Top 34 Inbound call center Jobs in Santa Fe, Nm

Call Center Representative (Santa Fe)
State Employees Credit Union —Santa Fe, NM
- $21 an hour
- Full-time
- High school diploma or GED
- Typing
- In-person
- Commuter assistance
- Paid holidays
Quick Apply
Branch Coordinator
Apria Healthcare LLC —Santa Fe, NM
- $17.64 - $18.86 an hour
- Full-time
- Computer literacy
- English
- Office
- Paid parental leave
- Disability insurance
Quick Apply
14d
Inside Sales Insurance Specialist
AMBA —Santa Fe, NM
- $50,000 - $100,000 a year
- Full-time
- Communication skills
- Entry level
- Paid holidays
- Disability insurance

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Branch Coordinator
Apria Healthcare LLC —Santa Fe, NM
Answer inbound calls, provide clear information, and resolve common questions or concerns. The role requires frequent use of the hands to write, type, handle…
$17.64 - $18.86 an hour
Quick Apply
14d

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Inbound Sales Representative
Entyre Inc. —Columbus, OH
You will own inbound communication, assess client needs, answer questions, document interactions accurately, and coordinate with internal teams when issues need…
$25 an hour
Quick Apply
2d
Call Center Agent - Entry Level
MAD Live Solutions —Columbus, OH
Handle inbound and outbound customer calls. Previous call center experience is a plus (not required). MAD Live Solutions partners with clients to deliver…
$18 - $27 an hour
Quick Apply
8d

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Call Center Representative (Santa Fe)

State Employees Credit Union -
Santa Fe, NM

Quick Apply

Job Details

Full-time
$21 an hour

Benefits

Commuter assistance
Paid holidays
Disability insurance
Health insurance
Dental insurance
Flexible spending account
Tuition reimbursement
Paid time off
Vision insurance
401(k) matching
Gym membership
Life insurance

Qualifications

High school diploma or GED
Typing

Full Job Description

POSITION TITLE: Call Center Representative (Santa Fe)

REPORTS TO: Call Center Supervisor

SUPERVISES: N/A

JOB STATUS: Non-Exempt

JOB GRADE 8: Starting pay rate for this position is $21 hourly (which includes a $1 per hour pay differential).

**This position works on-site. Remote work is not available at this time.

JOB SUMMARY:

This employee will provide initial member contact for all in-bound calls through the public-access numbers. The representative will handle all member questions on outlined topics and will also act as a switchboard to forward calls specific for one employee or out of required job knowledge or access levels.

Duties/Responsibilities:

Promptly answer inbound phone calls and provide professional, single-stop service to members in need of account information and willingness to solve member questions and issues.
Represent the Credit Union to the members in a courteous and professional manner and provide prompt, efficient and accurate service in the processing of transactions.
Perform routine transactions, including but not limited to ordering checks and ATM/debit cards, processing deposits, withdrawals, and loan payments, and transfers.
Recommend State ECU products and services to meet member needs.
Accurate posting of phone transactions.
Mail receipts, account maintenance forms, account summaries and official checks to members as indicated by policy and procedure.
Provide by telephone, general, and specific service-related information concerning Credit Union services or policies.
Respond to member's requests, problems, and complaints, and/or directs them to the proper person for specific information and services.
Provide members with all necessary information for membership and service/maintenance existing accounts.
Research accounts for deposit, withdrawal, and loan payment discrepancies.
Assist members in balancing their accounts.
Research and resolve member account problems.
Assist members with the proper completion of payroll deduction and direct deposit forms.
Set up payroll distribution amounts.
Comply with all policies and procedures and all regulatory requirements including but not limited to USA Patriot Act, BSA, OFAC, CIP, Member Due Diligence, and Reg J.
Performs other duties as assigned.

Required Skills/Abilities:

Excellent verbal and written communication skills are necessary.
Must have knowledge of office machines and equipment and be able to type.
Patience, tact, enthusiasm and positive attitude toward the members and general public.

Education/Experience:

A minimum of 12 months credit union experience or related experience is required.
Must be a graduate of an accredited high school or have the equivalent of a high school diploma (G.E.D. certificate).

General Requirements:

Must be capable to execute all terms and conditions set forth in the Employee Handbook, including but not limited to:

Works in a safety conscious manner which ensures that safe work practices are used in order not to pose a risk to self or others in the workplace.
Adheres to policy on Drug Free Workplace.
Complies with company policies and procedures and local, state and federal regulations.

Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift 15 pounds at times.
Must be able to access and navigate each department at the organization's facilities.

State Employees Credit Union offers a highly competitive benefits package

Applications must be received by Human Resources

State Employees Credit Union of New Mexico is an Equal Opportunity Employer

Equal Opportunity Employer, including disabled and veterans.

Quick Apply

Refine Your Search

inbound call center jobs in santa fe, nm

Call Center Representative (Santa Fe)

Branch Coordinator

Inside Sales Insurance Specialist

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