Top 11 Hotel front desk supervisor Jobs in Santa Fe Nm

FRONT DESK SUPERVISOR- HOTEL HOSPITALITY
Hyatt Place- Santa Fe NM —Santa Fe, NM
- $17.50 - $19.50 an hour
- Weekends as needed
- Inventory control
- Mid-level
- Hotel
Quick Apply
Hotel Front Office Manager
Hilton Santa Fe Historic Plaza —Santa Fe, NM
- Weekends as needed
- Hospitality
- Customer service
- Mid-level
- Free parking
- Paid jury duty
Quick Apply
Assistant General Manager
Hotel Flora —Santa Fe, NM
- Full-time
- Sales
- Inventory management
- Computer literacy
- Flexible schedule
4d
Guest Service Agent
Residence Inn by Marriott Santa Fe —Santa Fe, NM
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
- Wellness program
- Commuter assistance
4d
Front Desk Agent and Night Auditor
Wingate by Wyndham —Los Alamos, NM
- $16 - $18 an hour
- Part-time
- In person
- Hospitality
- Customer service
- Computer literacy
- Paid time off
- Employee discount
Quick Apply
HOTEL FRONT DESK AGENT
Ohkay Casino-Hotel —San Juan Pueblo, NM
- Part-time
- Computer literacy
- Hotel
- High school diploma or GED
Quick Apply
Front Office Agent
Rosewood Hotel Group —Santa Fe, NM
- $17.50 - $18.50 an hour
- Full-time
- Sanitation
- Hotel
- High school diploma or GED
Guest Service Agent- Driver
Residence Inn by Marriott Santa Fe —Santa Fe, NM
- Weekends as needed
- Hotel
- High school diploma or GED
- Ability to lift 25 pounds
1d
Hotel Operations Manager
Santa Clara Development Corporation —Espanola, NM
- Hotel
- Recruiting
- Front desk
Quick Apply
Guest Service Agent (Hotel)
Santa Clara Development Corporation —Espanola, NM
- Weekends as needed
- Sanitation
- Hotel
- Ability to lift 50 pounds
Quick Apply
HOTEL NIGHT AUDITOR
Ohkay Casino-Hotel —San Juan Pueblo, NM
- Full-time
- Hotel
- High school diploma or GED
- Typing
Quick Apply

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Front Desk
Concept Hotels LLC —Santa Fe, NM
GENERAL RESPONSIBILITIES  Be proficient on the use of office equipment and property management system  Have a good understanding of all hotel operating…
$17.50 an hour
Quick Apply
Front Desk Agent
Concept Hotels LLC —Santa Fe, NM
GENERAL RESPONSIBILITIES  Be proficient on the use of office equipment and property management system  Have a good understanding of all hotel operating…
$16.50 an hour
Quick Apply
8d

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Hotel Front Desk Supervisor - Courtyard Columbus OSU
Courtyard Columbus OSU —Columbus, OH
Provide information to guest and visitor inquiries; coordinates all guest requests for special arrangement of services, courteously and efficiently informs…
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Assistant Hotel Front Office Manager- Hilton at Easton
Hilton Columbus at Easton —Columbus, OH
Review V.I.P. reservations, amenity orders, and resumes for incoming and in-house guests. Maintain guest standards for service by: anticipating guests’ needs,…
$50,000 - $60,000 a year
Quick Apply
12d

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FRONT DESK SUPERVISOR- HOTEL HOSPITALITY

Hyatt Place- Santa Fe NM
Santa Fe, NM

Quick Apply

Job Details

Full-time
$17.50 - $19.50 an hour

Qualifications

Hotel cost control
Staff performance monitoring
Staff supervision
Hotel housekeeping management
Hotel regulations compliance
Hotel policy compliance
Inventory control
Team supervision
Standard Operating Procedures (SOPs) implementation
Incident report management
Safety regulations
Operations coordination
Coaching
Staff scheduling
Hotel quality control
Routine inspections
Team scheduling
Managing hospitality teams
Hotel quality assurance
Mid-level
Cost control
Incident Escalation
Team development
Hiring
Hotel and accommodations guest check-out
Employee attendance management
Professional development support
Incident management operations support
Customer support ticket management
Recruiting

