Top 128 Guest service agent Jobs in Santa Monica, Ca

Guest Services Agent
FAIRMONT —Santa Monica, CA
- $32.20 an hour
- Weekends as needed
- Ability to walk for extended periods
- Ability to stand for extended periods
- Communication skills
Quick Apply
Front Desk Agent
Crescent Hotels & Resorts LLC —Santa Monica, CA
- $29.07 an hour
- Hotel
- Negotiation
- Entry level
Quick Apply
Front Desk Agent
Sage Hospitality —Santa Monica, CA
- From $25 an hour
- Full-time
- No experience needed
- English
- Hotel
- AD&D insurance
- Disability insurance
Guest Service Agent - Part Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.99 an hour
- Part-time
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Front Desk Host
Avalon Beverly Hills —Beverly Hills, CA
- $22 an hour
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
11d
Hotel Front Desk Receptionist
Residence inn by Marriott Los Angeles LAX —Los Angeles, CA
- $26.75 - $27.25 an hour
- Residential
- Hotel
- High school diploma or GED
- Food provided
Quick Apply
Guest Experience Planner
The Beverly Hills Hotel —Beverly Hills, CA
- $28.84 an hour
- Full-time
- English
- Hotel
- Entry level
- Health insurance
- Dental insurance
Front Desk Host
PLAYA PROPER HM LLC —Los Angeles, CA
- $23.58 an hour
- Hotel
- High school diploma or GED
- Ability to sit for extended periods
Quick Apply
Front Desk Agent
Hilton Garden Inn Marina del Rey —Marina del Rey, CA
- $21 an hour
- Ability to walk for extended periods
- Hotel
- US work authorization
- Wellness program
- Commuter assistance
Quick Apply
Guest Service Agent - Full Time
Kimpton Hotels & Restaurants —Los Angeles, CA
- $27.34 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Entry level
Quick Apply
Fairfield Inn & Suites Los Angeles LAX El Segundo - Front Desk Agent
Aimbridge Hospitality —El Segundo, CA
- $26 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
Front Desk Agent
EMBASSY SUITES LAX NORTH —Los Angeles, CA
- $27.04 an hour
- Part-time
- Computer literacy
- Writing skills
- Basic math
Quick Apply
4d
Front Desk Manager
Sandbourne Santa Monica —Santa Monica, CA
- Ability to walk for extended periods
- Computer literacy
- Writing skills
Quick Apply
Agent - Guest Communication Center
The Hongkong and Shanghai Hotels, Limited —Beverly Hills, CA
- $27.81 an hour
- Weekends as needed
- US work authorization
- Communication skills
- Entry level
- Free parking
- Health insurance
DoubleTree Hotel MDR Marina Del Rey - Front Desk Agent
Evolution Hospitality —Marina del Rey, CA
- $25 an hour
- Full-time
- Hotel
- High school diploma or GED
- Entry level
- AD&D insurance
- Disability insurance
11d
Guest Service Agent
Hotel Clark —Los Angeles, CA
- $30 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- No travel
Quick Apply
4d
Night Auditor - Front Desk
The Huntley Hotel —Santa Monica, CA
- $22.50 - $25.00 an hour
- Overnight shift
- Background check
- Bachelor of Science
- Basic math
Quick Apply
Rooms Controller
Marriott International, Inc —Los Angeles, CA
- $35.50 an hour
- Full-time
- Sales
- Hotel
- High school diploma or GED
- Employee discount
Guest Service Agent ***SWING/OVERNIGHT***
SW Hotel Management —Los Angeles, CA
- $26.24 an hour
- Weekends as needed
- Hotel
- High school diploma or GED
- Accounting
Quick Apply
Hotel Front Desk Agent / Night Audit
Courtyard & Residence Inn by Marriott —Marina del Rey, CA
- $26 an hour
- 8 hour shift
- Bilingual
- Hotel
- Ability to lift 50 pounds
- Health insurance
- Dental insurance
Quick Apply
1d

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Guest Services Agent

FAIRMONT -
Santa Monica, CA

Quick Apply

Job Details

Full-time
$32.20 an hour

Qualifications

Communication skills
Entry level
Time management

Full Job Description

Company Description

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone's throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade - famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists' scene and a weekly farmer’s market.

What is in it for you:

Employee benefit card offering discounted rates in Accor worldwide for you and your family
Learning programs through our Academies designed to sharpen your skills
Ability to make a difference through our Corporate Social Responsibility activities
Career development opportunities with national and international promotion opportunities. The sky is your limit
Pay Rate: $32.20 USD Gross per hour

Job Description

Provide warm, professional, and engaging service consistent with Fairmont luxury standards.
Serve as a knowledgeable resource for hotel services, amenities, local attractions, dining, transportation, and special events
Respond to guest inquiries, requests, and concerns promptly and effectively, ensuring complete resolution and follow-up
Build positive relationships with guests by anticipating needs and creating personalized experiences
Coordinate with Housekeeping, Engineering, Food & Beverage, Security, and other departments to ensure flawless guest experiences.
Accurately document guest requests, preferences, and service recovery efforts.
Handle challenging situations with professionalism, discretion, and sound judgment.
Maintain a thorough knowledge of hotel policies, procedures, promotions, and services.
Support operational excellence by adhering to all safety, security, and service standards.
Contribute to the achievement of departmental service goals, guest satisfaction scores, and hotel performance objectives
Uphold the highest levels of integrity, confidentiality, professionalism, and guest care.

Qualifications

Minimum one (1) year of customer service, hospitality, luxury retail, or hotel experience preferred.
Previous experience in a luxury hotel, guest relations, front office, concierge, or hospitality environment is an asset.
Exceptional verbal and written communication skills.
Strong interpersonal skills with the ability to build rapport with diverse guests and colleagues.
Excellent organizational and time-management capabilities with strong attention to detail.
Ability to prioritize multiple tasks while maintaining composure in a fast-paced environment.
Proven problem-solving skills and the ability to make sound decisions independently.
Proficiency in Microsoft Office applications; experience with hotel property management systems is preferred.
Flexible schedule availability, including evenings, weekends, holidays, and special events.
Fluency in additional languages is a plus.

Physical Requirements

Ability to stand and walk for extended periods, up to eight (8) hours per shift.
Ability to frequently lift, carry, push, or pull up to 30 pounds and occasionally up to 50 pounds.
Ability to work efficiently in a fast-paced environment with continuous movement and guest interaction.
Ability to reach, bend, stoop, and perform repetitive motions as required by operational needs.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

#LI-YC1

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Refine Your Search

guest service agent jobs in santa monica, ca

Guest Services Agent

Front Desk Agent

Front Desk Agent

Guest Service Agent - Part Time

Front Desk Host

Hotel Front Desk Receptionist

Guest Experience Planner

Front Desk Host

Front Desk Agent

Guest Service Agent - Full Time

Fairfield Inn & Suites Los Angeles LAX El Segundo - Front Desk Agent

Front Desk Agent

Front Desk Manager

Agent - Guest Communication Center

DoubleTree Hotel MDR Marina Del Rey - Front Desk Agent

Guest Service Agent

Night Auditor - Front Desk

Rooms Controller

Guest Service Agent SWING/OVERNIGHT

Hotel Front Desk Agent / Night Audit

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