Top 208 Customer service representative Jobs in Santa Cruz Ca

Customer Service & Collections Representative
First Alarm —Aptos, CA
- $22 - $28 an hour
- Full-time
- Microsoft Word
- Background check
- Office
- Travel reimbursement
- Paid training
Quick Apply
11d
Veterinary Administrative Assistant/ Client Service Representative
Coast Veterinary Services —Scotts Valley, CA
- $24 - $27 an hour
- Email
- Clinic experience
- Administrative experience
- Clinic
- Health insurance
- Dental insurance
Quick Apply
Customer Success Representative
ORBIS Compliance LLC —Morgan Hill, CA
- $51,980.34 - $62,599.97 a year
- Contract
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick Apply
Now Hiring: Contact Center Representatives – $1,300 Bonus + Great Pay & Benefits
Confidential- (Financial) —Morgan Hill, CA
- From $18 an hour
- Part-time
- Microsoft Word
- Background check
- Microsoft Outlook
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Representative
Legacy Lane Insurance Agency —Milpitas, CA
- $50,000 - $80,000 a year
- Full-time
- Spanish
- Office
- US work authorization
- Paid holidays
- Health insurance
Quick Apply
4d
Customer Service Associate
The Ups Store —Santa Cruz, CA
- $17 - $19 an hour
- Part-time
- Computer skills
- In-person
- Communication skills
- 401(k)
- Paid time off
Quick Apply
14d
Customer Service Associate, Ecom
Nordic Naturals —Watsonville, CA
- $20 - $22 an hour
- Remote
- Spanish
- English
- Microsoft Office
Quick Apply
4d
Contact Center Agent
Independent Living Systems —Santa Cruz, CA
- $20 - $26 an hour
- Full-time
- HIPAA
- Administrative experience
- High school diploma or GED
Quick Apply
9d
Client Service Representative
VCA Animal Hospitals —Santa Cruz, CA
- $18 - $26 an hour
- Weekends as needed
- High school diploma or GED
- 1 year
- Communication skills
- Health insurance
- Dental insurance
Customer Service Representative
Digital Dynamics Inc —Scotts Valley, CA
- $32 - $35 an hour
- Full-time
- Mid-level
- Bachelor's degree
- Continuous improvement
Quick Apply
Customer Service/Sales
Home Depot —Soquel, CA
- $20 - $23 an hour
- Entry level
Customer Service Representative I
Santa Clara Family Health Plan —San Jose, CA
- $55,958 - $81,139 a year
- Full-time
- Spanish
- Microsoft Outlook
- High school diploma or GED
Rxo - Customer Service Representative
Essilor and Subsidiaries —Watsonville, CA
- $24.05 - $34.55 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- Project management
- Health insurance
- Paid time off
Customer Service Associate
Walgreens —Santa Cruz, CA
- $16.90 - $19.00 an hour
- Part-time
- Maintenance
- English
- Cleaning
- Health insurance
- Dental insurance
Part-Time Customer Service & Dispatch Coordinator
Blue Water Sedans & Limousines —Santa Cruz, CA
- $20 - $21 an hour
- Part-time
- Computer literacy
- Office
- Organizational skills
- Paid training
Quick Apply
6d
Customer Service Associate I
Dollar Tree —Scotts Valley, CA
- $17.00 - $17.50 an hour
- Part-time
- High school diploma or GED
- Ability to lift 50 pounds
- Grocery store experience
- Health insurance
- Dental insurance
Call Center Agent
PremierOne Credit Union —San Jose, CA
- $26 - $30 an hour
- Full-time
- Hybrid work
- Mid-level
- High school diploma or GED
- 1 year
- Disability insurance
- Health insurance
Quick Apply
3d
Pro Customer Service/Sales
Home Depot —Soquel, CA
- $20 - $22 an hour
- Entry level
- Commercial
Patient Ambassador
Illuminate Plastic Surgery —San Jose, CA
- $22 - $28 an hour
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- Medical office experience
Quick Apply
8d
Customer Service Representative
American Medical & equipment supply, inc —San Jose, CA
- $21.00 - $30.71 an hour
- Full-time
- Bilingual
- Computer literacy
- Office
- Health insurance
Quick Apply

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Customer Service & Collections Representative

First Alarm -
Aptos, CA

Quick Apply

Job Details

Full-time
$22 - $28 an hour
11 days ago

Benefits

Travel reimbursement
Paid training
Mileage reimbursement
Health savings account
AD&D insurance
Employee stock purchase plan
Paid holidays
Health insurance
Dental insurance
401(k)
Flexible spending account
Paid time off
On-the-job training
Employee assistance program
Vision insurance
Employee stock ownership plan
Opportunities for advancement
Life insurance
Referral program
Retirement plan
Paid sick time

Qualifications

Microsoft Word
Customer communication
Interpersonal skills
High school diploma or GED
Attention to detail
Problem-solving
Organizational skills
Client interaction via phone calls

