Top 27 Helpdesk manager Jobs in Santa Monica, Ca

IT Department Manager
Pinnacle Inc. —Glendale, CA
- $85,000 - $105,000 a year
- Full-time
- Background check
- 7 years
- Computer Science
- Health insurance
- Dental insurance
Quick Apply
1d
Manager, Information Technology
Alliance College-Ready Public Schools —Los Angeles, CA
- $72,000 - $120,000 a year
- Full-time
- Hybrid work
- Background check
- Google Workspace
- Computer science
- Paid holidays
- Health insurance
Lead, Product Support & Customer Experience
National Research Group —Culver City, CA
- $120,000 - $180,000 a year
- Full-time
- Remote
- 7 years
- SQL
- Continuous improvement
- Paid parental leave
- Dental insurance
IT User Support Specialist
Greenberg Traurig —Los Angeles, CA
- $39.90 - $44.71 an hour
- Full-time
- Microsoft Outlook
- Mid-level
- 3 years
- Health savings account
- Disability insurance
Deskside Support Specialist
Reed Smith —Los Angeles, CA
- $33.25 - $42.31 an hour
- Weekends as needed
- English
- Mid-level
- Windows
- Health savings account
- Disability insurance
11d
System Support Analyst, IST
Wayfinder Family Services —Los Angeles, CA
- $33.65 - $35.57 an hour
- Full-time
- Mid-level
- Windows
- 3 years
- Paid holidays
- Disability insurance
Quick Apply
13d
Help Desk Technician
JRK Property Holdings —Los Angeles, CA
- $38 - $42 an hour
- Weekends as needed
- Office
- Windows
- High school diploma or GED
- Paid holidays
- Health insurance
Quick Apply
16h
Helpdesk Supervisor
Internet Brands —El Segundo, CA
- Full-time
- 7 years
- Office
- Supervising experience
- Commuter assistance
- AD&D insurance
Quick Apply
Information Technology Support Manager
M THEORY CONSULTING GROUP LLC —Los Angeles, CA
- $125,000 - $150,000 a year
- Full-time
- Computer science
- Computer Science
- Bachelor's degree
Quick Apply
Helpdesk Support Specialist
Munchkin, Inc. —Van Nuys, CA
- $30 - $35 an hour
- On call
- Hybrid work
- Computer science
- Microsoft Excel
- Microsoft Outlook
Quick Apply
Computer Services Consultant II
USC —Los Angeles, CA
- $37 - $39 an hour
- Weekends as needed
- Background check
- Microsoft Excel
- Microsoft Outlook
IT Help Desk Manager
The People Concern —Los Angeles, CA
- $70,304 - $82,000 a year
- Full-time
- Microsoft Word
- Computer science
- Microsoft Excel
- 403(b) matching
- AD&D insurance
Quick Apply
6d
Information Systems Manager
GRACELIGHT COMMUNITY HEALTH —Los Angeles, CA
- $105,322 - $149,878 a year
- Weekends as needed
- Computer science
- Computer Science
- HIPAA
Quick Apply
Senior Manager, Service Desk
LA28 (Web) —Los Angeles, CA
- $105,000 - $140,000 a year
- Weekends as needed
- Office
- Microsoft Office
- Bachelor's degree
Manager, Technology (Crypto.com Arena)
AEG Worldwide —Los Angeles, CA
- $124,063 - $158,090 a year
- Extended hours
- Bachelor of Science
- Writing skills
- Office
- Health savings account
- Paid holidays
10d
(USA) Technology Support II - Supervisor
Vizio —Los Angeles, CA
- $72,000 - $132,000 a year
- On call
- Computer science
- Computer Science
- High school
- Paid jury duty
- Disability insurance
IT Manager
HiveWatch —El Segundo, CA
- $130,000 - $160,000 a year
- Google Workspace
- Azure
- Office
Quick Apply
Sr. Service Desk Administrator
Golden Pet Brands —Los Angeles, CA
- $30 - $40 an hour
- Full-time
- Hybrid work
- Google Workspace
- Clean driving record
- Salesforce
- Health insurance
- Dental insurance
Quick Apply
6d
Desktop Support Technician - LAX Airport
ESP Global Services Limited —Los Angeles, CA
- $25 - $27 an hour
- 8 hour shift
- Research
- Mid-level
- Office
- Health insurance
- Dental insurance
Quick Apply
Mac Technical Support Specialist
Munchkin, Inc. —Van Nuys, CA
- $30 - $38 an hour
- Overtime
- Computer science
- Microsoft Outlook
- Computer Science
Quick Apply

