What You Will Do
This position will be filled at either the Computing Systems Tec 3/4 level, depending on the skills of the selected candidate. Additional job responsibilities (outlined below) will be assigned if the candidate is hired at the higher level.
Innovative Customer Experience (FS) division is seeking an energetic and customer-focused Windows and Mac OS X System Administrator for the ICE Field Services (ICE-FS) group. ICE-FS consists of approximately 90 professionals, technicians, and students. The successful candidate will work in ICE-FS and will be providing dedicated desktop support services to an assigned customer base in various locations across the laboratory. The successful candidate will provide day-to-day technical support services in a heterogeneous computing environment for ICE-FS customers.
What You Need
Minimum Job Requirements:
- Support Windows and Mac desktop systems
- Resolve issues or fulfill requests through Windows and Mac remote desktop support
- Troubleshoot issues through on-site field support
- Installing, configuring and troubleshooting desktop, or mobile systems, workstations, and network issues including, wireless and role-based access control in a heterogeneous environment
- Setup and installation of hardware and software
- Provide outstanding customer service, including working with customers to resolve issues
- Experience working well in a team environment as well as working independently
- Must have good time management, organization skills and outstanding customer service
Additional Minimum Job Requirements: Computing Systems Tec 4
- Experience with vulnerability remediation and system patching
- Experience with utilizing automated installation and configuration management tools
- Experience utilizing a work ticket management system to distribute work, gather metrics, and efficiently respond to customer requests
- Providing technical solutions to complex problems
- Providing assistance and knowledge to peers
- Mentoring and training fellow team members in advanced Windows system administration
- Demonstrated excellent customer service, exceptional work ethic and time management
- Extensive experience interacting with customer sand peers in a professional and response manner
Education/Experience: Computing Systems Tec 3
Position requires a high school diploma and 2-4 years of related experience, or an equivalent combination of education and experience directly related to the occupation. Technical Institute graduation or AA degree may be preferred.
Education/Experience: Computing Systems Tec 4
Position requires a high school diploma or equivalency and 4-6 years directly related experience; or; and equivalent combination of education directly related to the occupation. Technical institute graduation or AA degree may be preferred.
Desired Qualifications:
- Active DOE L or Q clearance, or equivalent, transferable clearance
- Working knowledge of a Public Safety Answering Point, Security Operations Center, or Emergency Operations Center.
- Experience supporting First Responder or Public Safety Entity.
- Knowledge of emerging computing technologies
- Experience mentoring IT team members in Windows system administration.
Work Location: The work location for this position is onsite and located in Los Alamos, NM. All work locations are at the discretion of management.
Position commitment: Position Regular appointment employees are required to serve a period of continuous service in their current position in order to be eligible to apply for posted jobs throughout the Laboratory. If an employee has not served the time required, they may only apply for Laboratory jobs with the documented approval of their Division Leader. The position commitment for this position is 1 Year.
Note to Applicants:
- Position may require working off-peak hours and providing "On-Call" support
- Position may require working inside of a Plutonium Facility and wearing the appropriate PPE to accomplish job tasks/assignments
- Enrollment in the Human Reliability Program (HRP) may also be required dependent on the vacancy being filled
- For full consideration, please submit a comprehensive cover letter that addresses each key requirements of the position
- While the posted salary range for each position is broad, it is highly unusual for selected applicants to be hired at the top end of the range and more common for selected candidates to grow into the full salary band over time
Due to federal restrictions contained in the current National Defense Authorization Act, citizens of the People's Republic of China-including the special administrative regions of Hong Kong and Macau-as well as citizens of the Islamic Republic of Iran, the Democratic People's Republic of Korea (North Korea), and the Russian Federation, who are not Lawful Permanent Residents ("green card" holders) are prohibited from accessing facilities that support the mission, functions, and operations of national security laboratories and nuclear weapons production facilities, which includes Los Alamos National Laboratory.
Where You Will Work
Located in beautiful northern New Mexico, Los Alamos National Laboratory (LANL) is a multidisciplinary research institution engaged in strategic science on behalf of national security. Our generous benefits package includes:
- PPO or High Deductible medical insurance with the same large nationwide network
- Dental and vision insurance
- Free basic life and disability insurance
- Paid maternity and parental leave
- Award-winning 401(k) (6% matching plus 3.5% annually)
- Learning opportunities and tuition assistance
- Flexible schedules and time off (paid sick, vacation, and holidays)
- Onsite gyms and wellness programs
- Extensive relocation packages (outside a 50 mile radius)
Additional Details
Directive 206.2 - Employment with Triad requires a favorable decision by NNSA indicating employee is suitable under NNSA Supplemental Directive 206.2. Please note that this requirement applies only to citizens of the United States. Foreign nationals are subject to a similar requirement under DOE Order 142.3A.
Clearance: Q (Position will be cleared to this level). Selected applicants will be subject to a background investigation conducted by or on behalf of the Federal Government, and must meet eligibility requirements* for access to classified matter. This position requires a Q clearance, and obtaining such clearance requires US Citizenship except in extremely rare circumstances. Dependent upon the position, additional authorization to access classified information may be required, which may or may not be available to dual citizens. Receipt of a Q clearance and additional access authorization ultimately is a decision of the Federal Government and not of Triad.
- Eligibility requirements: To obtain a clearance, an individual must be at least 18 years of age; U.S. citizenship is required except in very limited circumstances. See DOE Order 472.2 for additional information.
New-Employment Drug Test: The Laboratory requires successful applicants to complete a new-employment drug test and maintains a substance abuse policy that includes random drug testing. Although New Mexico and other states have legalized the use of marijuana, use and possession of marijuana remain illegal under federal law. A positive drug test for marijuana will result in termination of employment, even if the use was pre-offer.
Regular position: Term status Laboratory employees applying for regular-status positions are converted to regular status.
Equal Opportunity: Los Alamos National Laboratory is an equal opportunity employer. All employment practices are based on qualification and merit, without regard to protected categories such as race, color, national origin, ancestry, religion, age, sex, gender identity, sexual orientation, marital status or spousal affiliation, physical or mental disability, medical conditions, pregnancy, status as a protected veteran, genetic information, or citizenship within the limits imposed by federal, state, and local laws and regulations. The Laboratory is also committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request such an accommodation, please send an email to
[email protected] or call (505)-664-6947.
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