Full Job Description

Customer Service/Cancellations Representative

_________________________________________________________

Department: Customer Service (Non-Exempt) Organization: First Alarm

Reports To: Customer Service Manager Location: Aptos, CA

__________________________________________________________

ABOUT FIRST ALARM

First Alarm has been protecting lives and property for more than 55 years. From a modest beginning in Santa Cruz County, First Alarm has become one of Northern California's premier commercial and residential security & fire system providers. Through growth, experience, and acquisition, First Alarm has become a name widely recognized for quality, safety and dependability. Our corporate office is located in Aptos, California, with satellite facilities in San Jose, Monterey, Rohnert Park, Walnut Creek, and Richmond. Today, First Alarm employs a team of more than 150 security professionals who install, maintain and monitor intrusion, fire, access control and video systems in homes, businesses, school districts, governmental facilities, and industrial complexes throughout Northern California.

SUMMARY:

We are looking for a dynamic, customer-focused team player to join our team as a Customer Service and Cancellations Representative. This position requires the ability to interface with customers in an enthusiastic and professional manner while dealing with sometimes challenging situations, dialogue and personalities. The Customer Service/Cancellations Representative will provide ideas and suggestions to handle the customer’s current problem or request and will work with customers via email and/or telephone to explain services and/or resolve disputes regarding billing, retention of services, discontinuance, or change in service while assisting and supporting the needs internally.

KEY ACCOUNTABILITIES:

Manage the fluctuation of incoming customer calls and emails
Provide a positive customer experience to resolve issues and retain customers
Track customer large balance accounts using MS Excel and assist with collection calls, letters and documentation of customer payment commitments
Identify and assess customers’ needs to achieve satisfaction
Communicate customer complaints to branches and work with branch staff to resolve dispute issues with detailed follow-up resolution with customer
Build sustainable relationships and trust with customers through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Verify that payments are accurately applied, research and resolve misapplied payments
Ensure procedures are followed while documenting customer interactions and changes in database
Receive cancellation requests and process customers’ requests to cancel
Perform miscellaneous copying, sorting and general clerical activities
Support various departments with special projects
Cover front desk for lunch and/or breaks
When necessary, post cash or credit card payments received, assist with accounts receivable, billing and perform additional general accounting and/or administrative responsibilities, as required
Support customers with portal invoicing, as required
Perform other duties as assigned by management

REQUIREMENTS:

High School Diploma or GED (required)
Must have good written/verbal communication and organizational skills
Detail-oriented/multi-tasker
Must have prior experience working on computerized accounting program/s and drafting letters in MS Word
Excel and CRM software experience a plus
Must be able to maintain calm, professional demeanor while working in a fast-paced office environment and speaking with difficult callers
Must be punctual and reliable
Passionate about implementing positive changes to a growing company

BENEFITS:

Ongoing training
Advancement opportunities with a stable, profitable company
Paid vacation, holiday, and sick pay per employee handbook
Medical, dental and vision coverage, including voluntary supplemental insurance
401K & ESOP (Employee Stock Ownership Program)
Flexible Spending Account
HSA Plans Available

The starting pay range for this position is $21.00-$28.00 per hour pending experience and education.

Candidates must be able to pass a stringent background check, inclusive of drug testing.

PHYSICAL REQUIREMENTS:

Prolonged periods sitting at a desk and working on a computer

WORK ENVIROMENT:

This job operates in a professional office environment. This role routinely uses standard office equipment.

Job Type: Full-time

Pay: $22.00 - $28.00 per hour

Benefits:

401(k)
AD&D insurance
Dental insurance
Employee assistance program
Employee stock purchase plan
Flexible spending account
Health insurance
Health savings account
Life insurance
Mileage reimbursement
On-the-job training
Opportunities for advancement
Paid time off
Paid training
Referral program
Retirement plan
Travel reimbursement
Vision insurance

Education:

High school or equivalent (Required)

Experience:

customer service: 2 years (Required)
office : 2 years (Preferred)

Ability to Commute:

Aptos, CA 95003 (Required)

Ability to Relocate:

Aptos, CA 95003: Relocate before starting work (Required)

Work Location: In person

Quick Apply

Refine Your Search

customer service representative jobs in santa cruz ca

Customer Service & Collections Representative

Veterinary Administrative Assistant/ Client Service Representative

Customer Success Representative

Now Hiring: Contact Center Representatives – $1,300 Bonus + Great Pay & Benefits

Customer Service Representative

Customer Service Associate

Customer Service Associate, Ecom

Contact Center Agent

Client Service Representative

Customer Service Representative

Customer Service/Sales

Customer Service Representative I

Rxo - Customer Service Representative

Customer Service Associate

Part-Time Customer Service & Dispatch Coordinator

Customer Service Associate I

Call Center Agent

Pro Customer Service/Sales

Patient Ambassador

Customer Service Representative

I want to receive the latest job alert for customer service representative in santa cruz ca

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