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IT Department Manager

Pinnacle Inc. -
Glendale, CA

Quick Apply

Job Details

Full-time
$85,000 - $105,000 a year
1 day ago

Benefits

Health insurance
Dental insurance
Paid time off
Employee assistance program
Vision insurance
Life insurance
Referral program
Retirement plan

Qualifications

Authentication
Managing technical support teams
Implementing network security protocols
Computer Science
Interpersonal skills
Project management experience in technology
IT asset management
Team leadership
Data recovery
Server backup and recovery
Bachelor's degree
Vendor relationship management
Network infrastructure project management
Data backup
Managing projects
Access control management
Cloud management
Senior leadership
Managing tech infrastructure teams
Information Technology

Full Job Description

POSITION SUMMARY

The IT Manager is responsible for the overall management, stability, security, and strategic direction of the company’s IT environment. The position leads the IT team, oversees infrastructure and systems, manages technology projects and vendors, and partners with leadership to ensure technology supports business operations and growth.

The successful candidate is a hands-on technology leader who can balance strategic planning with technical problem-solving. While not primarily a help-desk role, the IT Manager maintains strong technical knowledge and steps in when complex issues require escalation.

IT LEADERSHIP & OPERATIONS

· Lead, manage, and develop the IT team; establish priorities, expectations, accountability, and service standards.

· Assign and prioritize IT work based on business needs, urgency, risk, and resources.

· Provide coaching, training, feedback, and performance management; participate in hiring and succession planning.

· Oversee networks, servers, workstations, cloud services, telecommunications, wireless systems, VPNs, firewalls, and related technologies.

· Ensure systems are reliable, secure, maintained, documented, and scalable.

· Oversee hardware/software deployment, upgrades, user accounts, permissions, and employee onboarding/offboarding access.

· Serve as escalation point for complex technical issues and high-priority matters.

CYBERSECURITY & BUSINESS CONTINUITY

· Maintain and improve cybersecurity practices, access controls, authentication, endpoint protection, network security, and data protection.

· Monitor and respond to security incidents and coordinate remediation.

· Maintain employee security awareness and support cybersecurity training.

· Oversee reliable backups and ensure critical systems can be restored.

· Maintain and periodically test disaster recovery and business continuity procedures.

· Identify technology risks and recommend mitigation.

STRATEGIC PLANNING & PROJECTS

· Develop and maintain an IT roadmap aligned with company objectives and growth.

· Partner with leadership and department managers to identify technology needs and opportunities.

· Evaluate emerging technologies and recommend investments, upgrades, replacements, and process improvements based on business value, security, efficiency, and ROI.

· Lead major IT projects from planning through implementation, including requirements, timelines, resources, budgets, testing, documentation, and communication.

· Provide leadership with regular updates on IT operations, projects, risks, and recommendations.

VENDOR, BUDGET & ASSET MANAGEMENT

· Manage IT vendors, consultants, service providers, contracts, licensing, warranties, and service agreements.

· Evaluate vendor performance, pricing, and value.

· Develop and manage the annual IT budget; forecast expenditures and monitor spending.

· Recommend cost-effective solutions while maintaining security and reliability.

· Maintain accurate IT asset and software/license inventories and equipment lifecycle plans.

