management
- Customer service
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Sr. Service NPI Technical Program Manager
Lucid Motors —Newark, CA
- $146,100 - $200,860 a year
- 5 years
- Engineering
- Experience equivalent to degree accepted
- Paid holidays
- Disability insurance

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service dispatcher jobs near santa clara ca

Customer Service Representative (Temporary)

Santa Clara Family Health Plan -
San Jose, CA

Quick Apply

Job Details

Temporary
$26 an hour

Qualifications

Bilingual
Computer operation
Confidential information handling
Phone communication
Customer service
Call center experience
High school diploma or GED
Desktop applications
Typing

Full Job Description

GENERAL DESCRIPTION OF POSITION
The Customer Service Representative I answers inbound calls and makes outbound calls to support Customer Service Department operations in a manner that maintains compliance with Medicare and Medi-Cal regulatory requirements and achieves Call Center service-level objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES
To perform this job successfully, an individual must be able to satisfactorily perform each essential duty listed below.

Act as the primary point of contact and liaison for SCFHP members and providers contacting the plan regarding general inquiries, concerns or requests for information.
Develop a general understanding of all member facing materials, communications and interactions and be prepared to respond appropriately to follow up calls.
Answer inbound calls and/or place outbound calls in a high call volume environment and work directly with members and providers to accurately and completely answer inquiries involving SCFHP program services and benefits.
Follow established guidelines and resources to respond to member and provider inquiries and resolve concerns in an accurate, timely, professional, and culturally competent manner.
Intake, handle and coordinate member grievances, appeals and billing issues, escalating to the Grievance and Appeals department, when necessary.
Educate members and providers on eligibility, and medical and pharmacy benefits and how to access services in a manner that achieves excellent service standards and maintains high customer satisfaction.
Use listening skills and judgment to appropriately categorize and accurately document all contacts and follow-up actions regarding member and provider communications and activities in accordance with established guidelines.
Appropriately handle member and provider requests through alternative channels such as e-mail, voicemail, fax, walk-in, etc. in accordance with established procedures.
Triage member and provider requests or inquiries for other departments.
Conduct member surveys as assigned in accordance with established guidelines.
Attend and actively participate in daily, weekly, and monthly departmental meetings, in-services, training and coaching sessions.
Identify member/provider issues and trends and report relevant information to management.
Perform other related duties as required or assigned.

REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required or desired.

High School Diploma or GED.
Minimum one year of experience in Customer Service or Call Center role, preferably within a Health Care, Public Assistance or Human Services programs.
Ability to meet Key Performance Indicators by participating in and achieving the standards of the Customer Service Call Center Quality Program.
Spanish, Vietnamese, Chinese, or Tagalog language bi-lingual skills.
Working knowledge of and the ability to efficiently operate all applicable computer software including computer applications, such as Outlook, Word and Excel.
Ability to use a keyboard with moderate speed and a high level of accuracy.
Excellent communication skills including the ability to express oneself clearly and concisely when providing service to SCFHP Plan members and providers over the telephone, in person or in writing.
Ability to maintain confidentiality.

WORKING CONDITIONS
Generally, duties are primarily performed in an office environment while sitting or standing at a desk. Incumbents are subject to frequent contact with and interruptions by co-workers, supervisors, and plan members or providers in person, by telephone, and by work-related electronic communications.

PHYSICAL REQUIREMENTS
Incumbents must be able to perform the essential functions of this job, with or without reasonable accommodation:

Mobility Requirements: regular bending at the waist, and reaching overhead, above the shoulders and horizontally, to retrieve and store files and supplies and sit or stand for extended periods of time; (R)
Lifting Requirements: regularly lift and carry files, notebooks, and office supplies that may weigh up to 5 pounds; (R)
Visual Requirements: ability to read information in printed materials and on a computer screen; perform close-up work; clarity of vision is required at 20 inches or less; (R)
Dexterity Requirements: regular use of hands, wrists, and finger movements; ability to perform repetitive motion (keyboard); writing (note-taking); ability to operate a computer keyboard and other office equipment (R)
Hearing/Talking Requirements: ability to hear normal speech, hear and talk to exchange information in person and on telephone; (R)
Reasoning Requirements: ability to think and work effectively under pressure; ability to effectively serve customers; decision making, maintain a concentrated level of attention to information communicated in person and by telephone throughout a typical workday; attention to detail. (R)

EOE

Pay: $26.00 per hour

Work Location: In person

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Refine Your Search

service dispatcher jobs in santa clara ca

Customer Service Representative (Temporary)

Customer Service Representative I

Front Desk Customer Service Representative/Dispatcher

Customer Service Representative

Dispatcher - Data Entry Clerk

Dispatcher

Dispatcher - Part-Time

Part-Time Customer Service Representative

Shelter Program Manager - Family Shelter Services

Customer Service Representative Bilingüal (english spanish)

LTL Outbound Supervisor/Dispatcher

Bilingual Order Processing/Customer Service

CSR Dispatcher

Case Manager for Self-Determination Services

Provisional Family Services Case Manager

BUSINESS DEVELOPMENT MANAGER – PLUMBING SERVICES

Vietnamese-English Bilingual Healthcare Customer Service Representative - Remote in California

Optician / Customer Service Specialist

Service and Parts Manager

Sr. Service NPI Technical Program Manager

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