Top 28 Learning and development leader Jobs in Santa Monica, Ca

Experience Enablement & Development Lead
FIGS —Santa Monica, CA
- $70,000 - $80,000 a year
- Weekends as needed
- Remote
- 3 years
- Bachelor's degree
- Fair chance
- Employee stock purchase plan
- Paid holidays
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8d
Program Manager/Training Lead
Contact Government Services, LLC —Los Angeles, CA
- $180,000 - $200,000 a year
- Full-time
- 5 years
- Mid-level
- Supervising experience
- Health insurance
- Dental insurance
Quick Apply
Lead Corporate Trainer
Bank of Hope —Gardena, CA
- $85,000 - $100,000 a year
- Full-time
- 7 years
- Bachelor's degree
- Continuous improvement
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Faculty Lead & Learning Engineer - Sciences
Outsmart —Los Angeles, CA
- Full-time
- Hybrid work
- Office
- University
- Continuous improvement
- Paid holidays
- Health insurance
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Early Learning / TK Program Leader – Northridge Area
Woodcraft Rangers —Northridge, CA
- $21.63 - $26.12 an hour
- Part-time
- School experience
- Computer literacy
- Basic math
Lead Machine Learning Operations Engineer
Paramount —Burbank, CA
- $156,800 - $235,200 a year
- Email
- 5 years
- Office
- SQL
- Health insurance
- Dental insurance
Expanded Learning Program Leader (ISANA Nascent 42)
ISANA —Los Angeles, CA
- $20.60 - $28.71 an hour
- Part-time
- Classroom
- English
- Fingerprint clearance
- Flexible schedule
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Expanded Learning Program Leader (ISANA Himalia)
ISANA —Los Angeles, CA
- $20.60 - $28.71 an hour
- Part-time
- Classroom
- English
- Fingerprint clearance
- Flexible schedule
Quick Apply
Early Learning / TK Program Leader – South LA
Woodcraft Rangers —Los Angeles, CA
- $21.63 - $26.12 an hour
- Part-time
- School experience
- Computer literacy
- Basic math
Lead Machine Learning Engineer
Serve Robotics —Los Angeles, CA
- $225,000 - $260,000 a year
- Full-time
- Remote
- Computer Science
- 5 years
- System design
Early Learning / TK Program Leader – Echo Park
Woodcraft Rangers —Echo Park, CA
- $21.63 - $26.12 an hour
- Part-time
- School experience
- Computer literacy
- Basic math
Expanded Learning Program Leader (ISANA Octavia)
ISANA —Los Angeles, CA
- Part-time
- Classroom
- English
- Fingerprint clearance
- Flexible schedule
Quick Apply
Cosmetology Learning Leader
Paul Mitchell Schools —Pasadena, CA
- $20 - $22 an hour
- Full-time
- Classroom
- Cosmetology License
- Mid-level
- Health insurance
- Dental insurance
Quick Apply
Expanded Learning Program Leader (ISANA Nascent Jefferson)
ISANA —Los Angeles, CA
- $20.60 - $28.71 an hour
- Part-time
- School experience
- Classroom
- English
- Flexible schedule
Quick Apply
ELOP Expanded Learning Program Leader (ISANA Nascent 42)
ISANA —Los Angeles, CA
- $20.60 - $28.71 an hour
- Part-time
- English
- Travel
- Front desk
Quick Apply
Lead Machine Learning Engineer
Paramount —Burbank, CA
- $157,000 - $235,000 a year
- Email
- 6 years
- System design
- C++
- Health insurance
- Dental insurance
9d
ELOP Expanded Learning Program Leader (ISANA Octavia)
ISANA —Los Angeles, CA
- $20.60 - $28.71 an hour
- Part-time
- English
- Travel
- Front desk
Quick Apply
ELOP Expanded Learning Program Leader
ISANA —Los Angeles, CA
- $20.60 - $28.04 an hour
- Part-time
- English
- Travel
- Front desk
Quick Apply
7d
ELOP Expanded Learning Program Leader (ISANA Cardinal)
ISANA —Sun Valley, CA
- $20.60 - $28.71 an hour
- Part-time
- English
- Travel
- Front desk
Quick Apply
Expanded Learning Program Leader (ISANA Achernar)
ISANA —Compton, CA
- $20.60 - $28.71 an hour
- Part-time
- Classroom
- English
- Fingerprint clearance
- Flexible schedule
Quick Apply

