To respect our team and hiring process, please do not call the company office regarding this position. All applications and inquiries should be submitted through this posting.
As part of the application process, please call our dedeicted aplicant line at 424-318-1049 and leave a detailed voicemail with your full name, the position you are applying for, and why you believe you would be a strong fit for the role. Feel free to tell us about your experience, what you would bring to the position, and anything else you believe would help us get to know you as a candidate.
Please use only the dedicated number above for calls regarding this position.
Position Overview
A growing environmental services company in the Los Angeles area is seeking a highly organized, proactive Director of Operations who will serve as the operational leader of the company's office and administrative functions while working closely with the Field Manager, who oversees field execution. The Director will be responsible for ensuring that the office and field sides of the business operate as one coordinated system.
This is not a traditional office management position. We are looking for someone who thinks like an owner, makes sound decisions, takes initiative without being asked, and is motivated by building a better business every day. The ideal candidate enjoys solving problems, creating order from chaos, improving processes, leading people, and taking ownership of outcomes.
About the Company
We are a growing environmental services company committed to providing honest, professional, and transparent solutions to our clients. We operate with high standards of integrity, accountability, and care—for both our clients and our team.
What Success Looks Like
· Think like an owner, not an employee.
· Constantly look for ways to improve the business.
· Protect the company's best interests in every decision.
· Prioritize work that creates the greatest impact.
· Anticipate problems before they happen.
· Make decisions confidently without waiting for permission.
· Build trust with clients while maintaining healthy company boundaries.
· Lead with confidence, professionalism, and respect.
· Create systems that reduce the Owner's daily involvement.
· Continuously improve efficiency, profitability, and customer satisfaction.
Office & Operations Leadership
· Oversee day-to-day office operations to ensure efficiency, accuracy, and professionalism.
· Serve as the primary coordination point between the Owner, Field Manager, office staff, and field technicians.
· Oversee and optimize scheduling systems for inspections, jobs, meetings, and internal priorities.
· Professionally manage multiple requests from different stakeholders while maintaining focus and order.
· Anticipate operational needs and independently resolve routine issues before they escalate.
Operational Execution & Coverage
· Ensure all core office and administrative functions are completed accurately and on time, including inbound call handling, lead intake and conversion, proposal coordination, client follow-up, payment processing, review requests, laboratory sample coordination, CRM data integrity, scheduling support, and related administrative functions.
· These responsibilities may be performed directly or delegated to administrative staff, but the Director of Operations remains accountable for ensuring they are completed.
Systems & Process Development
· Evaluate existing workflows and identify inefficiencies.
· Develop, improve, document, and implement operational systems.
· Ensure consistent adoption of company systems.
Staff Management & Training
· Train, manage, and coach administrative staff.
· Set expectations, delegate effectively, and hold team members accountable.
Administrative & Personnel Oversight
· Oversee office-level timekeeping processes and compliance with company policies and administrative procedures.
· Maintain and improve office procedures, internal documentation, and administrative guidelines.
· Assist with hiring, onboarding, training, performance evaluations, and personnel matters involving administrative staff.
Field Team Coordination
· Work closely with the Field Manager to support job execution and scheduling.
· Balance multiple personalities professionally while maintaining accountability.
· Remove administrative friction so field teams can remain focused on high-quality work.
Business Growth & Continuous Improvement
· Develop new business opportunities and referral relationships.
· Proactively identify and pursue potential referral partners through outreach, networking, and relationship-building.
· Build and maintain relationships with insurance agents, property managers, realtors, plumbers, inspectors, and other potential referral partners.
· Conduct outreach visits, meetings, presentations, and follow-ups with prospective and existing referral partners.
· Participate in networking events and industry groups when appropriate to promote the company and generate referrals.
· Track business-development activities, leads, referral sources, and follow-ups to ensure opportunities are consistently pursued.
· Work with the internal team to help convert opportunities into projects and maintain strong relationships with referral partners.
· Contribute ideas that help the company grow, increase revenue, improve the customer experience, or strengthen the company's market position.
· Identify operational bottlenecks and remove them.
· Recommend new systems, technology, and processes.
· Continuously look for opportunities to improve efficiency and profitability.
Data Analysis & Business Intelligence
· Analyze operational, financial, marketing, and sales data to identify trends and opportunities.
· Evaluate ROI of marketing initiatives, referral relationships, staffing, software, and operational decisions.
· Prepare reports and recommendations that support better business decisions.
· Track KPIs and use data to prioritize initiatives with the greatest impact.
· Present findings with actionable recommendations—not just numbers.
· Be highly proficient with Excel/Google Sheets and comfortable learning new software and AI tools.
Decision-Making & Accountability
· Make decisions based on the long-term success of the business.
· Bring solutions, not just problems.
· Balance exceptional customer service with protecting company profitability and policies.
· Be comfortable making decisions with incomplete information when necessary.
Schedule & Availability
· Monday–Friday primary schedule.
· Daily operational review and next-day readiness.
· Availability for urgent matters outside normal hours when needed.
· Occasional brief Sunday and after-hours operational check-ins may be required to ensure readiness for the following business day.
Qualifications & Experience
· Bachelor's degree is required.
· Experience leading operations, office management, or business administration.
· Strong analytical, organizational, and problem-solving skills.
· Advanced Excel/Google Sheets proficiency.
· Comfortable with CRM systems, cloud software, and AI tools.
· Ability to work independently with minimal supervision.
Personal Attributes
· High-energy, positive, and action-oriented.
· Strong sense of urgency.
· Naturally proactive.
· Strong ownership mentality.
· Comfortable with difficult conversations.
· Able to influence different personalities respectfully.
· Detail-oriented while maintaining a big-picture mindset.
· Resourceful, creative, and driven by continuous improvement.
First-Year Success Metrics
· Establish at least 5 new referral relationships in the first year.
· Generate or help increase 30–50 customer reviews.
· Implement at least one operational improvement per quarter.
· Reduce Owner involvement in daily operations by taking ownership of defined tasks by year-end.
· Demonstrate the ability to independently resolve customer or operational issues while protecting company interests.
This Position Is Not For You If...
· You prefer waiting for instructions.
· You avoid difficult conversations or decision-making.
· You are satisfied with maintaining the status quo.
· You don't enjoy solving problems or improving systems.
Compensation & Benefits
· Annual salary: $70,500
· Full-time, exempt position.
· 7 paid vacation days
· 12 paid company holidays annually, including 6 Jewish holidays and 6 major U.S. holidays.
· 6 paid sick days
· Employee gatherings, holiday gifts, and team events.
· Performance bonuses/commissions may be available based on business contribution and growth.
Growth Opportunity
We are looking for someone who wants to grow with the company. The right person will have the opportunity to take on increasing responsibility, help shape the future of the company, and become an integral part of the company's long-term success.
Pay: $70,500.00 per year
Application Question(s):
- How many years of experience do you have in operations management, office management, or a comparable leadership position?
0–1 / 2–3 / 4–5 / 6+
- How would you rate your proficiency with Excel or Google Sheets?
Basic / Intermediate / Advanced / Expert
- Are you comfortable with a role that combines operations leadership with business development, including building referral relationships, attending meetings/networking events, and proactively pursuing new business opportunities?
Yes / No
- Do you have a bachelor's degree?
Yes/No
- How many years of professional experience do you have working in a home-services business (such as restoration, remediation, plumbing, HVAC, roofing, construction, electrical, or a similar service-based business)?
Work Location: In person