EMPLOYEE SUPPORT & CUSTOMER SERVICE

· Ensure employees receive professional, timely, and effective technical support.

· Establish processes for receiving, prioritizing, documenting, tracking, and resolving IT requests.

· Analyze business needs and recommend appropriate technical solutions and timelines.

· Provide hands-on support for complex issues when escalation is required.

· Promote a positive, patient, solutions-oriented service culture.

POLICIES & DOCUMENTATION

· Develop, maintain, and enforce IT policies, procedures, standards, and guidelines.

· Maintain documentation for critical systems, network architecture, configurations, processes, and recovery procedures.

· Establish procedures for technology purchases, deployment, security, access, maintenance, and disposal.

· Review and update IT practices as technology, business needs, and security risks evolve.

REQUIRED QUALIFICATIONS & EXPERIENCE

· 7+ years of progressive IT experience, with increasing responsibility in IT operations, infrastructure, systems administration, or technical leadership.

· Demonstrated experience leading an IT team or managing IT operations.

· Strong experience with network infrastructure, servers, workstations, cloud technologies, and business applications.

· Experience with cybersecurity, access management, backup/recovery, and IT security practices.

· Experience managing IT projects and technology vendors; budget experience preferred.

· Strong troubleshooting, analytical, organizational, communication, and customer-service skills.

· Ability to prioritize competing demands and communicate with technical and non-technical audiences.

TECHNICAL KNOWLEDGE

Strong knowledge and practical experience in several of the following:

· Microsoft Windows and Microsoft 365; Active Directory / Entra ID

· TCP/IP, DNS, DHCP, VLANs, VPNs, wireless, firewalls, switches, and routers

· Servers, virtualization, endpoint management, and security

· Backup/disaster recovery and cloud applications

· Mobile devices, telecommunications, IT assets, and licensing

· Cybersecurity tools, practices, and incident response

EDUCATION & CERTIFICATIONS

· Bachelor’s degree in IT, Computer Science, Information Systems, or related field preferred.

· Equivalent education, technical training, and professional experience may be considered.

· Relevant Microsoft, CompTIA, Cisco, security, cloud, networking, or project-management certifications preferred.

WORK REQUIREMENTS

· Primarily office-based with regular interaction with employees and leadership.

· May be required to work outside normal business hours for projects, upgrades, emergencies, or critical IT needs.

· May occasionally participate in after-hours or weekend projects.

· Ability to travel between company offices or project locations when required.

· May occasionally lift, move, or install IT equipment.

Success in This Role

Success in this position means the company has an IT environment that is secure, reliable, well-managed, appropriately documented, and aligned with business needs.

The IT Manager should provide executive leadership with confidence that:

· IT systems are reliable and available.

· Cybersecurity risks are actively managed.

· Backups and disaster recovery processes are maintained and tested.

· Employees receive responsive and professional IT support.

· IT projects are properly planned and completed.

· IT spending is managed responsibly.

· Vendors and technology partners are appropriately managed.

· The IT team has clear direction, accountability, and development opportunities.

· Technology decisions support the company's current operations and future growth.

Pay: $85,000.00 - $105,000.00 per year

Benefits:

Dental insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Referral program
Retirement plan
Vision insurance

Work Location: In person

Quick Apply

Refine Your Search

helpdesk manager jobs in santa monica, ca

IT Department Manager

Manager, Information Technology

Lead, Product Support & Customer Experience

IT User Support Specialist

Deskside Support Specialist

System Support Analyst, IST

Help Desk Technician

Helpdesk Supervisor

Information Technology Support Manager

Helpdesk Support Specialist

Computer Services Consultant II

IT Help Desk Manager

Information Systems Manager

Senior Manager, Service Desk

Manager, Technology (Crypto.com Arena)

(USA) Technology Support II - Supervisor

IT Manager

Sr. Service Desk Administrator

Desktop Support Technician - LAX Airport

Mac Technical Support Specialist

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