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Experience Enablement & Development Lead

FIGS -
Santa Monica, CA

Quick Apply

Job Details

$70,000 - $80,000 a year
8 days ago

Benefits

Employee stock purchase plan
Paid holidays
Disability insurance
Health insurance
Dental insurance
Paid time off
Parental leave
Vision insurance
401(k) matching
Life insurance
Pet insurance

Qualifications

Quality control corrective actions
Optimizing workflow processes
Employee onboarding
Knowledge management
Performance dashboards
Performance improvement leadership
Program design
Program management
Automation
Tooling
Standard Operating Procedures (SOPs) implementation
Coaching
Rubric-based evaluation
Simulation-based learning activities
Curriculum design
Process design
E-commerce
3 years
Quality control data reporting
Quality performance measurement
Policy & process development
Customer service training (staff training program)
Bachelor's degree
Content development
Instructor-led training (training delivery method)
Call monitoring
Training outcomes evaluation for professional development
Developing new training programs
Customer service knowledge base
Content management

Full Job Description

At FIGS, we serve those who serve others. In Experience Enablement, we serve those who serve our HCPs. This role was created to support experience from both sides, our internal experience and that of our HCPs. In this role, you'll run the day-to-day of quality, training, and process improvement for our CX team, turning strategy into tools, standards, and habits – shaping how that strategy evolves by bringing forward what you're seeing on the ground. If you are obsessed with creating exceptional customer experiences, want to build something real, run it with care, and speak up when you see a better way, this role is for you.

Quality & Training

Quality and training are the same engine, one tells us what's happening, the other makes sure it improves. This role owns that engine end to end.

Operate and maintain our QA intelligence platform, keeping scoring models, rubrics, and calibration settings current as our standards evolve.
Run regular calibration sessions with internal and BPO teams so everyone is grading, and coaching, from the same standard.
Translate what the platform surfaces into clear, actionable feedback, and into training content, closing the loop from what's happening in an interaction to what shows up in a deck, simulation, knowledge article or coaching conversation.
Design and build training curriculum for agents and team leads, directly informed by quality and CSAT data, and partner with BPO trainers to bring it to life across outsourced teams.
Measure what's working using performance data, quality trends, and learner feedback.
Support corrective action plans when quality or CSAT dips below target, working alongside team leads on next steps.
Monitor real-time QA dashboards so customer-impacting issues get caught before they compound.

Process & Operations

Every process should make the day easier for an agent, and the experience better for our HCPs

Surface workflow gaps and friction points as they come up in the course of your work, and support improvements that make processes cleaner across the org.
Reinforce onboarding and operational standards across in-house and BPO teams, so everyone is working from the same playbook.
Roll out new training and quality initiatives, embedding each one into onboarding and standard operating procedure as they come online.
Build and maintain SOPs and process docs that reflect how work gets done, and keep them current as things change.
Spot automation opportunities in quality and training in existing tools and workflows, track process and automation projects from idea to impact.

Partnership

Work closely with the Insights & Communications Lead to keep quality, training, and process findings connected to the bigger insight picture.
Partner with CX Operations, Automation, Workforce Management, and BPO leadership to keep your work tied to what the business needs and the impact it's driving.
Bring data and a clear point of view to cross-functional conversations about quality, training, or process work.
Help teams adopt new tools, standards, or processes as they roll out, adoption is the finish line, not the announcement.