Full Job Description

Operations Supervisor

Reports To: General Manager

Job Summary:

This is a working manager role that acts as the second-in-command to the GM and serves as Manager on Duty to ensure exceptional guest experiences, efficient staff performance, and adherence to brand and safety standards. This role supports multiple departments—primarily Front Desk and Housekeeping—to maintain smooth operation of the property and uphold a high level of cleanliness, service, and guest satisfaction.

The ideal candidate is reliable, service-driven, and flexible, with the ability to Work front desk shifts (AM/PM Night) as part of regular rotation and covers call- outs as needed. Expected to cover one front desk shift per day, five days per week, while completing additional supervisory/administrative duties.

Key Responsibilities:

Guest Experience & Service

Serve as the Manager on Duty (MOD) as scheduled, handling guest concerns and ensuring prompt, professional resolution.
Support front desk operations, ensuring smooth check-in/check-out processes and adherence to brand service standards.
Maintain a visible presence throughout the hotel, proactively identifying and addressing guest or property needs.
Manage guest feedback and reviews, ensuring timely follow-up and effective service recovery.
SOP ownership: Owns and enforces the Property SOP's: facts- only ticketing( Issue Evidence SOP Action/Owner/ Due Ticket#)
escalation tree, shift handoff list , payments/key controls, and guest -recovery limits.
Guest recovery cost controls with fast approvals: Authorized to comp up to $25 per incident; $25-$50 with manager approval; third party or service-
outside control issues require GM approval. All comps must be documented (ticket + brief reason) to enable faster approvals for higher amounts when warranted.

Operational Oversight

Supervise and assist with daily housekeeping operations to ensure room quality and cleanliness meet brand expectations.
Conduct routine property inspections to monitor cleanliness, safety, and maintenance needs.
Coordinate with maintenance and other departments to resolve issues impacting guest satisfaction or safety.
Ensure compliance with safety, security, and sanitation protocols.

Team Leadership & Training

Support the hiring, training, and coaching of front desk and housekeeping team members.
Promote a positive, team-oriented work environment focused on service excellence.
Monitor staff performance, attendance, and adherence to policies and appearance standards.
Lead by example in professionalism, accountability, and guest service.

Administrative Duties

Assist with scheduling, payroll verification, and supply inventory (linens, amenities, cleaning materials).
Review daily reports, occupancy forecasts, and operational data to optimize staffing and efficiency.
Support the implementation of operational policies and standard operating procedures.
Maintain accurate documentation and ensure compliance with brand and local regulations.

Qualifications:

Minimum of 2 years of hotel experience, preferably in Front Desk or Housekeeping supervision.
Strong leadership, communication, and problem-solving skills.
Ability to manage guest issues with professionalism and empathy.
Open availability — must be able to work AM, PM, and Night Audit shifts, including weekends and holidays.
Ability to stand for long periods and perform light physical duties as needed.

Compensation:

Pay: $17.50-$19.50/hr (non-exempt; OT eligible)

Core Competencies:

Guest-Centric Mindset
Leadership and Team Development
Accountability and Reliability
Problem Solving and Initiative
Professional Communication
Flexibility and Adaptability
Growth path: Clear growth path to Assistant General Manager/ Operations Manager, and potential General Manager within the FHG portfolio, based on performance.

Quick Apply

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hotel front desk supervisor jobs in santa fe nm

FRONT DESK SUPERVISOR- HOTEL HOSPITALITY

Hotel Front Office Manager

Assistant General Manager

Guest Service Agent

Front Desk Agent and Night Auditor

HOTEL FRONT DESK AGENT

Front Office Agent

Guest Service Agent- Driver

Hotel Operations Manager

Guest Service Agent (Hotel)

HOTEL NIGHT AUDITOR

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