Department: Operations
Reports To: Director of Health Plan Operations
FLSA Status: Exempt
Employment Status: Full-Time
Wage Range that the Company Expects to Pay: $3,200.00 - $3,528.00 bi-weekly
POSITION SUMMARY
The EMR Application Analyst & Trainer supports the Program of All-Inclusive Care for the Elderly (PACE) by optimizing clinical information systems, coordinating technology initiatives, developing workforce training programs, and improving interdisciplinary care team workflows. This role serves as a liaison between Clinical Operations, Information Technology, Quality Improvement, Compliance, and PACE leadership to ensure information systems effectively support participant-centered care.
The position manages EHR optimization, workflow redesign, regulatory reporting support, end-user training, organizational change management, and application support across all PACE service lines, including primary care, nursing, rehabilitation, social services, home care, transportation, and center operations.
The EMR Application Analyst & Trainer promotes efficient care coordination, regulatory compliance, data integrity, staff competency, and the successful adoption of technology that advances the PACE model of care.
ESSENTIAL FUNCTIONS
Clinical Information & Workflow Optimization
- Partner with interdisciplinary team (IDT) leadership to evaluate and optimize workflows supporting participant care delivery.
- Analyze clinical, operational, and regulatory processes to identify opportunities for workflow redesign and system optimization.
- Design, document, and implement workflows that support coordinated care across medical, behavioral health, rehabilitation, social services, transportation, and home care programs.
- Collaborate with Quality, Compliance, and Operations leadership to ensure workflows align with CMS, state, and other regulatory requirements.
- Evaluate workflow effectiveness and recommend enhancements that improve participant outcomes, operational efficiency, and staff productivity.
- Support development and maintenance of standardized clinical documentation practices.
- Ensure configuration and workflow changes are documented, tested, and communicated appropriately.
Program & Project Management
- Lead technology and operational initiatives supporting PACE strategic priorities, including EHR implementations, upgrades, system enhancements, and optimization projects.
- Develop and manage project plans including scope, timelines, milestones, resources, risks, and communication plans.
- Facilitate organizational change management activities including stakeholder engagement, communication planning, training, and adoption strategies.
- Monitor project performance and provide regular updates to executive leadership and operational stakeholders.
- Coordinate with vendors, consultants, and third-party partners to support project objectives and operational requirements.
Data Analytics & Regulatory Support
- Develop reports, dashboards, and performance metrics that support operational decision-making and quality improvement.
- Assist leadership with regulatory reporting requirements and data validation activities.
- Monitor data quality and integrity across clinical and operational systems.
- Analyze utilization, productivity, participant outcomes, and operational performance to support quality improvement initiatives.
- Collaborate with Quality Improvement teams to identify trends and opportunities for improvement.
Training & Workforce Development
- Design and deliver training programs supporting clinical systems, operational applications, and regulatory workflows.
- Develop curricula, training materials, job aids, workflow guides, competency assessments, and other learning resources.
- Facilitate onboarding and ongoing education for interdisciplinary staff, providers, and operational teams.
- Develop long-term learning strategies to support workforce competency and technology adoption.
- Coordinate training schedules, classroom logistics, virtual learning activities, and go-live support.
- Evaluate training effectiveness and implement continuous improvement initiatives.
Application Support & User Adoption
- Serve as a subject matter expert for clinical and operational software applications.
- Provide advanced application support by troubleshooting end-user issues and resolving Help Desk tickets.
- Support testing, validation, and deployment of new software releases and system enhancements.
- Identify user adoption barriers and implement solutions to improve system utilization and efficiency.
Additional Responsibilities
- Perform other duties within the scope of the position and contribute to cross-functional initiatives as assigned to support evolving program and operational needs.
SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.
MINIMUM QUALIFICATIONS
Education: Bachelor’s degree in Healthcare Administration, Nursing, Health Informatics, Public Health, Business Administration, Information Systems, Education, or related field preferred.
Experience:
Required
- Minimum three (3) years of progressively responsible experience in healthcare operations, clinical informatics, healthcare information systems, electronic health records (EHR), project management, workflow improvement, training, or a closely related healthcare field.
- Experience supporting and optimizing EHR systems and other healthcare information systems.
Preferred
- Experience supporting interdisciplinary healthcare teams and clinic operations.
- Experience with organizational change management, end-user training, healthcare technology implementations, and workflow design.
- Experience in PACE, Medicare, Medicaid, managed care, home health, senior care, or other integrated care delivery models.
Licenses/Certifications: Healthcare informatics, project management, EHR application, or training certifications (e.g., CAHIMS, CPHIMS, CAPM, PMP, CPTM, or vendor-specific EHR certifications) are strongly preferred.
KNOWLEDGE, SKILLS & ABILITIES
- Strong critical thinking, analytical, and systems-thinking skills, with the ability to evaluate complex workflows and identify practical, innovative solutions.
- Demonstrated curiosity and a continuous learning mindset, with the ability to identify opportunities for improvement and adapt to evolving technology and operational needs.
- Ability to approach challenges with humility, self-awareness, and a collaborative, participant-centered mindset.
- Ability to think strategically and creatively while balancing regulatory requirements, operational efficiency, and user experience.
- Excellent organizational, project management, and time management skills, with the ability to manage multiple priorities and deadlines.
- Strong interpersonal, communication, facilitation, and training skills, with the ability to build trust and effectively engage diverse stakeholders.
- Proficiency with electronic health record (EHR) systems, healthcare information systems, Microsoft Office Suite, and other business applications.
OTHER REQUIREMENTS
Required to pass a criminal history background check and drug screen upon hire. Annual health examination; annual Tuberculosis skin test clearance or chest x-ray; proof of immunity to MMR, Varicella, and Hepatitis B; proof of Tdap vaccine; during current flu season, must provide proof of influenza vaccine or a signed declination form. If declined, a flu mask is mandatory during flu season. Health screening requirements are subject to change based on CDC recommendations and federal, state, and/or local public health ordinances.
WORK ENVIRONMENT
This position is primarily performed in a professional healthcare and administrative environment and involves frequent use of computers, electronic health record (EHR) systems, and other office technology. The role requires regular interaction with employees, leadership, providers, participants, vendors, and external partners in both individual and group settings. Responsibilities may include travel between organizational locations, attendance at meetings, and occasional work in clinical or participant care environments to observe workflows, provide training, or support operational initiatives. The work environment and duties may vary based on organizational needs.
PHYSICAL REQUIREMENTS
While performing the essential functions of this position, the employee is regularly required to sit, stand, walk, communicate, and operate standard office equipment, including computers and mobile devices. The position may require occasional lifting of up to 25 pounds, bending, reaching, and traveling between work locations. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.
DISCLAIMER
This job description describes the general nature and level of work performed. It is not intended to be an exhaustive list of duties, responsibilities, or qualifications. Management reserves the right to revise this document at any time.