What You Bring

3-5 years in a contact center, ecommerce, retail or similarly customer-facing environment, understanding firsthand what great customer experience requires day to day.
3-5 years in training, quality, education or CX program roles, ideally touching more than one.
Comfort building training from scratch and facilitating it live.
An enablement instinct, when the numbers dip, you look for what's missing, more information, more training, a knowledge base fix, or one less step in the process.
The ability to run your own program day to day and know when to bring something up the chain.
Confidence in a room, cross-functional partners should walk away trusting you know your stuff.
Excellent verbal and written communication skills, and extremely process oriented
Thrives in a fast-paced, always-evolving environment, some weekends and holidays included.
Bachelor's degree in a related field preferred.
You're 100% Awesome, like the Humans we serve!

FIGS Compensation and Benefits

Pay Range

At FIGS, your base salary is one part of your total compensation package. This role's base salary range is between $70,000 and $80,000. Actual base salary is determined based on a number of factors, including but not limited to your relevant skills, qualifications, and years of experience.

Additional Compensation and Benefits

Equity: FIGS provides a discount when purchasing FIGS stock voluntarily through our FIGS Employee Stock Purchase Plan

Other compensation and benefits offered include:
- Comprehensive benefits and perks package focused on your well-being, including premium medical, dental and vision coverage, and full access to wellness services through Breethe and Classpass. 100% FIGS-sponsored life insurance and disability insurance
- Amazing 401(k) program, with a company match up to the first 6% of your contribution
- Generous paid time off - We have 12 company holidays. For salaried team members, we offer flexible vacation.
- Meaningful time away for baby bonding, including parental leave, new parent care meals, and a transition back to work for primary caregivers
- Personalized discount code for 50% off all FIGS products, along with a separate code to share with family and friends to enjoy a 25% discount site-wide
- Access to FIGS Vet, Discounted Pet Daycare, Discounted Pet Insurance, and so much more…

Benefits eligibility is determined by hour requirements and length of service

A little bit about us…

FIGS, Inc. is a founder-led, direct-to-consumer healthcare apparel and lifestyle brand that seeks to celebrate, empower and serve current and future generations of healthcare professionals. We redefine what scrubs are by creating technically advanced apparel and products that feature an unmatched combination of comfort, durability, function and style, all at an affordable price. With the largest DTC platform in healthcare apparel, we sell our products to a rapidly growing community of loyal customers. Through these customer relationships, FIGS has built a community and lifestyle around a profession, revolutionizing the large and fragmented healthcare apparel market and becoming the industry's category-defining healthcare apparel and lifestyle brand.

Our Threads for Threads initiative is integral to our mission to improve the lives of healthcare professionals on a global scale. Founded alongside FIGS in 2013, Threads for Threads donates scrubs to healthcare professionals working in resource-poor countries around the world.

FIGS considers all Qualified Applicants, including those with Criminal Histories (e.g., arrests or conviction records), for Employment in accordance with applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.

For information about how we process information in connection with your application, view our Employee & Applicant Privacy Policy linked in the footer below.

Quick Apply

Refine Your Search

learning and development leader jobs in santa monica, ca

Experience Enablement & Development Lead

Program Manager/Training Lead

Lead Corporate Trainer

Faculty Lead & Learning Engineer - Sciences

Early Learning / TK Program Leader – Northridge Area

Lead Machine Learning Operations Engineer

Expanded Learning Program Leader (ISANA Nascent 42)

Expanded Learning Program Leader (ISANA Himalia)

Early Learning / TK Program Leader – South LA

Lead Machine Learning Engineer

Early Learning / TK Program Leader – Echo Park

Expanded Learning Program Leader (ISANA Octavia)

Cosmetology Learning Leader

Expanded Learning Program Leader (ISANA Nascent Jefferson)

ELOP Expanded Learning Program Leader (ISANA Nascent 42)

Lead Machine Learning Engineer

ELOP Expanded Learning Program Leader (ISANA Octavia)

ELOP Expanded Learning Program Leader

ELOP Expanded Learning Program Leader (ISANA Cardinal)

Expanded Learning Program Leader (ISANA Achernar)

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